When NASA began the launch of astronauts into space, they found out that the pens would not work at zero gravity (ink will not flow down to the writing surface). To solve this problem, it took them one decade and $12 million. They developed a pen that worked at zero gravity, upside down, underwater, in practically any surface including crystal and in a temperature range from below freezing to over 300 degrees C.

What did the Russians do to solve the same problem?

They used a pencil.

One of the most memorable case studies on Japanese management was the case of the empty soapbox, which happened in one of Japan ‘s biggest cosmetics companies. The company received a complaint that a consumer had bought a soapbox that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soapbox went through the assembly line empty. Management asked its engineers to solve the problem.

Engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soapboxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent an exorbitant amount tf money to do so.

But when a rank-and-file employee in a small company was posed with the same problem, he didn’t use X-rays and cameras, but instead bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soapbox passed the fan, it simply blew the empty boxes out of the line.

When I sobered up some 20 years ago everyone, including myself at the time spent a considerable amount of time discussing and contemplating what it would take to become one of those “old timers” in AA. When I was fresh out of rehab I joined a Home Group up in Pittsburgh that had one of those “old timers” in it. His name was Sam P. and at the time, he had been sober for some 25 years. Sam was great, and everyone looked up to him and boy did he have some stories. (We all did.) We hung on his every word and constantly asked what it would take for us to become an old timer like he was.

His response was classic, and I can still hear his high pitched sarcastic voice all these years later when he would reply with:

“Don’t pick up, and don’t die!”

I guess after 20 years of not picking up, and the fact that I’m still here is proof that his very simple method works. There isn’t a day the goes by that I don’t think about being a recovering alcoholic, but I can’t remember the last time I craved a drink or a drug. It’s just not an option any longer.

Now I drink Kool-Aid, and frankly, it’s a much better alternative than the poison I use to consume. It clouded my judgment and made me paranoid. I would also obsess over the smallest of things, always focused on the problem, never the solution.

I also learned about K.I.S.S. in AA. If you don’t know, K.I.S.S. stands for Keep It Simple Stupid. Today I can spot within seconds how some can make things much harder than they need to be, and have a tendency to complicate things. I guess they need to prove either to themselves or someone else that they’re smarter than everyone else. Sometimes it can be extremely funny, but more times than not, it’s rather sad to watch, knowing there is a solution out there, and it’s much simpler than most could conceive.

I’m constantly told by others how to fix the issues with YTB. Oddly enough, most of the criticism and comments come from people who don’t have any practical experience on the MLM side of our business that can offer anything worth while. Yet their focus, attention, and problems are always on the MLM side of our business. It’s a huge distraction for most and emotions can run very high causing some really nasty conversations that honestly don’t do anything more than make one side feel better about themselves while they attempt to shame the other side into submission.

That being said, the answer for YTB lies on the non MLM side of our business, the one you actually pay for, the one that’s set up like any other host agencies out there. (Nexion comes to mind.)

The answer is simple, sell travel.

Mind you, selling travel will not put to rest and resolve anything for some. Some I’m afraid might never come to grips that YTB is a part of the travel industry and will never accept any of it’s members as peers. Honestly, I don’t know why those opinions really matter, being as miserable as they are. (Who wants to hang with attitudes like that??) But for those who can look at the facts, for those who don’t need to make excuses, or try to spin and justify things in order to simply belittle and malign, most will look at Travel Weekly, notice what Carnival is doing, and pick up how YTB lookes and acts like a bonified Host.

Keep it simple. Focus on the main goal from our Founders, and that’s to be the number one Travel Agency in the world. Oddly enough, you need to sell travel in order to do that. (Who knew??) By doing so, it will resolve the problems and issues of those who matter, and for the ones who don’t matter…well there’s really not much we can do now is there? So why worry about it?

I know of some who are still carrying around resentment and anger over what happened to them some 20 years ago when AL Williams took over the Insurance Industry. Can you imagine? Who wants to live like that? I sure don’t, and if you think you can learn something from anyone who does, you’re sadly mistaken.

Let it go already, and Keep It Simple Stupid.

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You know what I love about YTB?

It’s Leadership.

With all the mud slinging, false claims, negative speculation, rumors flying all over the place, and emotionally charged zealots, the Founders of YTB just focus on the task at hand and never seem to be phased by any of it.

On the opposite end of the spectrum, we have critics who I wonder about since they don’t appear to find the time to put food on the table. And it’s gone way past earning a living and making money, I’m talking about physically sitting down at a table an actually putting nourishment in their bodies in the form of eating.

