Posts Tagged ‘Critics’

The Naughty List…

Friday, December 26th, 2008
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I happen to be out of town, (without internet access!) but enjoying the Holiday with family none the less. I decided to schedule something for today before news became old news next week. First and foremost however, I hope everyone had a wonderful Christmas, and although at the time of this writing, presents are still wrapped under the tree, by the time this is posted and you are reading, I’ll be enjoying gifts my kids had made for me, and of course finding what Santa brought.

agent-gossipThat being said, don’t think for a second that there isn’t something to talk about over this extended Holiday weekend.

Are you kidding me? This Industry?

While the jury may be out if some made Santa’s “Naughty” or “Nice” list, after what I’ve been reading the last several months, it’s time to bring this “Naughty” Agency to the forefront after a year long hiatus.

Back in October 2007 this blog gained considerable notoriety after tackling the issue head on concerning Royal Caribbean who terminated its relationship with no more than four Agencies. Two of those agencies came to light very quickly and the industry outrage on the internet concerning “Card Mills” came to a head.

Although it’s been documented that Royal Caribbean did in fact terminate four Agencies, Lisa Bauer, VP of Sales with Royal Caribbean at the time, skirted the direct questions asked by Travel Weekly concerning just who these Agencies were. To this day, there has been nothing to verify, although there has been plenty of speculation, any more than two Agencies. That being of course YTB and the other being Joystar.

Other than YTB, I can’t think of another Agency that has been the target of more controversy than Joystar. If you look at the founders history, you’ll get a better understanding to just why, and I did document his exploits with the first Travel MLM (TravelMax) back in the mid 1990’s. It looks as if both Bill Alverson’s and Joystar’s issues have not subsided, but in fact increased a year later.

While you found nothing concerning any new issues on this blog, there has been plenty to write about concerning Joystar a year after being terminated by Royal Caribbean. In addition, no less than three headline news stories broke back in October of 2008 concerning the Host Agency. One, October 9th, reported that Joystar failed to pay commissions owed to its independent contractors along with laying off 14% of its staff. Later in the month, on October 23rd, it was reported the CLIA revoked Joystar’s Membership for not renewing its Seller Of Travel License with California. (Although it appears that SOT’s have been made current as well as its association with CLIA.) The very next day, October 24th, it was reported that InterContinental Hotels Group filed a federal lawsuit against Joystar for claiming more than $163,000 in improper commissions.

And some think YTB has problems?

Actually, that’s what a small group would like you to believe as they obsess over anything they can drum up to cast fear and doubt because they’re convinced the YTB “model” is flawed…doomed to collapse. (Yet the “model” started to take shape over a century ago, and still standing tall.) Part of drumming up anything these poor folks can think of is this notion that after more than a year of inactivity, suppliers will again take up the cause of these Agents and Associations and start terminating relationships with Agencies critics simply don’t agree with moving into 2009.

One of the favorite ploys of critics is not implicating YTB directly, but word posts and threads in a way that gives them an out if egg is then thrown back in their face. Naughty for sure after reading comments, as there appears to be no question just who they hope the Agency is. Just one of the dozens of posts I sent to Santa this year for the “Naughty List”. As they wait to see if the rumor is true with gleeful anticipation, Santa more than likely coaled the entire lot of them for lack of good cheer.

I never like this type of speculation and rumor. It’s far too easy for hearsay like this to come back and bite you when documentation squashes the rumor you’re attempting to spread. Especially when you find out that the rumor started in an attempt to point the finger at one host, was initially about an entirely different host.

It appears the glass slipper that some are attempting to slip on YTB belongs to Joystar.

Agents are using the Joystar community board to voice their complaints. One posting dated Dec. 17 claimed Carnival Cruise Lines was prepared to cease doing business with Joystar if the agency did not make good to agents. When queried about the posting, Carnival declined to comment.

To be fair, there is nothing to substantiate ANY rumor that Carnival or any other supplier for that matter will be terminating anyone. Instead, I would look at the last year and ask just how many suppliers terminated its relationship with any Agency in 2008.

Of course that answer is Zip…Zilch…Nada…not one.

Yet there are some who still want to hang onto this small glimmer of hope that suppliers might come around. If the rumor is true about Carnival terminating its relationship with Joystar, can you blame them? (That would be “No”.) It’s been documented that Carnival believes these Agents, no matter what host they’re associated with are the life blood of their sales force.

But how much would you want to wager, that if Carnival does terminate Joystar because its failed to pay the commissions owed its Agents, the speculation will be that YTB is next in line? It’s what some will do I’m sure in order to restore this whole fiasco about suppliers “getting it” to surface yet one more time. I know that sounds irrational, but you have to understand the anger and resentment that creates such illogical thinking. Just accept that this is another small thread critics reach for in their attempt to pin someone else’s misfortune to YTB.

