Posts Tagged ‘Bob Van Patten’

YTB Appoints Director of Corporate Affairs

Friday, August 14th, 2009
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The week before the Convention Scott Tomer joined our team on a conference call. I remember Scott telling the group that he couldn’t put his finger on the exact moment or particular event that shifted the momentum back to YTB. He (like me) could sense a change, a shift in direction after all the baseless attacks and bantering going on concerning our company. Back in April, YTB announced Robert Van Patten as their new Co-CEO. Mr. Van Patten brought 25 years of senior management experience to the company and had been charged to oversee many of the administrative, accounting and corporate governance issues of the company.

Few people realize that YTB and Mr. Van Patten agreed to terms the very day word came of the tentative settlement of the civil lawsuit filed in California. As I thought about today’s topic I remembered both the e-mail that came in about the tentative settlement, and the conference call that followed with news of both the pending settlement and Mr. Van Patten’s appointment as Co-CEO.

golferOne of Van Pattens first orders of business was an internal audit and review of YTB International. We’ve seen many changes in the company since Van Pattens arrival. If you looked at the Q2 financials that were released a week ago, you’ll see Roberts fingerprints all through that document with cutbacks, cost cutting, even the disposal of nonperforming subsidiaries. (A traditional Brick and Mortar model.)

I can also assure you that Van Patten had a hand in the newly appointed Board Members who add a tremendous amount of business savvy to our Board of Directors. Our new Board was introduced to everyone at the Convention and I had an opportunity to catch up with Robert and our CFO John Clagg after Friday afternoons general session to thank him for all the hard work and difficult choices he’s made to ensure that YTB comes out the other side of the economic slump. When you combine the economy with the bizarre accusations and constant obsession of our critics on the internet, that’s not an easy task.

Day before yesterday, I got word from Mr. Van Patten regarding the company appointment of Damian Jones as Director of Corporate Affairs. Damian starts his new roll today at the home office, however, he’s no stranger to the company. I met Damian back in February and learned that he was instrumental in the development of YTB Golf and the creation of this viable niche site for our Travel Store Owners who love the game. Damian spent several years with Perry Golf, a premier golf destination travel company we offer on the site. Damian was also instrumental in the introduction of Proam Golf for golf equipment, and Worldwide Golf Vacations for golf resorts and spas now offered on our site. His background also includes management of construction projects as well as business development and legal affairs. (He’s a graduate of Louisiana State University with a degree in architecture and he received his law degree from Tulane University.)

According to Robert Van Patten:

In the role of Director of Corporate Affairs, Damian will first develop a new Company Business Plan, incorporating the franchise concept the Company is moving towards.  Also, he will work with staff to develop a communication protocol so that all home office personnel are aware of new and changing programs that take place in the field.

Both of these issues were the top two concerns of key management personnel during the internal audit review that took place earlier this year. After these assignments are well underway and/or completed, Damian will assist me in managing the legal issues of the Company, including the registration of the franchise model that will be rolled out in all states at the start of 2010.

I wrote back in April about the Master Mind Group that was highlighted in the classic book “Think and Grow Rich”. The idea of the Master Mind is to tap into the expertise of others in order to help the overall good of the group. (Or in this case company.)

Since the implementation of the 2020 Vision Group that was formed from the idea in the book, the Master Mind concept been one of the most significant changes in the history of YTB. Damian’s appointment as Director of Corporate Affairs is yet another example of YTB’s commitment to put the ball in the hands of play makers who can effect change and make things happen. He not only brings experience and knowledge to the role, but a passion I’ve witnessed personally. In my opinion, (among others I’ve talked to over the last few days) this is a perfect fit.

Please welcome Damian to our staff and wish him much success in this new opportunity with YTB International.