For these select few, all they appear to do all day long is post on various message boards, blogs, and forums about what they found and what they think about YTB…all…day…long.

So why such a vast difference in attitude and behavior between YTB Leadership and a couple of Zealots?

Dogs don’t bark at parked cars.

Simply put, YTB continues to move forward with little (if any) response to what critics and zealots have been slinging at them.  Attempts to spin and twist actual events to fit the illusions of critics (more like wishes or hopes at this point) have done nothing to tear the company away from it’s main target and goal.

At the same time, an astronomical amount of focus and attention has been wasted by these critics in an attempt to tell me, you, or anyone else who is willing to listen over a company they “claim” doesn’t matter and is on it’s last legs.

An argument could be made that critics want to see the fruits of their hard work and labor, seeing the company fold up it tents or move on to another industry to pillage and rape. The goal is to rid the pariah (YTB) from Travel Weekly’s Power List, along with suppliers good graces.

I just spent the last two days up at the Home Office with leaders. I’m not necessarily talking about just Coach, Scott, and Kim here, I’m talking about Travel Agents who would put some of our traditionalist to shame, I’m talking about builders of teams, I’m talking about people who have stood tall and made something with YTB.

I found out some things over the last two days that I’m not at liberty to discuss here with everyone. What was said, for the most part was for YTB and YTB only…for now. I will be able to write about what was discussed in due time, but the company should be the one to release it, not me. You know me, I like to have documentation and without the added documentation to support what was discussed doesn’t produce what we all want to see or hear. I will tell you that I do know what to look for, and when to look for it. Be assured, that these key points will be found here and I’ll take great pride in writing about it when the time is right. (And some of it is a lot closer than you think.)

Here’s what I can tell you. YTB knows a lot more and understands a lot more than what we’ve given them credit for. I had an opportunity to talk with many of the Department Heads such as PR, IT, Compliance, Travel Services, Finance, and Operations on a one on one basis and what I thought might have been the case was confirmed by them face to face while I was up there.

The proof is in the pudding, and with what I know right now, it looks to me like much of that pudding will be splattered all over the faces of some very obnoxious and overzealous critics who will suddenly realize what I’ve been telling you for years…they don’t have a clue.

It’s going to be fun for you to watch, and extrememly gratifying for me to be able bite instead of bark.

Oh and by the way, Eran says “Hi”. (Just an inside “joke” between me and my critics. ;-P)

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I think it’s save to say that we all like things that are familiar to us. When I go to the grocery store I usually go to the same one because unlike other stores I know exactly where to find my Heinz Ketchup, where Breyers Ice cream can be found, along with my favorite blend of Arabica Premium Ground Coffee. A few months ago, they changed a few of the front isles around from running vertically to horizontally and I must have stood there for 5 minutes just wondering how I was going to find things.

What happened to the way it was?

Part of the reason I struggled with the move from Blogger to WordPress was because I wasn’t comfortable with change. Blogger was familiar, I knew how to drive it, and I liked the template design.

But the template I was using was outdated, and couldn’t take advantage of all the new toys and features that are now available with updated Blogger templates. Plus I knew that this new format here on WordPress would be much more powerful, being able to host many features I knew were important in order to continue to grow and expand my visibility on the World Wide Web.

Logically, I knew the change would be good, and I’ve certainly been extremely pleased with the functionality of my new home. It’s was a simple matter not being familiar with what I was about to dive into.

With technology rapidly changing, with better tools and resources, and the internet becoming more and more of “The Source” for news, entertainment, and socializing, it’s not surprising the Travel Weekly just got an extreme makeover.

Like most everything I come across that I’m familiar with and find that’s changed, my first reaction is “Ack! How do I find what I want?!” But after taking the time to look around I was pleasantly surprised to find that not only was all the “stuff” I look for in Travel Weekly was still there, but a lot easier to find. (Again, change is often “good”.)

All the industry news that I like to read is now on the front page. Down at the bottom of the site are all the industry channels that I try to keep up with. I like reading about these different destinations and offers and find I can scan the entire section now and only read what catches my eye. There’s also a ton more content to browse over which I really like, and while Travel Weekly may not be the first to break important news, they have always had a history of reporting on stories I find elsewhere.

The Industry News section has also been expanded on the front page giving me a better idea of what’s going on around the industry. (Found Apple Vacations and Travel Impressions have also terminated it’s relationship with Joystar.)