With the news out Tuesday about Joystar being down to just 5 employees and the thousands of dollars in commissions owed its Agents, I have to wonder if Peter Stilphen, (a pompous and overzealous Joystar critic who’s been plastering both Bill Alverson and Joystar for years) will be having a Merry Christmas this year?

I don’t know if there will be anyone really posting about this over the Holiday’s or into next week for that matter. I guess I’ll have to check and update you when I get back first of next week.

In the meantime, I’d like to enjoy my time with family and finalize some goals I have moving into 2009 while I have some time away from the internet and all it’s trappings.

It will be interesting to see what 2009 will bring, and while there are some who claim to know what’s going to happen, take some time to do what a couple of my favorite mentors have taught me over the years.

“Don’t believe a word you hear, unless you can verify it on your own to be true.”

Which I suppose is one of the reasons why people like this blog so much. Instead of spreading rumors and hearsay about what they’ve heard about or read about somewhere else, without a single shred of documentation to back it up, they come here for documentation and truth.

That’s why I’m on Santa’s “Nice List”.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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Don’t Look Now…

Friday, December 12th, 2008
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I’ve been told that the travel industry is just swimming along famously. No problems, no concerns, (other than those pesky MLM’s of course) and everything is just drifting along quite well. I was wondering what planet some of these Travel Agents live on. If you’d like to participate and only focus on one company, one issue, one glass of Kook-Aid you too might come to the conclusion that our MLM model is the ONLY model that has some of issues listed below.

Typically I see single posts or threads about MLM topics so folks can rant and rave about how horrid MLM is. Problem is, as I was reading through some of the trades this week, there were so many similar topics I’ve seen about MLM, it might take weeks to write single posts about each one separately. Don’t really want to spend the time or energy writing about problems, as I happen to be a solutions kind of guy.

dont-look-hereI know it’s a long shot for some, but wanted to see if we could take the blinders off to look outside of MLM and Travel and see what’s going on with the entire industry. Blinders can be great, but sometimes it’s a good idea to look around if nothing more for a status check to gauge how well, or how poor your single perspective might actually be.

Since I don’t want to boar readers, we’ll just give you the Readers Digest condensed version of each of the following topics, and as usual, you’ll find the third party links to actually documentation instead of trying to dig it up yourselves or just taking my word for it. (Remember, don’t believe a word you hear, unless you can verify it on your own to be true.)

First we have Frank Serio, a former owner and operator of Travel Concepts in Rhode Island who was sentenced in federal court to 15 months for wire fraud and defrauding airlines and Amtrak out of $571,000. According to Travel Weekly, he bought tickets at steep discounts and then obtained refunds based on full fares.

Serio had purchased tickets using other names and fictitious names and used phony voucher numbers or numbers reserved for airline/train employees and their relatives.  He also reported the sales through ARC and paid with a business or personal credit card.

Soon after each purchase, Serio requested full-price refunds through ARC, said the U.S. Attorney’s Office. In this way, he extracted $571,000 in refunds from American Airlines, British Airways, Continental, Delta, Royal Jordanian, United, US Airways and Amtrak.

The FBI investigated the case and ARC cooperated. Frank reports to prison on Jan. 5.

I’ve seen the word bankruptcy used all too often, for years in fact. Advantage Rent A Car has filed a voluntary petition with the U.S. Bankruptcy Court seeking Chapter 11 bankruptcy protection. 440 people nationwide received layoff notifications this past Monday. Advantage will explore alternatives during the company’s reorganization, including the possibility of a sale or merger.

In addition to seeking Chapter 11, Advantage has decided to consolidate its network of car-rental locations nationwide — keeping open only its most profitable store locations.

“The current economic environment has dramatically affected the travel industry,” said Jon Austin, a spokesman for Advantage. “We have been hit with a simultaneous drop in leisure travel, with greatly increased costs and frozen credit markets. These factors are affecting many industries and companies and we are not immune from these forces. These painful steps are a recognition of that reality.”

Advantage will employ only 460 people at the remaining locations and its corporate offices in San Antonio.

Some might consider Advantage a small player in the market, and simply can’t compete with some of the big boys in the market. Not necessarily the case, as news of Budget Rent A Car also announced they will be closing it’s contact center in Wichita Falls, Texas early first quarter 2009. (Some 1,400 jobs will be lost overall at Budget due to their cost cutting measures.)

Why one jet is raising a considerable amount of fuss, United has sold 15 Boeing 757s to East Shore Aircraft to raise $150 million in capital. They appear to agree that selling off some assets is a good way to to raise some much needed cash. United has raised more than $250 million of the $300 million by selling off assets in the fourth quarter of 2008.