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Doug & Ronda Bauknight
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YTB Posts Q1 Financial Data

Tuesday, May 12th, 2009
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We’ve been getting a bunch of financial data over the last few weeks. When you look at the first quarter results you find alarming losses from many companies. Just in the travel industry alone, you find a loss of $9 million in Q1 for Dollar Thrifty, Wynn Resorts reports a Q1 loss of $33.8 million, Marriott loses $23 million in Q1, Royal Caribbean loses $36 million in Q1, Delta loses $794 million in Q1 along with United losing $382 million, and Orbitz realizes a $336 million loss.

Revenue has also dropped significantly in the industry. Hawaii’s Q1 hotel occupancy sinks to 69%, Starwood’s Q1 profit plummets 81%, and Disney’s Q1 operating income down 24% for parks and resorts. Let’s not forget about Mexico and what it’s gone through the last few weeks. Anyone want to take a stab at what the swine flu has done to the economy there thus far?

investigateAnd what do you imagine critics will be talking about? YTB of course!

YTB’s Q1 Financials (YTBLA.OB) were posted last evening with a sharp decline in revenue, along with a $1.9 million loss. Not great by any means. When you look at the majority of companies in our market posting huge losses, it doesn’t come as a big surprise. Couple that with Q1 losses each of the last 3 years and you’re looking at a quarter that is certainly difficult for YTB in regards to it’s bottom line.

With revenue down considerably due to a number of factors, the filing focuses on the economy for this reason. It doesn’t accurately credit the less than favorable suits that have been levied against the company. While the California AG nor any of YTB’s critics will look at the legal letter of the law concerning pyramid schemes, the tentative settlement being finalized at this time will shed plenty of light on that subject. (More on that a little later in this article, and considerably more when the settlement is made public.) Combine that with very heavy recruiting and pillaging of our sales force from other companies feeding on the fears of the litigation the company is defending, and former members of our company who have changed companies. As a result, YTB’s active members have been cut just short of half of what it was a year ago.

Yeah…yeah…”What do they know that I don’t”.

If you want to look at the numbers and let that be the be all and end all for you, you are welcome to it. It makes little difference to me these days what a few obsessed zealots want to pitch to the public right now. While they choose to ignore how far out of bounds they are, the truth will surface in due time. The rumors, lies, and myths about this pyramid idea will be brought to light for everyone else to see. Talk is cheap, and I like to look at how the company is walking in response the the challenges it’s facing.

What many of you are here for are the facts and findings that you won’t find anywhere else. The statements in the filing that everyone wants to hide because if found, could change the momentum of the mud slide the company is currently experiencing. These are very difficult times for any company in business right now. Only those who respond correctly to the current financial climate are going to make it through these difficult economic times. We’ve already seen a number of agencies such as Joystar and Cruise Value Center bite the dust. Suppliers like Happy Vacations have closed their doors as well.

Clearly, the problem here is a flawed business model right?

I think not.

YTB is a vastly different company than it was a year ago. If it refused to respond to the challenges brought up against them (as some would have you believe) we might be looking at a deficit twice as large instead cutting our quarterly loss in half over what it was a year ago. ($3.5 million Q1 2008) Combine the deficit with considerably less revenue and the company has cut it’s spending considerably in a number of areas. The company clearly gets the fact that it can’t spend the way it has in the past. A huge expense that has been a part of Q1 for years was Coach’s Birthday Bash. Typically this Leadership Event is announced during the National Convention each year, costing the company millions for these trips. For the 18,000 plus who made it to Convention in 2008, the absence of any January trip hosted by the company was certainly missed. Red Carpet Days at the companies expense have slowed to once per month. We have also not seen any news about a grand presentation like we did last year at this time for Convention.

Because YTB is watching it’s spending, cash reserves have tripled over the last 3 quarters from $600K ending Q3 to $1.8 million Q1. Part of this was pinned to the sale of the Corporate Jet and some land that was sold. We’ve come to find that the the 9.9 acres that was sold is now being foreclosed on due to payment not being received by the buyer. Since the land (an out parcel of the 56 total acres YTB currently owns) never produced any revenue for the company, the additional funds realized between December 31 and March 31 came from controlling expenses not selling of assets.

