Archive for the ‘YTB Travel’ Category

The Naughty List…

Friday, December 26th, 2008
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I happen to be out of town, (without internet access!) but enjoying the Holiday with family none the less. I decided to schedule something for today before news became old news next week. First and foremost however, I hope everyone had a wonderful Christmas, and although at the time of this writing, presents are still wrapped under the tree, by the time this is posted and you are reading, I’ll be enjoying gifts my kids had made for me, and of course finding what Santa brought.

agent-gossipThat being said, don’t think for a second that there isn’t something to talk about over this extended Holiday weekend.

Are you kidding me? This Industry?

While the jury may be out if some made Santa’s “Naughty” or “Nice” list, after what I’ve been reading the last several months, it’s time to bring this “Naughty” Agency to the forefront after a year long hiatus.

Back in October 2007 this blog gained considerable notoriety after tackling the issue head on concerning Royal Caribbean who terminated its relationship with no more than four Agencies. Two of those agencies came to light very quickly and the industry outrage on the internet concerning “Card Mills” came to a head.

Although it’s been documented that Royal Caribbean did in fact terminate four Agencies, Lisa Bauer, VP of Sales with Royal Caribbean at the time, skirted the direct questions asked by Travel Weekly concerning just who these Agencies were. To this day, there has been nothing to verify, although there has been plenty of speculation, any more than two Agencies. That being of course YTB and the other being Joystar.

Other than YTB, I can’t think of another Agency that has been the target of more controversy than Joystar. If you look at the founders history, you’ll get a better understanding to just why, and I did document his exploits with the first Travel MLM (TravelMax) back in the mid 1990’s. It looks as if both Bill Alverson’s and Joystar’s issues have not subsided, but in fact increased a year later.

While you found nothing concerning any new issues on this blog, there has been plenty to write about concerning Joystar a year after being terminated by Royal Caribbean. In addition, no less than three headline news stories broke back in October of 2008 concerning the Host Agency. One, October 9th, reported that Joystar failed to pay commissions owed to its independent contractors along with laying off 14% of its staff. Later in the month, on October 23rd, it was reported the CLIA revoked Joystar’s Membership for not renewing its Seller Of Travel License with California. (Although it appears that SOT’s have been made current as well as its association with CLIA.) The very next day, October 24th, it was reported that InterContinental Hotels Group filed a federal lawsuit against Joystar for claiming more than $163,000 in improper commissions.

And some think YTB has problems?

Actually, that’s what a small group would like you to believe as they obsess over anything they can drum up to cast fear and doubt because they’re convinced the YTB “model” is flawed…doomed to collapse. (Yet the “model” started to take shape over a century ago, and still standing tall.) Part of drumming up anything these poor folks can think of is this notion that after more than a year of inactivity, suppliers will again take up the cause of these Agents and Associations and start terminating relationships with Agencies critics simply don’t agree with moving into 2009.

One of the favorite ploys of critics is not implicating YTB directly, but word posts and threads in a way that gives them an out if egg is then thrown back in their face. Naughty for sure after reading comments, as there appears to be no question just who they hope the Agency is. Just one of the dozens of posts I sent to Santa this year for the “Naughty List”. As they wait to see if the rumor is true with gleeful anticipation, Santa more than likely coaled the entire lot of them for lack of good cheer.

I never like this type of speculation and rumor. It’s far too easy for hearsay like this to come back and bite you when documentation squashes the rumor you’re attempting to spread. Especially when you find out that the rumor started in an attempt to point the finger at one host, was initially about an entirely different host.

It appears the glass slipper that some are attempting to slip on YTB belongs to Joystar.

Agents are using the Joystar community board to voice their complaints. One posting dated Dec. 17 claimed Carnival Cruise Lines was prepared to cease doing business with Joystar if the agency did not make good to agents. When queried about the posting, Carnival declined to comment.

To be fair, there is nothing to substantiate ANY rumor that Carnival or any other supplier for that matter will be terminating anyone. Instead, I would look at the last year and ask just how many suppliers terminated its relationship with any Agency in 2008.

Of course that answer is Zip…Zilch…Nada…not one.

Yet there are some who still want to hang onto this small glimmer of hope that suppliers might come around. If the rumor is true about Carnival terminating its relationship with Joystar, can you blame them? (That would be “No”.) It’s been documented that Carnival believes these Agents, no matter what host they’re associated with are the life blood of their sales force.