I also realized that the ASTA is the be all and end all for some. I was shocked to find out that this association hasn’t cleared a profit since 2002. The ASTA took a loss of about $800,000 in 2007 and will take an additional hit of between $400,000 and $500,000 this year. It’s also reported that it’s spent some $2.5 million of it’s reserves to balance it’s budget in just two years time.

And while some can’t see paradigm shift going on in this industry right now…

Maloney said ASTA was “locked into the old World Travel Congress model” through 2005, at a time of “the collapse of the agency system” through disintermediation, and hence a declining pool of agencies from which to recruit members. This occurred, he said, in tandem with the rise of consortia and the conviction of many agencies that, if they had to choose, consortia were more important to the bottom line.

The news also brought to light that it’s lost support from the supplier end, focusing more on the Agencies themselves. Possibly because the ASTA appears to me at least to be completely out of touch and out of sync.

This last article about Royal Caribbean lending a hand to Agents in these difficult times, I couldn’t help but think of my good freind Candi May who was given the same type of lip service when she was struggling, and was told by her peers that “business couldn’t be better”.

I’ve always liked Vicki and it appears that most of the traditionalists respect her as well. But I wonder if her quote about things not being so rosey will wake some of the Agents I’ve seen who are in such denial about the state of thier business right now.
“This economic environment is unprecedented, and our travel agent partners need our unprecedented support,” said Vicki Freed, senior vice president of sales for Royal Caribbean International, in a statement. “Like everyone, they are feeling the pain, and we need to help them through this.”

The only pain some appear to have are those pesky MLM’s who are to blame for all thier troubles. Instead of being grateful for what Royal Caribbean has done for them, on many levels I might ad, my guess is that the focus will continue to be how MLM is a bad mix. Honestly, from what I’ve seen, the obsession, anger, and resentment is only getting worse, and hit an all time low yesterday. (Too embarassing to elaborate, so don’t even ask.)

With all the chatter and focus on how crooked and poorly managed MLM is, it appears that some might need to take the blinders off and look around. (Ya think?)

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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Go Figure…

Friday, November 21st, 2008
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A few weeks ago Brittany had her annual doctor check-up. During the exam, I was reading an analysis of what to expect from your typical 7 year old. I remember a specific quote in this document that stated that Brittany would show an increased desire for acceptance from both her peers and her parents. The only reason why that stood out for me was because I had already noticed this behavior and felt comforted that this was deemed to be “normal”.

I’ve come to the realization that some people don’t grow out of this need of acceptance or desire to qualify themselves as “normal”. Last Saturday I posted about our Quarterly Report that arrived with a $288K profit, much to the chagrin of our critics.

In that post I commented how the excuses would start to emerge and our critics would look at this Quarterly Report in a much darker light. I’ve spent the last week debating back and forth with a few of the better known critics, and one mystery woman, who desperately needed for me to see things their way.

I’m an optimist, and I typically find ways to look for the positive in anything I look at. I’ll give everyone and everything I come across a chance to show their good side of things. (Even our critics if you recall.) Some are not as not as open minded and frankly unwilling to see other points of view. So yesterday, the head critic decides to Even our critics if you recall.) Some are not as not as open minded and frankly unwilling to see other points of view. So yesterday, the head critic decides to post a blurb about how others outside the industry agree with his position. As if to say, “See, all these experts agree with me.”

I’m not going to belabor the fact that people are certainly entitled to view our financials however they choose. I’ve left it up to individuals to look at our company and collect a simple ‘yes’ or ‘no’ for years. But I do have to wonder why it’s so important for some individuals to proven right all the time like this.

I also have to wonder why this use of headlines from non financial analysts means a bloomin’ thing.

It’s not that some of these articles weren’t written by some very intelligent people, one might have actually been a lawyer. But this supposed lawyer didn’t even know that there needs to be brackets at that bottom of a financial statement to show (losses). No joke, the headline read “Online travel company targeted by AGs posts 3Q loss”.

I also noticed that the first article out in the press provided the following statement:

“The filings said Friday that it plans to raise cash by selling an office building in Edwardsville, Ill., as well as its Learjet aircraft.”

The Q3 didn’t mention the sale of the One Country Club Drive location. To be fair they were possibly referring to the 8-K filed earlier in the week, and the filing did state that a decision was made to sell the LearJet, and that they were “evaluating” the sale of certain non-core assets and raising new capital for future operations. I would assume that everyone knows in this day and age that when an asset is sold, cash in hand is a nice benefit of the transaction. Somehow, the transaction for cash for an asset like a building or jet is determined to be abnormal for the likes of YTB. I found it very odd concerning what the “filing said” being regurgitated word for word in every single news article out there. It leads me to believe that very few authors who posted their findings actually read the financial report, but instead read what others said and assumed what someone else found to be correct. (Another example of that below.)

