I’ve mentioned this a time or two before on the internet, but I’m not sure if I’ve ever written about it here on this blog. When a client comes to me with a request for a cruise, the very first place that I look is on our Groups Page to see if anyone has something that would fit.

The search for a Group that matches a clients request just became a piece of cake with YTB’s new Group Search Upgrade on the YTB Booking Engine. It also enables your customers to book your group without having to search through all of the groups. (Over 500 at any given time!) You can now search by ship, by name of group, destination or date.

How cool is that?

The new group page comes via Convergentware, an upgrade that YTB purchased last year that I really like. The technology platform is extremely versatile and easy to use from an end user prospective. It’s also easy to use from a Travel Agent perspective. Set up a client with a user name and password, create the itinerary, and send them a link to view and book it themselves.

One of the reasons I love groups so much is because the price just can’t be beat. Typically, a group cruise is going to be $50 less per person than anything else a client can find on thier own. I’ve had some challenge me on this, but quickly shut them up when they realize they never added port charges or taxes (and sometimes gratuities) to the total price.

In all the years I’ve been doing this, a group rate has never been beat. (And if anyone else tells you differently, just smile – tell them “Thanks for sharing” – and move on. They’re not worth the time.)

A couple other cool changes you need to be aware of with the new upgrade that I like. As a site owner, you have the ability to have a public or private group. A private group will be assigned a special code that will be needed in order to view the group. If you want to reserve the space for just family, or a class reunion, you can now do that.

Also added is the ability to reserve as few as 8 cabins to start. If you need more, all the better. In that past, a group required 20 cabins to get yourself listed on the groups page. (One of the reasons the price was so attractive.) Convergentware also makes it easier for the Home Office to set up, so they’ve lowered the minimum requirement to get your group listed on the page.

To show you how easy it is to use this puppy – let’s say you’re looking at the new Carnival Dream. Simply pull up the new Groups Page from any YTB website (preferably mine) and select “Ship Name” for the pull down menu in the box. From there you can select the “Carnival Dream” and click the “Find It” button. Up comes two pages of group cruises ready for you to book at the special group rate on the Carnival Dream. You can do the same for length, date, region..you name it.

A couple things you need to keep in mind when looking at this pricing. Pricing is not only based on double occupancy (meaning it includes both berths in the cabin) but also includes port charges and taxes. Most but not all, also include the gratuities for the length of the cruise as well in the unit price that you’ll see. Most clients will realize the value you provided them when they compare apples to apples with any other Agency or Online Booking Engine they do a price comparison with. (Some clients, and all critics however, will need some help with this.) It should also be noted that most of these groups will only require a $25 deposit (per person) at the time of booking to reserve the space. This provides some additional time for them to budget for the deposit and the final payment due around 60 days before sailing. (Most really like this option.)

I’m really jazzed about this new upgrade. My job just got A LOT easier for those clients who look to me for a great cruise value. If you’re serious about making some decent money selling travel, cruises are an area you need to specialize in. All you really need is one 7 day cruise booking to break even per quarter, and when you add just one group per year – that my friends is gravy!

Thanks YTB!

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Shopping for that perfect holiday gift?

What do you get for the person who has EVERYTHING?

What about the person that’s SO hard to shop for?

Have I got a stocking stuffer for you!

It’s that time of year again. YTB’s second annual Carnival One Day Sale. Carnival Cruise Gift Certificates are available NOW from BandBVacations.com. Choose from 18 different Gift Certificate options available for online purchase through December 31, 2008. (Don’t think you could miss it…but it’s that LARGE ad with the Carnival Funnel wrapped in Christmas lights…)

If a gift certificate isn’t you type of thing, we also have over 100 Carnival Cruise Specials if you head to our Group Bookings page. I would suggest you look at this entire list of groups. (Although it may take some time with well over 500 groups at any one time.) This page is ALWAYS the first place I look for clients because it’s the one place I know that can’t be beat when it comes to price. And please don’t think you’ll be stuck playing Parcheesi all week if you book with any one particular group. You’re free to do what you want, when you want, and the group probably won’t even know you booked with their group. But you can take advantage of the special group pricing to save anywhere between $50 and $250 per person.

If you’re not sure about which cruise you’d like, that’s fine too, the Gift Certificates are a great save now, cruise later option. This way you can let someone decide on their own what cruise they might like, or even when they want to go over the next 18 months.

By the way…all of these Gift Certificates can be upgraded to ANY cruise of their choice. Simply pay the difference. I have a certificate valid for a 3-4 day for two, but want to take the entire family on a 5 day this spring. The Promotions Department at Carnival will be extremely accommodating for any upgrade and use what you have to fulfill you dream cruise.

If you’re just now thinking about a cruise for a stocking stuffer, you might not know where to begin, or what is offered in regards to ports, destinations, and the wide variety of selections available. To help out with that, review the following documents for options.