But how much would you want to wager, that if Carnival does terminate Joystar because its failed to pay the commissions owed its Agents, the speculation will be that YTB is next in line? It’s what some will do I’m sure in order to restore this whole fiasco about suppliers “getting it” to surface yet one more time. I know that sounds irrational, but you have to understand the anger and resentment that creates such illogical thinking. Just accept that this is another small thread critics reach for in their attempt to pin someone else’s misfortune to YTB.

With the news out Tuesday about Joystar being down to just 5 employees and the thousands of dollars in commissions owed its Agents, I have to wonder if Peter Stilphen, (a pompous and overzealous Joystar critic who’s been plastering both Bill Alverson and Joystar for years) will be having a Merry Christmas this year?

I don’t know if there will be anyone really posting about this over the Holiday’s or into next week for that matter. I guess I’ll have to check and update you when I get back first of next week.

In the meantime, I’d like to enjoy my time with family and finalize some goals I have moving into 2009 while I have some time away from the internet and all it’s trappings.

It will be interesting to see what 2009 will bring, and while there are some who claim to know what’s going to happen, take some time to do what a couple of my favorite mentors have taught me over the years.

“Don’t believe a word you hear, unless you can verify it on your own to be true.”

Which I suppose is one of the reasons why people like this blog so much. Instead of spreading rumors and hearsay about what they’ve heard about or read about somewhere else, without a single shred of documentation to back it up, they come here for documentation and truth.

That’s why I’m on Santa’s “Nice List”.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
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Phone: 678.458.5812

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Review of “Preview 2009″

Monday, December 22nd, 2008
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popcornI wanted to post something on Friday concerning Travel Weekly’s Preview 2009 and one presentation in particular. Before I did however, I wanted to make sure that what I thought I heard and my notes from the presentation were in fact accurate. So I decided to hold off until I could listen in again with the On Demand feature which is available for the next 90 days.

It shouldn’t be that big of a guess that the one presentation I was interested in was Thursday’s “What Proves You are a Travel Pro”. Questions were asked by agent groups looking for answers from association heads about - you guessed it, “credentials” as they explored just who should be recognized as a travel agent, and who shouldn’t be.

The presentation was kicked off with a brief presentation by Bob Sharak from CLIA, Kelly Chiusano from OSSN, Scott Koepf from NACTA, and Bert Rivero from IATA as they clarified their roles in the industry.

After the overview presentations, the Q&A started with Kim Sorensen who asked the first question to the panel. The question can be summarized in two parts:

With the industry in “a perfect storm” with agents and agencies closing down, what are these associations doing to not only attract but train new blood that enters the industry? Secondly, what type of training, qualifications and documentation should an agency provide for the new blood in order to guide them to obtaining the roll as “Travel Professional”?

We’ve documented here before, fairly recently as a matter of fact, that the industry as it stands is struggling. I’ve written about Liberty Travel closing a number of its locations, and Cruise Value Center closing overnight without warning. Those that are left have Liberty Travel closing a number of its locations, and Cruise Value Center closing overnight without warning. Those that are left have resorted to embezzlement, and defrauding airlines to make ends meet. Even the current leader in the Travel Industry is looking for a $3.5 Billion bailout.

Based on what we’ve seen in recent weeks, any illusion that the traditional industry is doing well, is just that; an illusion.

There’s no question in my mind that the industry is in dire need of attracting not only new blood but new ideas into this industry. To be fair, it’s not that the industry hasn’t changed, although it appears to be with a considerable amount of resistance. The industry does eventually adapt. (As I suspect it will with MLM’s.) Scott Koepf did a great job in summarizing all the changes with the age of internet bookings, cruise only agents, and home based agents who were at first frowned upon and met with resistance. Today, these entities are not only accepted, but respected.

The face of the industry has also changed from being viewed as an “Agency” to that of an “Agent”. I’m often asked by Traditional Agents how I maintain any type of bookings with all the negativity critics produce about YTB. The answer is simple; the relationship is with me, not YTB. When clients look to make a booking, they look at me, not my host agency. Pricing, service, and professionalism are a direct reflection on me, not my agency. You might want to read Chris Andersons, “The Long Tail” for better clarification on how our entire capital structure is changing in this way. Another reason why I believe YTB and Network Marketing is on the right track.