I realize that critics want to make this out to be a “fire sale” to raise much needed cash. I suspect that our new Independent Directors have suggested that it’s time to tighten belts as other companies have. (Well, responsible companies have anyway.) With YTB moving everyone under one roof at the 1901 Wood River location, a 130,000 sq foot, state of the art, facility that has 59 acres to expand on, why keep the One Country Club location to boot?

Because the commercial market is currently as soft as it is, it was thought that the Edwardsville property would be on the market up to two years. In just a few months a contract had been received on the Edwardsville building One, with a closing set for December. With plans to relocate the staff to Wood River under one roof in January 2009 YTB accepted the offer. I honestly don’t know how anyone would turn down any offer on commercial real estate, especially right now, but apparently along with all the other hats and feathers of expertise, we can now add “Real Estate Agents” to the many, MANY, credentials of our critics who obviously know better than anyone else.

I’m also wondering why some are upset about decision to sell the LearJet? It was an overly flamboyant decision to begin with according to critics, and now that the company is leaning towards fiscal responsibility, a non core asset, the decision is again ridiculed. A couple of possibilities come to mind over just why some critics would be this bent out of shape.

One, this LearJet was Coach, Scott, and Kim’s ticket to paradise when they made off with all the millions they made off RTA’s backs, leaving all of us high and dry. Unfortunately for critics, it now looks like the YTB founders will either be flying commercial for a quick exit, or there is the slight possibly that a choice was made to stick around.

Two, I find such poetic irony, especially this week, that there was such animosity over the big three Auto Execs beat our Founders to the punch as they flew into town in luxury Jets looking for a multibillion-dollar bailout. Possibly the speculation was that it would have been YTB who would be first to pull a stunt like this, but now that the Auto Execs have taken away their thunder, there is no way to pin this type of blunder for the likes of YTB.

I’m happy for John and the others that they have found these well respected financial analysts that agree with them so they can feel normal. It’s obviously important to them, and their desire to ride with the status quo has been not only noted but accepted by this YTB’er.

Me, I’ll call it what I choose, and that’s financial responsibility to ensure the viability of the company I’ve grown to know and love. No more, no less.

I’d like to close with this comical find. I was back for a short visit yesterday morning to comment on John’s blog. I was reminded when I returned last evening how far the threads there can be derailed and while amused at not only the direction of the comments, I honestly stopped to ask why people actually spend time posting there.

It’s not unusual for threads there to wonder off in totally different directions and tangents. There was yet another “outing” of an RTA to show how stupid YTB’ers are, which escalated to a couple of RTA’s who are planning a group trip to the Inauguration of Barak Obama in Washington, DC on January 20th.

Honestly, travel happens to be this small groups first love and obvious level of expertise. This group of Professionals began to discuss how much better they would have been able to organize and schedule a trip like this.

Both questions and details of the trip were discussed among the group and many pointed to the scheduling, location, and supplier. Obviously finding all sorts of problems with how the group was formed, and the potential pitfalls of a group like this at that time of year. Links of the promotion were provided to both a WHAM forum and from there Regina Osei’s post highlighting the details of the trip they were attempting to discredit and derail.

Not all that odd or uncommon for our Traditionalists to offer their knowledge or expertise on how much better they can plan trips for clients. Just take a closer look and compare the comments with the actual promotion found in Regina Osei’s post. John in his usual excitement over finding a possible trip for his vultures to rip apart he incorrectly told the group that the trip to the Inauguration departed from Frostburg, Maryland.

Typical of the group, and much like authors of all those articles John eluded to earlier, the group blindly followed John’s statement of departure from Frostburg. They spent an exorbitant amount of time discussing this and began pull up MapQuest directions of the 150 mile, 3 hour trip, and also discussed just who the trip was scheduled with. One did in fact ask if American Destinations was involved, but nobody bothered to check, and nary a soul figured out that the trip left from Fredrick, Maryland (not Frostburg) through American Destinations who schedules HUNDREDS of tours throughout the Washington DC area on a yearly basis.

I was laughing so hard, I couldn’t bring myself to ruining their fun. So I just let it be and we’ll just let it be our little secret.

How odd that these are the same people who are telling everyone that WE don’t know a thing about travel and that WE are the embarrassment to the travel industry.

Go figure.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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“Meet The Press”

Wednesday, October 22nd, 2008
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Kim Sorensen’s “Meet the Press” type interview with Travel Weekly Editor in Chief Arnie Weissmann turned out to be very civil, even if it was loaded with some pretty pointed questions. The 20 minute segments consisted of three heads of home agent groups in back-to-back-to-back conversations which filled the hour. Participants could also ask questions as Scott Koepf, president of NACTA; Kim Sorensen, president of YTB; and Van Anderson, co-president of Americas Vacation Center talked about each of their prospective companies.

Arnie opened Kim’s segment stating that whenever he writes about YTB in any of his columns he is bombarded with e-mails and much of it is “highly emotionally charged”. I can’t argue with that point of view and have experienced the emotions surrounding our company for some time.