CCL DEPARTURE PORTS
CCL MORE FUN EVERYWHERE
CCL FUN SHIP FINDER
CCL 2009-10 CRUISE CATALOG

Of course, you could also join YTB tonight, December 4 from 5 -10:00 pm CST for a live webcast from YTB Headquarters in Wood River, Illinois. (Contact me and I’ll send you the link.) While you certainly don’t have to watch Coach, Kim, and Scott, and Carnival’s own Ann Sedgwick, but last years live webcast was a lot of fun. Last year’s event was loaded with all kinds of information on why a cruise is not only a great value, but has all kinds of activities and options to make your experience enjoyable.

Regardless if you want to watch or not, phones will be open till Midnight CST at the Home Office to take your reservations, with a special reservation number 800-400-9382. Of course, I’m available at 678-458-5812 at any time. (Even later in the month, or any time for that matter.)

Our goal is to be #1 with the #1. There’s a reason why Carnival is the Most Popular Cruise Line in the World. We’ve sailed with Carnival so much, they feel like home. We know the ships, we know the activities, we know the benefits.

Regardless if you’re a seasoned cruise veteran like us, or a first timer, a 100,000 ton cruise ship could be the most unique stocking stuffer your special someone has ever seen.

Bon Voyage!

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Every once in a while I do “The Dance”. My kids think its funny (just wait til they get older) and yesterday we had a lot of fun. I had a couple of reasons for doing the “The Dance”, and the kids pulled out “Evan Almighty” yesterday afternoon while I was busy on the phone and outlining the post for today.

Do you remember back in January when Carnival made the announcement concerning minimum booking requirements? It was speculated back in October that suppliers would follow Royal Caribbean’s lead and pull the plug on Travel MLM’s. Now almost a year later, it looks as if throwing “the problem” overboard proved to be costly. While another Cruise line solved “the problem” on January 9th when new CEO Gerry Cahill eliminated the abuse yet saved the account for future growth and profits.

Now it’s important to keep the supplier problem verses solution in mind as we move on to today’s topic. (Success leaves clues.)

Yesterday afternoon, CLIA stepped up to the plate and offered a very solid solution which I believe will have long lasting and very beneficial effects for everyone in the industry. (Well, almost everyone, but more on that in a minute.)

I first caught the story in Travel Weekly, and after doing a little research I found the new policy directly off CLIA’s web site. I’ll let you read both stories on your own, but I want to get to the meat of what this is all about.

“2009 ID Card applicants are required to be enrolled in, or to have achieved a designation (ACC, MCC, ECC, ECCS) in CLIA’s Cruise Counsellor Certification Program. Attainment of an ACC designation requires a program of mandatory and elective training options as well personal cruise experience, shipboard inspections and 25 cabin sales within the two year enrollment period.”

How do you like them apples? Just think. Nobody has to double dog dare anyone any longer about whether or not they actually know what their doing, if they are taking unfair advantage of the industry without giving back, or pretend that we’re only referring people to a simple web site to book a cruise without any support.

This solution clearly separates the pretenders from the players in the Travel Industry, and with the new Certification requirements that everyone will be able to follow and understand, suppliers will be able to tell exactly who is serious and who is not.

We’ve gotten to know CLIA or rather The Academy quite well since October of last year when YTB launched E-Campus with Dr. Marc Mancini, one of the most respected and admired trainers in the Travel Industry. I’d also like to point out that the minimum booking requirements in California in 2007 worked so well, that YTB Travel Network rolled these same requirements out for the entire company earlier this year.

The emphasis on actually training the RTA field is apparently working, and to see an association such as CLIA roll out a solution like the one yesterday should put an end to this illusion that someone like me or you embarrass and anger those that admittedly earned their rights and privileges in this industry.

These new requirements do raise a couple of rhetorical questions for me however. (Remember, comments here are now cut off to those who couldn’t communicate in a civil and respectable manor concerning their views and opinions.)

What will the few Traditional Travel Agents do when these requirements have been met? They can no longer claim that we are untrained and uneducated. They can no longer claim that we don’t support the industry. With all the time and energy now wasted in posting day after day, to have the major beef pulled right out from under them, what will they do with all the extra time on their hands?

Second, now that there will be whole new crop of trained agents in the field, how will that affect their bottom line? MLM’ers will have the same knowledge and Certifications most of them boast about. There will be far more of these new, hungry, and educated Certified Agents in the field who can now compete at the same level. Will this take away even more market share for them?

Third, how will this be viewed by suppliers? Can you think of any suppliers who are in a bind right now that need some extra revenue coming their way? If just 20% of YTB’s RTA’s go after this Certification requirement it will produce close to $100 Million in revenue and that’s just to qualify for the Certification. What happens when a company the size of YTB is moving that type of revenue to only 21 of the 24 Cruise Line Members?