Even with this shift in capitalism, Agents and Associations look to be more concerned with complaining and how companies like YTB make them look. More importantly as we’ve heard time and time again, is their illusion that we only get involved to take advantage of industry without giving back in the form of travel sales. The solution for them of course doesn’t rest on their shoulders, but on the suppliers themselves. It’s suppliers who ultimately decide just who they want to do business to produce income and gain market share.

Especially with the current economic conditions.

So how do these Associations help the new person who wants to get involved in the industry?

Bert Rivero (IATA) wouldn’t take any responsibility to ensure agents are trained properly. IATA is designed for those who have already acquired not only the knowledge, but skill set to sell a minimum amount of travel in a calendar year. IATA seems to be more interested in educating suppliers on how much money they’re loosing because of “card mills”.

Bert may need to take a lesson from Gerry Cahill with Carnival, who produced a very sound solution that was brought to light almost a year ago to curb this perceived problem of “card mills” taking advantage of FAM’s without giving back to the supplier. Of course, the relationship between YTB and Carnival has flourished, even with the new requirements, which doesn’t match IATA or the Travel Industry agenda.

Kelly Chiusano was much the same, in that OSSN really doesn’t have a current structure in place to guide, train or educate the new person who enters the industry. It’s up to the host to provide this type of training and education. She did mention that the larger host agencies did have training and education in place to help bring them into the fold and help them become a professional.

It wasn’t until we heard from Scott Koepf from NACTA who I think was the first to really understand the question in its entirety, and does provide both training and continuing education for those of us who aspire to become professionals in the industry. It looks as if YTB may be on the right track now that it has an entry level with Affiliates, Referring Travel Agent, and Travel Agent program in place. Each of the YTB levels produce a better understanding, better commission splits, and enhanced privileges within the industry.

CLIA, was by far the best equipped to answer this question, and Bob Sharak did an exceptional job of explaining how their association works hand in hand with host agencies and individuals to educate and train both the new recruit, but the seasoned professional in the industry. Not only does CLIA provide various training experiences, from on line to more intimate classroom training. CLIA provides various levels of qualifications starting with a brand new Associate Cruise Degree (ACD) along with various Cruise Counselor levels which stars with Accredited (ACC), to Master, (MCC) and even Elite (ECC) levels.

Like Carnival back in January, CLIA has come up with its own solution to the Agent ID cards with new requirements that include training and minimum booking requirements in order to obtain the privilege of carrying their credentials.

Instead of complimenting and giving CLIA credit for these new requirements, critics (as they always do) tend to twist and create problems within a solution, and are now obsessing over a loophole they claim to have found. Instead of highlighting the loophole from our critics, I would instead suggest that you chime into YTB who will be providing an overview of these new requirements with CLIA on tonight’s “Getting Started Call” with Jeannie Sharpless. This way you’ll be guided with an overview of how to qualify the right way. (If you miss the call, you can find it archived in your back office.)

By following the guidance of both CLIA and YTB, who knows, you too could qualify for that elusive roll as a “Travel Pro”.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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Travel Weekly Looks Ahead to 2009

Wednesday, December 17th, 2008
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Travel Weekly is certainly taking advantage of the popularity of it’s new online format with it’s second Virtual Summit slated for today and tomorrow. You know how much I love these types of events and enjoyed participating in the first annual Leisure Summit back in October. The current summit is the second of three scheduled in less than 6 months, and it appears that Travel Weekly may be on to something here.

The conference runs from 11 a.m. to 6 p.m. and attendance is free, and has all the trappings for being yet another blockbuster event. It’s riddled with mystery as industry experts look into their crystal ball and tell us what to expect in 2009. Preview 2009 also features educational seminars and keynote speakers with a superb agenda embracing valuable industry topics. Of course, not to forget the chance to mingle with travel agents and travel industry leaders and get a sneak peak of their products for 2009.

Both days will feature hosted chats with Travel Weekly’s award winning editorial team and access to visit pavilions from the industries leading suppliers. Educational Presentations will include.