Something else you may notice at the bottom of these articles is a comment section. Yes, you can now input your own comments and discuss what you think about the news and events that are being reported. However, like here, the comments are moderated. (I can’t imagine why?) If you’d like to get an idea of what Travel Weekly might expect in proper conduct to enable you to add comments on their site, you can find them here.

Other features have been introduced as well, a new multimedia section has been introduced for things such as uploading photos. Photo will be categorized in three areas, “Destination Albums”, “Recommend Trips”, and “Experiencing Cruising”. Readers will also be able to comment on photos that are uploaded. Video’s can also be uploaded for those that like that medium. (Hopefully, it will be a step up from YouTube.)

There is also an expanded area for hotel information, travel deals, and Fam information. (An area that was honestly lacking compared to other sources I read on a regular basis.) The Travel Weekly site is also introducing something called “5 Minute Guides” for key destinations, along with non-destination guides such as car rentals, and technology.

Overall, this is a huge makeover for “The National Newspaper of the Travel Industry”. I’ve seen many changes and upgrades over the years from sites like Travel Weekly. Travel Trade upgraded a few years ago, and Travel Pulse use to me Modern Agent back in the day. One of the best features I like about Travel Weekly however, is that unlike the upgrades I’ve seen in the past, the hundreds of links I’ve used as supporting documentation here on this blog from Travel Weekly, are still in tact.

Thank You – Thank You – Thank You!

Probably the best feature out of all since my goal here is to help educate and provide you with documentation of what’s REALLY going on in this industry.

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Did you feel that? It’s the winds of change.

The NEW YTB booking engine came as an early Christmas present and the upgrade is now official in the US. You may or may not have heard about this and I’m only too happy to update you on advancements and upgrades from the folks in Wood River, Illinois, YTB Travel Network.

I’m sorry to inform some that “Being Powered by Travelocity” is no more. Our new platform is being serviced by Convergentware, out of Canada. (Thus why the beta testing was being done there.) While the relationships we had with both Priceline in 2005 and 2006 and World Choice (Travelocity) in 2007 and 2008 were extremely beneficial in helping the growth of our company, it’s clearly time to step up and not only own the client information, but provide better services to these clients via customer profiles.

Travel Agents are typically connected to one or more GDS systems. Today, travel content can be found outside of the GDS’s and directly via supplier websites or via direct links to suppliers’ back-end systems. (Which YTB is currently working on with its growing list of suppliers and vendors as these vendors create their own infrastructure to do so.)

This new product with Convergentware not only represents multiple GDS systems, (Global Distribution Systems) but they also seamlessly combine such GDS content with non-GDS content such as Web fares, Charter fares and Consolidator fares into one interface. There are air, car, hotel, insurance, tour, cruise and net fare modules for both client and business environments.

Convergent CRS Gateway is a back-end Centralized Reservations System (”CRS”) that is capable of searching and integrating data from the following five environments:

1. The Global Distribution Systems (“GDS”) such as Sabre, Galileo and Amadeus;
2. Travel suppliers directly via Application Programmer Interfaces (“API”);
3. Travel supplier Web sites;
4. GDS New Entrants (”GNE’s”) such as ITA Software;
5. Specialized or customized content via Convergent Publisher.

Convergent CRS technology is a global leader in automating these environments for the entire front-office to back-office reservations process which involves searching for relevant travel content, managing and attaching customer profiles to a particular reservation, and then book all the individual components of a travel reservation, including, but not limited to air, car, hotel, cruise, insurance and tour packages, ticketing specific components of a travel reservation that require ticketing in conjunction with reserving space such as air bookings.

Another nice feature I’m thrilled about is creating integrated quotes, itineraries and/or invoices regardless of where the travel content comes from. I can create and send a complete quote to a client and if they like what they see, all the client has to do is log in and pay for the trip I created for them.

How cool is that?! Talk about customer service.

The Convergent CRS Gateway powers all Convergentware front-end products such as Convergent Online and Convergent Professional. Add the power of Convergent Publisher, with its specialized content, contract and inventory management capabilities, and the Convergent CRS Gateway transforms into the leading customizable, centralized reservations system in the world. (Sorry, no more “gleaning” of travel bookings.)

Hang on…it gets even better.