I do believe Arnie did articulate very well just why emotions get so charged concerning the Traditional base. The problem as Arnie see’s it, and I would agree, is that I was once a consumer of travel and now represent myself as a “Travel Agent”. The perception of course is that I don’t take travel as seriously nor have I invested the time and energy into qualifying myself to the same standards the Traditional Base did in order to be considered an equal in their eyes.

Right or wrong, and I’m not going to get into my personal views concerning this perception, that’s seems to be a very accurate description based on what I’ve seen from the most outspoken Agents but I do have to give Arnie credit for defining what the core issue is regarding our Traditionalists.

Kim did address the issue that we are not competing with the traditionalists and those of us who are “greenies” who join YTB simply point people to their web site and let friends, family, neighbors decide for themselves. If someone like myself wants to take our YTB business to another level, YTB and the industry as a whole has the proper training and tools in place to accommodate us that regard.

I think back to my first days of being a “greenie” with YTB and where I am today, and thanks to the training provided both by the company and the industry, I have a very nice niche in the travel business and do consider myself a “Travel Agent” today. I have every intention to learn and grow both my knowledge of the industry and my business. I think I’ve mentioned before some time ago, that I looked at becoming a Travel Agent at one time, but didn’t “qualify” back then either. YTB both opened the door for me and enabled me to create my own path into the industry.

Part two of the question concerned the California complaint of labeling YTB one of those “pyramid schemes” and of course questions surrounding the classic misconception of how our business model is mathematically impossible.

Kim answered this question admirably in stating the MLM model has been in existence for a number of years and pointed out that A.L. Williams started out in 1977 and is now part of Citi Company, known as Primerica. To this day they still recruit new Reps into their business. While some can’t get past how MLM is mathematically impossible I’m still waiting for someone to PLEASE provide just ONE company that has run out of people? When you look at Tupperware, Avon, Mary Kay, Amway, Pre-Paid, Fuller Brush and all the other companies out there that have not only been around for decades, but still thriving with new recruits day in and day out, you have to wonder how much longer this myth is going to continue to be an issue for some.

Kim was also asked just how many RTA’s there are. Based on our business model and the shear numbers we have at any given moment, Kim quoted 120,000. Again, I believe this stems from the fears and misconceptions of the words “pyramid scheme” and the mathematical impossibility. Those of us involved in it need to be just as focused as they are about just how many we have actually in the business.

Questions of if we would ever drop the MLM business model and become more traditional (legitimate was also used) came up several times during the conversation. Arnie even came right out and asked if YTB will simply ignore the concerns (phobias) about our marketing methods. Based on what I’ve seen over the last year, I wonder if they think we’re getting tired of being pummeled as the pariah of their industry. Unfortunately, one cruise line, a $25 Million complaint or very pointed public questions are not going to cave us or force us to change our model. The summit panel and the attendees didn’t seem to comprehend that Kim, Coach, and Scott built a business with Primerica for 20 years and that same model awarded A.L. Williams / Primerica the number one spot 23 out of 25 years.

Kim did state that YTB intends on building and being competitive in a very large scale using the Network Marketing business model. It was very clear that this change has never been in question.

Next came the questions from the attendees. The first was how the company intends on controlling our Reps and RTA’s with all the YouTube and Craigslist misinformation out there. Kim did agree that there is some pretty lame postings and information out there. (So do I for that matter.) We have systems and checks and balances and dedicated staff in place to control that, and I’ve personally seen instances that when asked, people do take posts down or delete videos.

Just a matter of reference to our critics who read this by the way; when you see something taken down, or corrected, acknowledge it as a good thing and don’t ridicule the person for not having the guts to stand up to the company with this free speech garbage. Damming us if we do and damming us if we don’t isn’t how this works kids. If you want it taken down, don’t egg them on and try to be the example for once concerning professionalism and ethics.

Next came a question of how YTB could be “growing like gangbusters” if the number of RTA’s is actually declining. Again, this stems to the phobia about the MLM side of our business, and while the focus is purely on recruiting for them, I loved Kim’s answer to this. YTB has spent $30 Million in the last 30 months investing in our 120,000 square foot Home Office, purchases of surrounding land and property in the area, new technologies, new accounting software, booking and marketing platforms, booking engine upgrades and enhancements, and expansion into International markets. Furthermore, even with a decline in the number of RTA’s YTB has doubled our production with Carnival over last year and we still have almost a full quarter to go in 2008.

I realize growth only means one thing to some, and that’s how many get involved in the pyramid. Smart business people and trade magazines like Travel Weekly recognize what real growth is.

A question that was pretty cut and dry consisted of the Rep overrides of the RTA’s. That was part of the clear separation between Rep and RTA that both legal analysts and our critics have such a problem with. It was quite clear and direct, that this however is not our practice.