This is a HUGE step forward in eliminating the illusions and myths out there concerning “Card Mills” and “MLM’s”, and I’m thrilled the CLIA came up with a solution to clean up it’s good name, much like Carnival did. From what I could tell, the Carnival move back in January certainly curbed the accusations against them for supporting a company like YTB.

From what I can read at this early stage, it looks as if the few boisterous Traditionalists who are bitter, angry and shamed right now also think this is a good move. (They are however having a difficult time in expressing their view without belittling those who will be helped most in this move.) It may not keep both sides happy, since one side never appears happy, but it does take away at least one of the excuses they use to attack an industry and people they clearly know nothing about.

I’m quite certain more about these new requirements will be discussed during some of the YTBU courses, (my first course is with Ann Sedgwick first thing next Wednesday morning) and also during Friday and Saturdays National Convention when new features and announcements will be made.

Which reminds me; my second reason for doing “The Dance” yesterday afternoon happened when UPS came to the door with my documents for the National Convention. It’s almost like
doing “The Doc Dance” when boarding docs arrive for a cruise!

Care to join me?

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Our industry has been a buzz over the events of this last week. The Association of Retail Travel Agents (ARTA) has successfully put the screws to Royal Caribbean International with a petition to make them choose between their collective group of an estimated 700 (and growing) Brick and Mortar Agencies or the handful of Multi-Level Marketing companies who sell travel via internet web sites. News came out on Wednesday in a Travel Daily News article with quotes from Chairman Barry Richcreek applauding Royal Caribbean’s decision to terminate it’s relationship with “a scheme which denigrates the stature and role of the legitimate travel retailer.

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On Tuesday I posted about some of the YTB upgrades from last weekends Funshine Trade Show in Orlando. In this post I commented that as a result of the tremendous group volume YTB is generating for Royal Caribbean Cruises, our own YTB Travel Network staff will begin processing group reservations for Royal Caribbean. The Home Office staff will be using the same systems as the Royal Caribbean group desk, but will be able to give RTAs more personalized service.

Imagine my surprise today when I found out through Rod Cook’s site MLM Watchdog that The Association of Retail Travel Agents (ARTA) have been pushing major travel vendors like Royal Caribbean and state legislatures to cut off travel agent cards for MLM Companies. Rod is Pro MLM and while I respect what he’s done for Network Marketing industry as a whole, he’s been slightly off mark when it comes to Travel MLM’s. Rod, as always was nice enough to post a link to the finding which I have to admit, I was VERY interested in.

According to the Travel Daily News Article The Association of Retail Travel Agents (ARTA)applauded the announcement by Royal Caribbean International (RCI) that it will terminate relationships with multi-level marketers (MLMs) which provide travel agency credentials and identity cards to consumers for the purpose of becoming would-be “travel agents.” Barry Richcreek, ARTA Chairman was also quoted as saying in the report “”This announcement by the RCI family of cruise lines is welcome news from a respected supplier to curtail the growth of the MLM/Card Mill business, a scheme which denigrates the stature and role of the legitimate travel retailer.”

Two words come to mind: “Good Grief”

I wonder if Barry would welcome the news that YTB International, Inc. who markets booking engines and Travel Agency opportunities through MLM just strengthened their relationship with Royal Caribbean the weekend before in Orlando Florida? (Hint: Probably not) What the ARTA, led by Mr. Richcreek has failed to let go of are the days when a “legitimate travel retailer” was actually needed to book a airline ticket, hotel room, car rental, or Royal Caribbean cruise. Based on Travel Weekly’s published numbers in their 2007 Power Listover $40 Billion dollars were spent via the internet with on-line travel agencies. Out of the Top 10 Travel Agencies on this list, 4 were not a brick and mortar travel agency, but instead, conducted business on-line. (You may have heard of them, Expedia, Travelocity, Orbitz, and Priceline?)

Now that technology has made it possible to give you, me, or anyone the opportunity to sell these same services, the ARTA is up in arm’s with claims that the only reason any of us would want to join such a company would be “to procure questionable travel agency credentials and attempt to portray themselves as legitimate travel sellers” simply to get the discount they have been enjoying for decades.

In the years I have been involved with YTB, I can appreciate to a certain extent what the ARTA is trying to accomplish in regards to what are known in this industry as “Card Mills”. Knowing some of the Travel MLM companies that have come and gone over the years, and even a few that are currently starting to take shape in our industry, there are certain Travel MLM’s in our industry who promote the “Agent Discounts” and “FAM” trips without producing the retail sales back to vendors like Royal Caribbean. A “FAM” in our industry is short for “Familiarization” in which vendors invite Travel Agents to their property at a reduced rate in order to “familiarize” ourselves with their property. (You can’t sell what you don’t know.) In return for this discounted rate, we as travel agents are better equipped both in knowledge and excitement to promote their property to full paying customers.