You heard about the Worlds Largest Travel Party last week with the Worlds Most Popular Cruise Line in the World. This format was just a glimpse of things to come with MONTHLY Travel Party’s all across the country featuring suppliers and destinations each and every month that clients can not only book for themselves, with a Best Price Guarantee, but clients can also register themselves for monthly sweepstakes featuring a free vacation to one of these exotic destinations. Sweepstakes will range from 3-5 day weekend getaways, a 7 day all inclusive, or up to 14 days of bliss at an exotic destination that can be won only from the fine folks at YTB each and every month.

If you have not done so yet, I would highly recommend you subscribe to the Weekly Steals & Deals. (Found at the bottom right hand corner of our Booking Engine.) This is your first step in creating a customer profile and getting yourself registered for these sweepstakes. When you hit our web site, simply register with e-mail and password, and the Convergentware system will keep track of frequent flyer numbers, passport information, home/office and billing information, and other traveler information that you’ll only have to input once as the CRS does the rest.

By the way, are you as tired as I am over these “other companies” who send specials from Chicago to San Diego when YOU live in Atlanta? No longer a problem with YTB Travel Network as Convergentware Publisher will only find specials from your specified city in your customer profile. I don’t know about you, but I’m not all that interested in flying up to Chicago or finding that special to San Diego isn’t all that special from Atlanta.

And some have the audacity to claim we’re not serious about selling travel.

Hard to fathom, I know. But this is just the beginning. As other vendors and suppliers create the backbone to connect with this new platform, you’ll see more and more offerings and ways to combine great travel deals with the best prices, from one incredible travel agency.

And the cost to either RTA’s of YTB or customers for this advanced booking system?

Not a penny more. (In fact, it’s on sale right now.)

Congratulations YTB. You’ve proven yourselves to be a true innovator and leader in the Travel Industry once again.

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I can’t think of a better way to get going again after an extended weekend like we just had than hosting a “Travel Party”. I love weeks like this. Everyone is longing for more vacation time and looking to get back into that relaxation mode. The only difference I can see is possibly replacing “turkey” with “lobster” when it comes to stuffing ourselves. Short breaks like this, spending time with family, (mine who by the way are still here) and getting a break from traffic, time clocks, and office politics remind people how much they need a vacation. I love the sparkle in people’s eyes when the subject of travel or vacations comes up. It never ceases to amaze me how this subject is so universally loved by everyone. I’ve yet to meet anyone who’s told me;

You know, I’ve tried one of those vacations once…HATED it!

No, bringing up the subject of vacations is something everyone loves to talk about, and for some, you can’t get a word in edge wise. Not a big problem, but some do tend to go on and on about how much they just LOVE the destination they came from or the destination they’re looking to head to next. With the economy looming over everyone’s head these days both agencies and suppliers are looking for that edge to help increase both visibility and sales.

This week, both YTB and Carnival appear to have that answer. Apparently, Carnival was pleased with the outcome of last years 24 Hour Cruise Event and has come to YTB again to help boost last minute year end sales to help both our bottom lines. Back in October, CLIA held its annual “World’s Largest Cruise Night”, which in years past has produced fourth quarter sales for both agencies and cruise lines. Last year the month long promotion for CLIA produced some 17,852 cruise bookings, however I’ve yet to see any hard numbers on this year’s event. YTB’s own cruise sale last November produced 12,000 passenger bookings. (Although, critics like to cut the number of “passengers” in half.)

This Tuesday, December 2 at 7:00 p.m. in each time zone, YTB will host the World’s Largest Travel Party in several cities around the country.  All locations are teaming together to host one huge event. The cities include:

• Atlanta, GA
• Baltimore, MD
• Boston, MA
• Chicago, IL
• Dallas, TX
• Denver, CO
• Detroit, MI
• Houston, TX
• Kansas City, MO
• Miami, FL
• New York, NY
• Orange County, CA
• Philadelphia, PA
• Reno, NV
• Richmond, VA
• San Diego, CA
• San Francisco, CA
• St. Louis, MO
• Tampa, FL

At each location, door prizes will include one free cruise certificate (for guests only) and five tickets to YTB’s 2009 National Convention for Reps or Travel Site Owners. Rooms at the live venues will have a party atmosphere with round tables, fun music, snacks, and drinks. (No alcoholic beverages.) The Cruise giveaways for two are for guests only, and you must be present to win. There will be a short video entitled “Cruising, the Best Vacation Value” followed by a live feed from the YTB Home Office via streaming video. After the presentation a flyer with the December 4th Sail-a-thon Cruise Specials will be handed out in addition to the free cruise drawing for each city.