One comical note towards the end was one attendee question that asked why Royal Caribbean and Disney terminated their relationship with YTB. No, that’s not a typo, and yes this attendee actually asked if Disney has made the same mistake that Royal Caribbean did. Kim did note that this was news to him as well and wondered if Nadine Goodwin would be calling with some type of exclusive scoop. I think mentioning Disney was more wishful thinking much like wanting us to change our business model than a blatant attempt to misinform the audience.

And finally a question was asked, why so negative? We never got an answer to that, mostly because it was directed toward the traditionalists and not Kim. The point of this “Meet the Press” type interview was an attempt to help them relieve some of their constipation surrounding the MLM side of our business model. Kim was willing to put himself and our company on the line to help them. Not many people or companies would subject themselves to what was building up to be and certainly turned out to be a fairly uncomfortable environment.

What I am grateful for was the opportunity to get our side of the story out there without the blatant hostility. As I type this, I’m sure there are others crafting plenty of hostile remarks concerning the interview and our Travel Company President. You can count on that, which provides more assurances that some have no desire to have their phobias or personal misgivings about our model resolved.

Not everyone is going to like our model, nor does everyone have to. Direct Sales is a big industry and it’s getting bigger every single year. There’s no question that YTB is not only the biggest Travel MLM out there, but it’s also the most talked about. With our continued growth in travel, and just a little more of this kind of publicity and press from Travel Weekly, we’ll remain a clear target for critics and advocates alike. Like the Travel Weekly Power List and our #26 spot, YTB appears to be right in the middle of it for now.

For those of us in YTB out in the field, it’s up to us if we want to forge ahead or fall back. From what I’m gathering from Kim in this interview, Kim has no intent in hiding out or falling back.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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Behind Closed Doors…

Monday, October 13th, 2008
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We see and hear all too often how Travel MLM’s are hurting the travel industry from the Travel Agents and Host Agencies themselves. Trade Associations have popped up in increasing numbers over the last few years in an attempt to combat the pariah known as YTB. There are other Travel MLM’s, but the focus for all the problems in the industry has landed squarely on the shoulders of YTB. They all have a unified message of ridding the industry of the unprofessional likes of…

Well…ME!

Somehow they have this perception that because I associate and work with a Travel MLM that I damage their reputation as a Travel Professional. I’ve seen these folks do and say just about anything to warn you that I’m up to no good, my only interest is picking your pocket by recruiting you, and I couldn’t possibly have any interest in selling and servicing travel.

If you happen to be one of the ones reading this making those claims about me, I would argue that you are doing an outstanding job of damaging your own reputation and you certainly don’t need any help from me in that regard.

We also hear all too often that suppliers are cutting YTB off left and right. They hate us in much the same way they do. The vendors and suppliers appear to side with these overzealous Travel Agents and also want to rid the industry of our like.

I had an interesting post sent to me last week, and while I know very little about this individual, his quote speaks volumes about how the suppliers really feel about YTB but more importantly how they feel about these overzealous Agents and what they REALLY want to tell them.

Responses to this individual’s complaining to his employer were as follows:

“The MLMs don’t bring in enough business to worry about them.”
“We don’t treat them the same way as our traditional agencies.”
“We will take their bookings (money) and supply them our product.”
“Stop worrying about them.”
“You are not to discuss the MLMs with the agents or agencies.”

Of course these answers from the overzealous employee aren’t what he wants to hear and this cat can’t seem to get out of his own way to relieve his fears and misconceptions about Network Marketing. Thus you find this employee hanging out on a forum with other zealots that support his views. All while the employer remains unaware the employee refuses to abide by the employers wishes.

I’ve heard for a number of years that suppliers and vendors would cut YTB off. It wasn’t until last year, almost to the day, that one supplier decided to side with PATH (Professional Association of Travel Hosts) and terminate its relationship with the largest of the Travel MLM’s. Other than Royal Caribbean, I’m only aware of a Perillo Tours and another company called Celtic Tours, both of which never really did any business with YTB to begin with. (Neither were listed in our back office as a supplier.)

I find it difficult to terminate a relationship when there wasn’t a relationship to begin with, but that’s just me.

As I look back at the one public company who did side with the overzealous Agent Associations and this termination, the VP of Sales was moved over to Hotel Services, and shares of RCL stock has fallen from $42.24 this time last year to a 7 year low of $14.00 at the close of business Friday.

Not a very auspicious move for the company.

During this same period of time we have seen another cruise line come up with a very solid solution in minimum booking requirements concerning FAMs while maintaining its relationship with the 26th largest travel company in the country.

If you take a look at Carnival, they just announced they’ll be dropping their fuel surcharges moving forward, and provided a HUGE jump in Net Income for its 3rd Quarter results.