In another myth gone south, how does a company spend $8 million on a foam statue when the financial data provided documents less than half that paid to Beryl Martin for all of 2008? Remember they did most of the printing for YTB as well. I guess we need to put the word ‘estimated’ back into the news report that made the quote over a year ago.

Critics like to call the company “Coach and Scotties personal piggy bank”. Based on what “Coach and Scottie” have done in recent months, I wonder why that myth persists. A number of measures have been put in place to look at cost structure to improve the overall profitability of the Company. Bob Van Patten was brought in early April to do just that. Bob’s job is to cut spending, while Coach and Scott’s job is to produce revenue. YTB also put in place an Audit Committee as a measure of checks and balances for any expense in excess of $50K to require Board approval. Critics will probably point out that the Board is considerably smaller with the departure of both Clay Winfield and Tim Kaiser, but will likely ignore Bob Van Pattens role in leveling the playing field when it comes to any piggy bank that Coach and Scott may be dipping into.

We’ve also gained little better picture of the pending litigation that has been brought against the company.

On August 4, 2008, a day before YTB’s National Convention, a civil action was filed against against YTB and it’s Executives by the California Attorney General. Among the 17 complaints it claims that YTB is a gigantic pyramid scheme. The complaint was filed after 18 months of dialogue, initiated by the Company with the Attorney General to discuss the implementation of a new California travel laws that went into effect in January of 2007. (Anybody remember why YTB now has minimum booking requirements to apply for CLIA?) The penalties consist of at least $15.0 million, and restitution of at least $10.0 million totaling $25 million dollars. The largest claim filed in California history. On April 6, 2009, the Company reached a tentative settlement agreement with the State of California and papers stating this were filed by James Toma with the courts on April 8th in Los Angeles. The tentative settlement agreement is currently awaiting execution by both parties in addition to final court approval.

There have been rumors that a deal is final, but we will await final word from either YTB, the California AG, or both before any further word is mentioned here.

I’m simply glad that someone was finally able to educate the California AG that no one pays a single dime to YTB for the opportunity to recruit others into the business. Nor does anyone earn a single dime without a product being attached to it. (AKA: a booking engine.) I know all about the myths and the perceptions surrounding YTB and pyramid schemes. Here, we deal in facts. I’ve been with YTB for 4 years, and it’s never cost me a red cent for the opportunity to recruit others. Hard for anyone to lose money when no money is required. Thus we have a tentative settlement instead of dragging this into the courts in September to find out what I already know to be true.

In addition, on February 9, 2009, the Company filed motions to dismiss the consolidated complaint (formerly two that were filed) and these motions are now pending before the Court. The motions to dismiss were fully briefed and the Court has set a hearing for June 1, 2009.  YTB believes the Company has meritorious defenses and intends to vigorously defend these cases. With the settlement pending in California, and from what I know to be true about pyramid laws and the proper structure of YTB, I like the odds of this being dismissed.

That’s not to say that it will be dismissed…I just like the odds.

I realize it’s difficult to read the crap out there on the internet with all the doom and gloom. The predictions of YTB filing for bankruptcy, or even better, Coach, Scott and Kim preparing to fly off with all your hard earned money. I’ve been reading it for years, and still holding my breath for that shoe to drop. Because none of it has ever come to fruition I take it with a grain of salt and chalk it up to wishful thinking.

Once the California situation is behind us, and YTB pays the fine due the state, the legal costs due them for filing the complaint, and what ever restitution they come up with for the “victims” they claim their trying to protect, we can get back to building our business. At this point it’s clear that the California Attorney Generals plan of shutting YTB down completely isn’t going to happen. If you never figured it out on your own, or if nobody told you, California never had that type of authority to begin with. (Small detail or fact that critics never considered.) While Illinois is still a little more uncertain in which way that will go, we will have some finalization to that ordeal in less than a month.

For those that have hung around to see what will actually come of this fiasco, we are about to find out.