On Thursday, December 4th, there will be a live webcast from 5 -10:00 pm Central from the YTB Headquarters in Wood River, Illinois. Phones will be open all day till Midnight Central Standard Time as well.

RTA’s have an opportunity to invite friends and family over for this Carnival Cruise Night on December 4th to watch Coach, Kim, and Scott, along with many guests, through a live webcast sales event. There will be dozens of cruise specials and a live team ready to take reservations. Travel customers can also choose from 18 different Gift Certificate options available for online purchase through December 31, 2008. Certificates are valid for a 3, 4, 5, 7 or 8 day Fall Cruise for Two and most include all Government Taxes, Fees and Gratuities. ALL certificates are upgradeable if desired and are valid for up to 18 months. Upgrades are never a problem at the time of booking, simply pay the difference.

It’s nice to see Carnival and YTB teaming up again in this way. I’m not aware of any other supplier who teams with a single agency such as this, but then again, no other single agency has the potential to reach as many customers at one time as YTB does. It’s very unique to our model and our company.

It’s all in an effort to “Be Number 1 with The Number 1!”

Happy Sailing!

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I can still remember the first time I saw the YTB booking engine. My wife called me at work and told me to take a look at the site. It took me all of about a millisecond to know that I wanted to find out more about who this company was, and what it had to offer. Back then, you really couldn’t find anything about YTB. It was difficult to do any type of research over the internet about the company. I do recall finding a couple posts about how some considered the company nothing more that one of those “pyramid deals”. Even then, I was able to see through the ignorance and hype, and wanted to verify on my own what the company was all about.

Many who are currently with YTB have no idea what the booking engine looked like “back in the day”. A couple weeks ago while browsing some old photos, I found a screen capture from April of 2005 and to look at the booking engine today, you certainly wouldn’t see what I saw in the company back then.

I wrote a little bit on Friday about how you need to constantly monitor and check your course, then make adjustments accordingly based on the current conditions you find. Those of you who subscribe to my newsletter were able to listen to a conference call with Scott Tomer who told us that for the first time we have a clear understanding of what California really wants. More importantly, we know how to address California based on the discussions we’ve had and this weekend we’ve seen our first glimpse of the result of those discussions.

First Class Training.

I couldn’t tell you how many people were actually bombarding the servers of the First Class Training on Saturday, but the training modules being served up were obviously pushing bandwidth to the limits. While Sunday seemed to be somewhat better, personally, I found the only time feasible to enjoy these courses was early Sunday morning. It will be interesting to see if we can get an actually number, and I’m betting it will be in the tens of thousands.

About all I could think of while watching these training modules was how much trouble our critics will be in now that we have this very thorough and leading edge training available to us via a few mouse clicks. Most of the issues that you find our critics complaining and crying about are directly addressed in these modules, and to make matters even worse for them, it’s by far the most thorough training I’ve seen from any single industry supplier or association in all the years I’ve been attending industry events, seminars, and trainings.

The courses included video modules form CLIA, Marc Mancini, along with Carnival, Pleasant Holidays, Oceana, Globus, and other vendors. To see how these industry leaders took the time to be filmed and offer up their experience and expertise in the industry for YTB spoke volumes about what they think of our company. (Although some will lead you to believe they feel differently.)

Other features that impressed me were the quality of videos themselves. Done in wide screen and in high definition with professional film crews and editing scored very high marks for me. The entire course is extremely professional and broadcast quality.

Some may find it odd or out of character that something was noticeably missing in this updated training. The “R” word. You know the one I’m talking about, because of the huge phobia that surrounds it.

“Recruiting”.

Nope. Not one mention of that aspect of our business, nor were Coach and Scott even seen or heard from during the entire training. To have YTB talk for close to 4 hours and not even mention the Rep side of the business could be equated to a fish being out of water.

This was all about travel, from some of the best in the business, and the only company that has this comprehensive overview of the entire industry is YTB. I love what Marc Mancini said in his interview concerning the “E-Campus” courses he’s put together for YTB. “The educational training and learning landscape has changed because of technology.” The Travel Weekly Leisure Summit is a perfect example of this, (both Marc and Kim will be participating) and probably a big reason why Travel Weekly described Kim as one of ‘three people who are defining the contemporary landscape for home agents…’

A new day has dawned in YTB, and while our critics will continue their attempt to shame and embarrass anyone involved in YTB, you as an RTA now have First Class Training to arm yourself in everything travel related to become just as knowledgeable, and just as competent as they claim to be.