Hmmmmmmm, interesting.

I’m well aware of all the personal views and opinions that are circulating out there on the Internet about YTB and Network Marketing in general. Fortunately for the vast majority of the suppliers and vendors out there it’s not personal.

Its business.

For the overzealous and obsessed agents out there that read this blog on a regular basis, you may want to take note of how obnoxious YOU appear to the suppliers and vendors you’re attempting to recruit to your side. Based on how few have actually pulled the trigger and terminated their relationship with YTB and other travel MLM’s it appears that your concerns and misgivings about YOUR industry are falling of deaf ears.

While I’m sure they take the time to listen to you, and provide the lip service you’re looking for, behind closed doors they only care about their bottom line.

Don’t they?

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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What Do Critics REALLY Know?

Tuesday, April 1st, 2008
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Well, I’ve finally pulled it off. I’ve just written and released my first book entitled “What the Critics Know about YTB“. This is a “tell all” book on how to handle the Critics, Skeptics, Cynics, and Naysayers out there who have nothing better to do with their time than throw a bunch of mud up on the wall to see what sticks.

I came up with the concept and “how to guide” very early on Sunday morning while reading, and when the inspiration struck, I knew I had to share this with everyone I could in YTB. You’ll find it in today’s monthly newsletter, along with some other news from the last month, travel training information, and other key events coming up. If you’re in YTB, and want to be kept up to date, please feel free to subscribe, I’d love to have you on the list.

I asked Tim & Georgia Dominey, two close friends and mentors who also happen to be Level 2 Directors with the company to write the “Foreword” for my new book and I’m making a copy available to you for today for FREE! I encourage you to take the time to read this book concerning what to do and what to say to those who are slinging mud. Many have found my message direct, to the point, and dead on concerning many of the issues and negativity being thrown YTB’s way with this step by step guide on how to handle the critics.

The timing couldn’t be more perfect today, as YTB filed its 2007 Annual Report with the SEC yesterday with a hefty $3.2 Million PROFIT for the year. Revenues increased a total of 177% over 2006 numbers. Other notable increases were Marketing Commission of $80.5 Million up 169% and Travel Commission paid to our RTA’s reached $13.4 Million, an increase of 174%.

It should be noted that while only commissions are paid to our RTAs’ booking of travel services are reflected as a component of our revenues in our financial statements, YTB also keep track of the aggregate “retail value of all travel services” that are booked by our RTAs (which directly impacts our commission revenues). The value of such travel services increased 83.7% in 2007 to over $414,000,000, from approximately $225,000,000 in 2006. (Placing bets currently on how long this $414 Million will be spun into “fees”. Hummmmmmm)

This also marks three straight profitable quarterly reports and 2007 marks the first full year of profitability! Whoo Hooo!

In anticipation of our positive Annual Report our stock is also up considerably yesterday afternoon with 1.19 Million shares being traded after critics, cynics and naysayers had left us for dead.

I put this quote just below my dedication in my new book which I just love.

“Reports of my death have been greatly exaggerated”
~ Samuel Langhorn Clemens, a.k.a. Mark Twain, May, 1897 in a note to the New York Journal.

Speaking of the stock we are now current with our periodic reports under the Exchange Act; so we intend to have our common stock quoted on the OTC-BB once again and to thereafter apply for listing on a national securities exchange. AMEX would require a price of no less than $5 per share from my understanding.

And if all this STILL wasn’t enough for ya’ll, it appears that Mr. Kim Sorenson is firing back a couple shots at IATA through YTB’s legal department.

In a Travel Weekly report YTB has asked the commissioner for the U.S., James Johnstone, for clear permission to continue using its numeric code number, which was assigned by ARC, with the understanding that YTB agrees not to represent itself as an IATA agency. Kim Sorensen was also quoted that making the code available to contractors was “the same as what any host agency has done.” By implication, he raised the question: Why was YTB terminated when others were not?

In documents filed with the commissioner, YTB offered its answer. It accused IATA of enforcing its standards belatedly “as a pretense to quash competitive activity.” Please note the article next to YTB fight against IATA as the travel agency commissioner in Canada declined to uphold BNW’s termination there, while IATA said it “respectfully disagrees” with parts of the commissioner’s decision. However, IATA said the decision “makes crystal-clear that no person or entity has the right to display the IATA numeric code or IATA’s trademarks and service marks on in-house ID-cards or other credentials.”

Sound familiar?

You Bet!

Do you think you might be able to either sell some Travel or maybe put someone in the business based on all this good news?

Me too! Let’s “Get ‘er done!”

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










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The Answer To Your Question…

Friday, March 10th, 2006
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Fact: If you are not into free enterprise, you ARE working for someone who is.