What’s been happening to vendors like Royal Caribbean is they offer these discounted rates to certain MLM companies, but are not seeing any return on this investment by these same companies in regards to full paying customers. Furthermore, many of these MLM’s promote their Agency Cards as a “right of passage” to receive these discounts simply by flashing their card. It’s not a right, it’s a privilege and perk given to those of us who are professional and courteous. Even then, there is no guarantee.

Last year when Freedom of the Seas was launched, I had to get on this ship. The problem was, the ship was booked solid through the rest of this year. Royal Caribbean was not about to throw a family overboard just to put our family in at half price. As a professional, I also needed
to get on this new ship so I could speak intelligently to my clients about what to expect and what they could do. (And there was a lot to do on this mega ship believe me!) So I booked this trip just like any other customer and had a blast! (See for yourself!)

With all this being said, you might be wondering why Royal Caribbean would not only give YTB a pass, but actually strengthen their relationship with YTB while at the same time supporting the ARTA?

Good question, and I’m glad you asked!

Not all Travel MLM’s are created equal. There are very viable, profitable, and respectable Travel Agencies who simply use the Network Marketing model to promote and build their business. How can YTB claim that they are a Travel Agency first and foremost? Anyone looking at any Travel Agency should first verify both IATAN/ARC numbers and also check to see what the gross yearly travel sales are. (Unfortunately, no other Travel MLM can produce gross sales numbers.)

What’s even more revealing concerning Royal Caribbean specifically as why they would not terminate a partnership with YTB is the actual business we do with them. Fully 30% of YTB’s leisure business are cruises and large part of that business are done in groups. I just checked our groups cruise page and out of the several hundred groups with 30 or more cabins being booked at this time I went down half the list and found the first 50 with Royal Caribbean.

Please note: These are clickable links, but some may expire due to groups being closed and taken beyond November of 2007.

1. HBCU Alumni & Friends Fantastic Voyage
2. Superbowl Party Cruise
3. Friends and Family
4. Re-Union of Friends
5. 25th Garrison Anniversary Cruise
6. 2nd Annual Contours Express Getaway
7. 40 – Anniversary Cruise
8. A Family and Friends Getaway
9. A Siesta Cruise with Tara
10. ACTC Cruise
11. Adams/Karlavage
12. Adorando en Alta Mar con, Hnas Meléndez
13. Amie Jo & Esperanza’s Fiesta
14. B and B’s First Cruise
15. Bermuda Family Travel
16. BJ’s 2008 Fun Fest Cruise
17. Briscoe, Manly, Atcherson, Gross Family Reunion
18. Candy’s Fun Group
19. Chambers Family and Friends Cruise
20. Chanel & Drew Wedding Cruise
21. Cindy’s Group
22. Circle of Friends
23. Claude and Yvonne Anniversary Cruise
24. Clayton Valley 78
25. Cool and Fun
26. Crawford Wedding Cruise
27. Cupid’s Cruise
28. Dayton’s Finest Travel Club Hawaii Cruise
29. Derby 50th Anniversary Celebration (Celebrity)
30. Desert Hills Presbyterian Church (Celebrity)
31. Dockery Family & Friends
32. Donald & Sheryl Stanley’s Super Bowl Cruise
33. Doris Carter 08 Bahamas Cruise
34. Dumas Family Reunion
35. Family and Friends
36. Family Unity
37. Family Unity II
38. Fauntleroy Travel & Friends
39. Friends & Family of Mercedes
40. Fun In The Sun
41. George & Roslyn Group
42. Go Mexican With the Sanders
43. Harrison/Greenhill to Suns Sail
44. Haworth Birthday Group (Celebrity)
45. Hemet Alaska Cruise
46. Hope On The Move!
47. House of Prayer 2nd Annual Men & Womens Conference
48. Hubbard Anniversary
49. ICC New Year’s Kickoff Party
50. It’s My Party

With a list like this, do you really think Royal Caribbean would want to terminate our relationship? I can promise you that Royal Caribbean is looking at the bottom line and they know very well what all these groups of 30 or more cabins will do for their business.

In closing, based on what we have just learned about Royal Caribbean’s relationship with YTB and the group bookings department and all the groups we currently have, I would have to agree with the ARTA Chairman, although he doesn’t realize he’s talking about YTB when he was quoted “RCI has taken a major step today to add teeth to its support for the legitimate travel retailer”

They most certainly have.

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The updates and upgrades keep coming from the YTB Home Office. Fresh off of Funshine East ’07, YTB’s Travel Trade Show held Friday and Saturday, October 5-6, in Orlando, FL, another major update has been made to the back office on the travel side of the business, YTB Travel Network. This new look and feel matches the updates and upgrades made back at the National Convention in August in St. Louis.

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