Please don’t mistake or misconstrue that as First Class being the ONLY course you need to take in order to achieve your goals as a Travel Agent. That however will become evident as you work your way through the modules. It is however, the best foundational tool I’ve ever seen in the industry to enable you to chart a course that will rival any industry veteran out there.

Come to think of it. If our critics who claim to be embarrassed or insulted by YTB RTA’s not knowing anything about the travel industry would simply point those they find to YTB’s First Class Training, many of their problems would be resolved. Me thinks however, they’re far more comfortable simply complaining and pointing out what’s wrong instead of working on a solution.

You in YTB however, know how to pick up the ball. If you’ve already taken the course like I have, you know how valuable this is, so maybe you can offer up the support to your fellow RTA’s our critics find and help them get on course with this foundational tool.

How nice it is to have such an outstanding and powerful program to help take care of our own.

Hats off to the Home Office and YTB.

Thanks guys!

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WARNING: The content, topic and links in this post are not only inappropriate for children, but may also be extremely offensive to women. (And males with even an ounce of integrity or ethics.)

I’ve personally been called a lot of things in my life. I have also been ridiculed and scorned buy a group of individuals who are obviously upset I am involved with a company who is changing their industry without their permission. I don’t particularly mind the attention or ridicule; I’m a big boy and can handle anything that comes my way. If I didn’t like the heat, I should stay out of the kitchen.

Picking on me is one thing, but picking on an innocent, respectable, nurturing, woman, Mother, and Minister is another. With Mothers Day coming just around the corner, I’d like you to think of your own Mother for a moment. More than likely, if I or anyone else ever met your Mom, she would be much like the Mother I was introduced too some time ago. You can read about this Mother and Minister from her bio, and you like me, you would think that she is quite remarkable. As a Minister, you would believe that she is an honest, responsible individual with not only an understanding of the word integrity, but someone who lives with integrity and truth on a daily basis and certainly knows right from wrong.

However, she has one fatal, glaring blemish on her bio; that of being associated like me as a YTB RTA. That blemish makes her fair game to not only be called out, but publically scorned, ridiculed and dragged through the mud on a blog and forum by a bunch Thugs.

On Friday, April 25th, once former “friend” and “colleague” in the Travel Industry, John Frenaye posted an absolutely horrid article that called out this woman and accused her of being a liar. The post went on along with some 69 comments on Friday and Saturday until the comments got so out of line, even he closed them. Accusations ran ramped the entire day, as it so often does on the cesspool of bandwidth, that this Mother and Minister is someone without morals, ethics, or a shred of credibility simply because, like me, she’s proud of what our company has been doing in our industry. John and his band of Thugs used not only very belittling and demeaning language, but John himself used a very graphic picture of a child extruding his middle finger, giving this woman, Mother, and Minister “the bird”. Would you show your own mother the bird? We at one time assumed that John wouldn’t, but that idea or belief has now been proven wrong.

How anyone could get so emotionally charged concerning such an apparently innocent and non threatening woman may be in question right now, but evidently, John being the crazed, obsessed, and paranoid individual he is took exception of a post this woman made concerning YTB merging with a 27 year old company based outside of Clarksburg, West Virginia, American Destinations. Since this crackerjack Journalist couldn’t find a verifiable source to substantiate the post; that in his mind was justification to use a foul and offensive picture and words to match to drag this Mother through the mud.

If you’ve never had the pleasure of being introduced to John Frenaye, be truly thankful. He claims to be some sort of “New Breed” of Travel Agent and Journalist, and has been published over the years, and thus has gained the respect of a few followers and co-workers in the industry. As of late, John has lowered his Journalistic efforts and has spent an increasing amount of time researching (cough) and posting daily on his hideous blog of what he has found digging up what he considers “dirt” on our company and its Independent Contractors. I’m sorry, make that “RAT’s”, and no, that’s not a typo for RTA; it’s what he and his Goons call us. (Professional, don’t you think?)

John spent an entire week, (assuming that he reads all YTB Blogs like he does mine on a daily basis.) attempting to find any type of documentation or verifiable source of what this woman posted as having any truth. He made a “quick call” to American Destinations, and sent several very demanding and demeaning e-mails to this Mother, Minister and RTA demanding proof of her findings. She simply responded that a Director had informed her of this information.