I’ve noticed something interesting in the past few months, quite by accident. I wrote an entry about my one year anniversary with YTB Travel and Cruises back in January. In that entry, I mentioned how some people wonder if what I do is a “scam” or “pyramid”. What is interesting about that is more people find me because of that entry than any other entry I have written. They find me because they do a Google, Yahoo, or MSN search looking for “YTB Scam” or “YTB Pyramid” and up pops this entry, often on the first page! It made me begin to think, these are the same people who get up and go to work every day working for someone else, being tied down to someone else’s schedule, trading hours for wages, and I’m considered the scam!

It’s not the Pyramid they are afraid of. It’s one of the strongest structures known to man, look at the Egyptian Pyramids. It’s the form of your family tree, the form of Government, and the form of every business model out there, no matter what type of business it is. But somehow, people find it more comforting, more socially acceptable, to start at the bottom of a pyramid and work their way UP, rather than starting at the top and building something beneath them. Are they not worthy of being a leader?

Some just want the “guaranteed income” that is associated with working for someone else. Your income is not dependent on you, but your employer. Just like the 15,000 employees of Ford who worked in the Hapeville Plant until they shut the plant down a few months ago, or part of BellSouth, who just got bought by AT&T this week, and will be moving the headquarters to Texas. Maybe you were fortunate enough to work for a company like Enron. Couldn’t happen to you? That’s what they said too. You’re grateful for the 2% raise each year, even though the cost of inflation increases at triple the rate. (We won’t even get into gas prices this last year!) You have your 9 or 10 paid holidays a year and a few sick days you can take, along with a week or two worth of vacation time, and you’re satisfied. Besides, you may be reading this while you’re on the clock and still getting paid by your employer to do so.

You do have one guarantee in your current job…you will NEVER make more money that your boss, let alone the President or CEO or your company.

Countless people are running successful businesses, making absolute fortunes working from home, utilizing the internet. This is the age of hybrid businesses with brilliant marketing techniques and most people don’t even know that these opportunities even exist or how to get started. Worse, these opportunities are simply dismissed as scams because we have been brainwashed that you go to school, get an education, and then GET A J.O.B. to climb the corporate ladder. It’s drilled into our heads that anything that we have to pay money into, in order to get paid, is a scam. My momma told me “Never, ever, ever pay someone money, with the promise of making it rich.”

Let’s look at a current business model of what your current employer could have done in order to recruit you into his or her business.

Franchise or start up fees of $100,000 to $500,000.

Waiting four-years until your business clears a profit.

Overhead, hassle, of hiring staff or an expensive office.

Working 60-80 hours a week or being a slave to their business.

Yet, when you look at this model, you’re not thinking scam or pyramid. (Maybe, how in the world does someone come up with 100 G’s?) But if someone asks you for a one time set up fee for this franchise of $400 and $50 a month, everyone scrambles to the internet to see if it’s a scam. Maybe you’ve been “burned” one too many times, or, maybe it just sounds “too good to be true”.

I didn’t find this business and make a gazillion dollars my first year, but I will tell you this. The money I saved just on our taxes alone last year because of owning my own Home Based Business, more that quadrupled the amount of money I spent to start and maintain this business. This includes all the training I took and the odds and ends expenses of promotional materials, business cards, internet access, and cell phone usage. I made all that money back and then some, my first year. My company and what I do with YTB is approved by the IRS. The amount of money that I did make in my spare time gave me a couple of nice new things and enabled me to spend more time with my family when I wanted. It made me think about what I could do with this if I worked it like a Part Time job. Devoting just 20 hours a week, talking to people to either book their next vacation, or show them how they can have their own business.

Yes, it helps if you open you mouth and actually talk to people. That may terrify you. You’re not talking about some $40 bottle of juice that they need to drink because you have thousands of dollars worth of boxes stocked up in your garage. Take a look at my inventory at BandBVacations.com. Who does not want something like this?

I’ve got a question for you, and I’d like you to answer this honestly. Would you like to take a vacation? I nor anyone I know has ever gotten a “No” to that question! What in the world are you afraid of?

Is YTB a scam? You’ve got to be kidding me. It’s a legitimate business model that has changed lives, including mine. I love the fact that I found a business that doesn’t require a lot of money to start, and is and easy product to talk about. I’ve been telling people for years that “A cruise is the best vacation money can buy.” But now when I tell someone that, I get paid a commission by helping them take that cruise or by simply pointing them to me web site to book it by themselves. If they book it with Barry Dillar, who spent $53 Billion to start Expedia, he sends them a confirmation.

Whether or not you choose to believe anything I say is entirely up to you. I’m not into convincing people that they need this business. I also understand you may have some questions. I’ll give you honest, no hype answers. It not about what’s in it for me, it’s about what’s in it for you. You have my contact information below and I do that for a reason. Even if someone else has introduced you to this awesome business, I don’t care. I want to help you.

That’s the YTB way.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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