Challenges like we’ve seen can either make or break a company. YTB’s been skating along for a number of years without facing much adversity. If you actually look at what it’s been able to do, instead of ignoring it, it looks to me like YTB is planning on sticking around for some time to come.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
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Phone: 678.458.5812
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Specialized Knowledge

Wednesday, April 15th, 2009
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I was reading Think and Grow Rich (again) and in one of the chapters it talks about a Chicago newspaper that printed in their paper that the brilliant Henry Ford was an “ignorant pacifist.” Ford brought a suit against the paper for libeling him. While in court they put Ford on the stand an proceeded to ask some really ridiculous questions. Ford who finally grew tired of the questioning said, “Why would I clutter my mind with such nonsense when all I have to do is push a button and I can summon to my aid men who can answer any question?” Every person in the courtroom realized what Ford had done with that response. It didn’t come from an ignorant man, but of a man of education. Through the assistance of his Master Mind Group Henry Ford had at his command all the specialized knowledge he needed to enable him to become one of the wealthiest men in America.

key4bScott Tomer has been the keystone of YTB for quite some time. I’ve watched in amazement as he’s grown, especially in the last several months. The type of pressure and obstacles that have been laid down before him would break many. The strength and calmness I’ve seen and heard in him has been a real lesson in leadership.

I’ve seen people ridicule and scorn Scott for his comments of having only 2 hours of college education. (It was a Monday from what I’ve been told, and the Steelers were playing so it could have been three or for hours if it weren’t for Monday Night Football.) People often question what type of qualifications Scott has to be CEO of his own company, and point to his lack of education to dismiss his title. By Scott’s own admission, being a CEO of a public company has it’s challenges. Many “T’s” need to be crossed, and “I’s” need to be to dotted during daily operations, and being in the public eye, many sit on the sidelines to criticize any decision that’s made. (Easy being a “Monday Morning Quarterback” isn’t it?)

As I’ve watched this company grow I’ve seen many specialists who’ve been hired by the company to help Scott, his father Coach (J. Lloyd Tomer) and Kim Sorensen. Andy Cauthen was one of the first I can remember, and has made a tremendous impact to our company as COO and President. His attention to detail and energy keeps everyone on their toes. Both Gregg Fritsch and David Lash came on board 18 months ago with an expansive background in travel and have been key in the Convergentware upgrade the company is currently experiencing. James Tackett came to YTB with over 20 years of experience producing quality marketing materials for Direct Sales companies that list from A to Z.

If the company isn’t hiring outright, they are outsourcing with industry leaders like Marc Manicini with YTB’s E-Campus training, or bring in supplier specialists with companies like Carnival and Princess to conduct sales events, or form partnerships with MailPound to help promote our product offering.

YTB International’s (YTBLA) most recent addition was publicly announced last evening with a new Co-CEO, Robert Van Patten who came to YTB with 25 years of senior management experience. Robert will oversee many of the administrative, accounting and corporate governance of the company to free Scott up to do what he does best, build. Another piece of the Master Mind Group has been put in place to take YTB to the next level.

There shouldn’t be any mistake that Coach and Scott are Reps at heart. While I realize this makes some cringe, and others even angry because they fear the word “recruiter”, I have my doubts if either Scott or Coach have any concerns on how others perceive the word or the profession. The appointment of Robert Van Patten will not only free Scott up to do what he does best, but put the reigns in the hands of someone who has the experience and temperament to deal the day to day issues of running a publicly traded company.

That’s what good leaders and companies do. They find key poeple and put them in roles that enhance the entire organization. Nobody can be an expert in everything, and those that recognize and accept that someone else could be better suited for certain roles is a great sign of leadership. By bringing in and allowing others to capitalize on their strengths and expertise benefits everyone involved.

There are those who believe that if you want something done right, do it yourself, which is nothing more than ego getting in the way. If you can let go enough to allow others to work in their element, you end up working more in yours, and ultimately end up getting more done. If a company truly wants to grow and expand, core people are needed in the right place to handle the details that suit them best.

Robert Van Patten has been put in place for his specalized knowledge to aid in his area of experitice and contribute to the building and growth of YTB.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

Book Your Travel & Vacations With


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