As it turns out, not only did a Director inform her, Director Jeanie Sharpless informed the rest of the company of this merger on a Company Training call on Monday, April 21, with the owner of ADI and former RTA Curtis Edwards and his son Nicholas, on a Company Conference call. (It is my understanding that Curtis and his family had to resign as RTA’s as their role with YTB has now changed.) These are recorded and archived in our back office, enabling me (and you) to listen to the call from Monday night. Many of you not only know of Jeanie, but respect and admire all she does for us in Training and educating us how to sell more and more Travel. ($414.5 Million worth of Travel in 2007) Are we to assume that Jeanie could be in fear of being labeled in the same category as Regina then? What about Curtis’s wife and Mother to Nicholas?

After listening to the archived Company call and then going back to this hideous post and reading the comments from these arrogant yet oh so shallow group of Thugs, I began to wonder who in their right mind would do something like this?

Vultures do this, wild dogs do this, hyenas do this, parasites do this, but human beings should certainly not be categorized in this class of life form who rip and tear into someone who they think is beneath them. But somehow, there it was, for the entire world to see, and being from such a low class of life, they appear to feel justified in their actions and accusations towards this woman, Mother and Minister because try as some obliviously made to defend and help Regina, not one RTA was able to provide the proof John felt he needed to inform him that her post was accurate and true.

Anything associated with YTB by the way is automatically either suspect or in question, no matter how valid or solid the information may appear to be. It’s MLM, and we MLM’ers are the problem, NOT someone like John and his Followers.

To me, and this is strictly my opinion, I have to question how anyone could be so obsessed and paranoid over our company to get them so constipated about who we are and what we do that they can’t find a strong enough laxative, cleanse, or enema to cure what ails them. After watching and dealing with s
uch arrogance and anger from this group for as many years as I have, I actually believe they truly enjoy their misery. Their anger and hatred towards anyone associated with our company, no matter what any individual’s motives are or how pure a human being may appear to be outside of YTB, if you’re in YTB, you are absolute scum.

While I understand that this class of life, especially John, feel justified in their actions, I have to wonder what single Moms would think of John’s post and graphic picture who have or are considering utilizing and purchasing travel services from Travels With Fred or his partnership with his Single Parent Travel web site and businesses. Did he ever stop to think how a Parent would feel about this post not knowing anything about YTB or this woman and Minister? Many people on the outside of his band of Thugs know nothing about YTB, although he is trying in vein to inform them. (With his false and misleading information no less.)

I’m betting he didn’t, but I’m also betting that the internet being the powerful source of research that it is, many single Mothers can and will Google John Frenaye and Single Parent Travel or Travels with Fred, and while they may not find the cesspool he calls a blog, (instead as of now finding something about the 10 Commandments of Travel??!!) they will begin to find this blog and post complete with a PDF copy of the post for download and a mirror of the blog’s source code as a copy of his handy work so the entire ordeal can be kept permanently for everyone to reference. (Just in case this post kicks him in the rear hard enough to relieve him of his apparent constipation.)

Again, I remind the readers how explicit the content of both links, as they are complete with graphic and comments but I firmly believe it may help his clients understand just what this man is made of. I think it’s only fair that John’s clients be allowed to judge on their own if John and Single Parent Travel might be a bad mix. Don’t you?

If they’re like me, or you, they would be terrified or at the very least ashamed to be associated with this filth, but not John, he’s standing by his convictions. He so certain this woman lied, and because she’s associated with YTB, anyone who finds this post will certainly side with him.

Are you as interested as I am to see how all this unfolds? Can you Just Picture It Now?

I wish I could express to John how badly he “stepped in it” this time. I’ve expressed to him personally when we actually communicated privately together how his anger, resentment, and obsession with this company have truly gotten the best of him. I’ve never been able to reach him in that regard, and now it appears that his unwillingness to listen could lead to some very unfortunate circumstances.

Going after someone like me is one thing, but going after a woman, Mother, and Minister the way he did with Regina is so far out of bounds, I can’t put it into words. (Imagine that, ME without words?!) I’m dumbfounded, stumped, and ashamed that I even associated with the likes of him and his band of Goons. This goes against every molecule, cell, and fiber of my being.

But that’s just me.

So, it’s come to this. It’s come down to me going public myself and saying to John, “Come here Boy…why don’t you come pick on someone your own size?”

By chance, you might be thinking that this Mother Regina isn’t capable of taking care of herself. Well, you might think again. I’m six foot and 215 pounds, and if my Mother who is five foot nothing found out that I picked on an innocent Mother and Minister the way John just did, she’d grab me by my ear, take me out to the back of the wood shed, and whip me with a long leather strap.