  • The 2009 Travel Consumer in the 2009 World Economy
  • A Crystal Ball Session: Industry CEO’s Predict 2009 Trends. Featuring Travel Weekly Editor-in-Chief, Arnie Weissmann; Mike Batt, Travel Leaders; Steve Tracas, Vacation.com; Doug Bower, AAA National; and Lynne Biggar, American Express.
  • How will Luxury Be Defined in 2009?
    Featuring Kristi Jones, Virtuoso; Jack Mannix, Ensemble; and Ignacio Maza, Signature Travel.
  • Keynote: Peter Greenberg: Travel Talk on TODAY For 2009
  • A Crystal Ball Session: The Cruise Market of 2009
    Featuring Brad Tolkin, Cruise One, Cruises Only and Cruise 411; Charlie Funk, Just Cruisin’ Plus and a Vacation.com agency; Roger Block, Cruise Holidays and Travel Leaders; and Jeff Anderson, America’s Vacation Center.

There is one other element that will once again prove this to be a widely viewed event.

Controversy.

Much about 2009 is uncertain, but one thing unlikely to change is the controversy surrounding the ever-vexing question of just who is a travel professional. Travel Weekly has assembled the leadership of the organizations that hand out credentials — Bert Rivero of IATA; Bob Sharak of the Cruise Lines International Association; Kelly Chiusano of the Outside Sales Support Network; and Scott Koepf of the National Association of Career Travel Agents — and leaders of agency groups that have a vested interest in the issue of certification: Chris Russo of ASTA; Jan Miller of the Travel Institute; Andi McClure-Mysza of the Professional Association of Travel Hosts; and Kim Sorensen of YTB.

And now because of a name, a company, it appears that our traditional counterparts have have had just about enough concerning Travel Weekly not only asking Kim Sorensen and YTB to participate in this summit but the mere name of YTB should be banned from being mentioned in any Travel Industry publication. After the last summit in October and the “Meet The Press” style interview that was held, a number of articles surfaced condemning Travel Weekly for including YTB. One even went as far as compairing YTB to nothing more than a glorified AARP type program. In reality, the article was written to do nothing more than shame the publishers of Travel Weekly for providing the credibility to YTB who now has what it needs to succeed.

To look at this in a perspective that might state Travel Weekly is mentioning and including YTB because YTB IS successful would surely be considered blasphemy.

Instead, the attention, various emotions and frustration surrounding our company continues to escalate. The longer YTB continues to exists, the higher the emotions climb and the more heated the conversations and arguments get. Now, you have a document from the Attorney General that appears for the time being, to be backing you up. Yet here we are, 5 months after the initial filing, and the President of the MLM your attempting to run out of town is given a voice from “The National Newspaper of the Travel Industry”.

I’m sorry, but that’s got to be one of the most frustrating and awkward realizations staring you right in the face. A good reason for some to dig in their heals even further providing more resistance towards the one thing that if eliminated, would solve all your problems.

I’ve heard some won’t be attending the show simply because Kim Sorensen is associated with the program. In this difficult economic time, I’m not so sure that’s such a good idea, but it’s not my decision to make. Of course, I’m not emotionally attached or obsessed about a single issue, nor do I focus on problems. Solutions no matter where they come from are far more productive. I’ll take what I find useful, and use it. The rest can be left where it is without having to own any of it.

Seems unrealistic to some, I’m sure, but then again, most who feel that way have never even so much as tried. Much like the business model they are certain doesn’t belong in their industry.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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Don’t Look Now…

Friday, December 12th, 2008
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I’ve been told that the travel industry is just swimming along famously. No problems, no concerns, (other than those pesky MLM’s of course) and everything is just drifting along quite well. I was wondering what planet some of these Travel Agents live on. If you’d like to participate and only focus on one company, one issue, one glass of Kook-Aid you too might come to the conclusion that our MLM model is the ONLY model that has some of issues listed below.

Typically I see single posts or threads about MLM topics so folks can rant and rave about how horrid MLM is. Problem is, as I was reading through some of the trades this week, there were so many similar topics I’ve seen about MLM, it might take weeks to write single posts about each one separately. Don’t really want to spend the time or energy writing about problems, as I happen to be a solutions kind of guy.

dont-look-hereI know it’s a long shot for some, but wanted to see if we could take the blinders off to look outside of MLM and Travel and see what’s going on with the entire industry. Blinders can be great, but sometimes it’s a good idea to look around if nothing more for a status check to gauge how well, or how poor your single perspective might actually be.

Since I don’t want to boar readers, we’ll just give you the Readers Digest condensed version of each of the following topics, and as usual, you’ll find the third party links to actually documentation instead of trying to dig it up yourselves or just taking my word for it. (Remember, don’t believe a word you hear, unless you can verify it on your own to be true.)