(Hmmm, anybody know John’s Mom?)

Dear John,

You owe this woman a public apology, and maybe you could even purchase and send her flowers for Mothers Day from her own web site if it you think it might help. But I don’t think your man enough… no make that human enough, to actually swallow that pride of yours and offer up something apologetic or sincere. You’re cold as ice buddy, and I have to question if someone like you even has a pulse let alone any remorse for what you have done to this Mother and Minister.

Furthermore, if you think you can offer up an apology just to get some sort of retraction or comment out of me, think again. You deserve every bit of what you have coming to you, and while Regina is a Christian woman who has forgiven you, you’re not going to be quite as lucky with me. I’ll still think you’re a “Tool” and you’re going to have to do considerably more than a simple apology or retraction in order for me to even entertain any idea of changing my belief that you are nothing more than the Coward, Fraud and Zealot that you are.

Just Picture It Now, I remind you that this woman you so blatantly attacked has the faith, character and strength to not only pray for you, but forgive you for what you have done. Kind of whittles down that big strong “man image” you try so hard to portray, don’t it?

I’ll leave you with this John…

I exchanged e-mail’s with Andy Cauthen earlier this week concerning your post and obsession over Hickory Travel Services, which by the way, you have absolutely no proof or documentation of. He has invited you and any of your other Thugs who care to up to the home office to discuss any issues you have with our Company. You have an open invitation to discuss directly with people who are responsible for and have lost complete control of rouge RAT’s like Regina Osei.

While I can’t promise, I bet they’ll even pick you up in the Company Jet. Not to show off, but to assure you that they’re on their way, since you are tracking every place this plane flies. This way you can be notified via e-mail just as soon as the flight plan has been filed.

Think about it…and if you’re man enough to take on someone your own size instead of a harmless, innocent woman, let me know. You know where to find me.

If not, you can go pound sand with the rest of your Goons. We’re taking over this industry our way, and there’s not a damn thing you can do about it Pal.

To the rest of the good, decent, hard working RTA’s in YTB;

It is my belief that we need to send a very strong message to John Frenaye. Please excuse my French here, but John is so constipated the man thinks his shit doesn’t stink.

So, if you are as appalled as I am over John’s behavior, I invite you to let the general public decide if John’s business is worth patronizing and let the chips fall were they may.

And we’re going to do it the only way we know best. “Word of mouth advertising”.

If
you have a blog I want you to write an article about how appalled you are over this lame stunt of John’s and his attack on an innocent Wife, Mother, and Minister, you’re colleague in YTB. I would also recommend for rankings that you point people to this very post. (The more links to this post and site, the more likely it will be found on the first page of the search engines.)

http://travel-pro.blogspot.com/2008/04/dear-john.html

If you know how to use tags, or keywords in you blog please insert the following:

John Frenaye, George Dooley, MSNBC, Tripso, Travels with Fred, Single Parent Travel, JVE Group, ASTA, Travel Agent Issues, Brick and Mortar, Home Based Travel Agent, MLM and Travel a Bad Mix.

If you participate in forums and other message boards, please post how appalled you are concerning John’s actions and in both cases let it be known to your Company is the “New Breed” of Travel Agent. Which happens to be legitimate and respectable business and can be found at http://www.ytb.com/.

I realize that many of you are Christian’s and may like Regina and Coach, turn the other cheek and simply pray for John, and forgive him. Please understand that praying for him will also help John and I commend you for beliefs and those actions as well.

This is your choice, but I also believe that something needs to be done concerning the Cancer we have among us.

To Regina and her family;

I’m sorry about all this. I can’t control John and his actions. Nobody can. I can’t tell you how much I admire and respect your decision to pray for and forgive John. I do agree with you, he is a troubled soul, and he certainly needs the hand of God to help him through his troubles.

I want you to know that you are not only remarkable, but loved throughout this company. I truly believe that. YTB is like family to me, and you are certainly part of it.

Please accept my sincere apology and feel the love and warmth I have for you at this very moment.

In closing, I’m not sure if I will post the rest of this week. I need to at least take a shower after swimming in this mud and filth of John’s. I also need to work on letting the anger and resentment I have towards John right now go. Airing my beliefs and feelings here certainly helps. We may find the “documentation” John needs to make the retraction he claims he’ll make. If so, I might inform all of you.

If not, try to have a great week in spite of the tone it has started.

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