First we have Frank Serio, a former owner and operator of Travel Concepts in Rhode Island who was sentenced in federal court to 15 months for wire fraud and defrauding airlines and Amtrak out of $571,000. According to Travel Weekly, he bought tickets at steep discounts and then obtained refunds based on full fares.

Serio had purchased tickets using other names and fictitious names and used phony voucher numbers or numbers reserved for airline/train employees and their relatives.  He also reported the sales through ARC and paid with a business or personal credit card.

Soon after each purchase, Serio requested full-price refunds through ARC, said the U.S. Attorney’s Office. In this way, he extracted $571,000 in refunds from American Airlines, British Airways, Continental, Delta, Royal Jordanian, United, US Airways and Amtrak.

The FBI investigated the case and ARC cooperated. Frank reports to prison on Jan. 5.

I’ve seen the word bankruptcy used all too often, for years in fact. Advantage Rent A Car has filed a voluntary petition with the U.S. Bankruptcy Court seeking Chapter 11 bankruptcy protection. 440 people nationwide received layoff notifications this past Monday. Advantage will explore alternatives during the company’s reorganization, including the possibility of a sale or merger.

In addition to seeking Chapter 11, Advantage has decided to consolidate its network of car-rental locations nationwide — keeping open only its most profitable store locations.

“The current economic environment has dramatically affected the travel industry,” said Jon Austin, a spokesman for Advantage. “We have been hit with a simultaneous drop in leisure travel, with greatly increased costs and frozen credit markets. These factors are affecting many industries and companies and we are not immune from these forces. These painful steps are a recognition of that reality.”

Advantage will employ only 460 people at the remaining locations and its corporate offices in San Antonio.

Some might consider Advantage a small player in the market, and simply can’t compete with some of the big boys in the market. Not necessarily the case, as news of Budget Rent A Car also announced they will be closing it’s contact center in Wichita Falls, Texas early first quarter 2009. (Some 1,400 jobs will be lost overall at Budget due to their cost cutting measures.)

Why one jet is raising a considerable amount of fuss, United has sold 15 Boeing 757s to East Shore Aircraft to raise $150 million in capital. They appear to agree that selling off some assets is a good way to to raise some much needed cash. United has raised more than $250 million of the $300 million by selling off assets in the fourth quarter of 2008.

I also realized that the ASTA is the be all and end all for some. I was shocked to find out that this association hasn’t cleared a profit since 2002. The ASTA took a loss of about $800,000 in 2007 and will take an additional hit of between $400,000 and $500,000 this year. It’s also reported that it’s spent some $2.5 million of it’s reserves to balance it’s budget in just two years time.

And while some can’t see paradigm shift going on in this industry right now…

Maloney said ASTA was “locked into the old World Travel Congress model” through 2005, at a time of “the collapse of the agency system” through disintermediation, and hence a declining pool of agencies from which to recruit members. This occurred, he said, in tandem with the rise of consortia and the conviction of many agencies that, if they had to choose, consortia were more important to the bottom line.

The news also brought to light that it’s lost support from the supplier end, focusing more on the Agencies themselves. Possibly because the ASTA appears to me at least to be completely out of touch and out of sync.

This last article about Royal Caribbean lending a hand to Agents in these difficult times, I couldn’t help but think of my good freind Candi May who was given the same type of lip service when she was struggling, and was told by her peers that “business couldn’t be better”.

I’ve always liked Vicki and it appears that most of the traditionalists respect her as well. But I wonder if her quote about things not being so rosey will wake some of the Agents I’ve seen who are in such denial about the state of thier business right now.
“This economic environment is unprecedented, and our travel agent partners need our unprecedented support,” said Vicki Freed, senior vice president of sales for Royal Caribbean International, in a statement. “Like everyone, they are feeling the pain, and we need to help them through this.”

The only pain some appear to have are those pesky MLM’s who are to blame for all thier troubles. Instead of being grateful for what Royal Caribbean has done for them, on many levels I might ad, my guess is that the focus will continue to be how MLM is a bad mix. Honestly, from what I’ve seen, the obsession, anger, and resentment is only getting worse, and hit an all time low yesterday. (Too embarassing to elaborate, so don’t even ask.)

With all the chatter and focus on how crooked and poorly managed MLM is, it appears that some might need to take the blinders off and look around. (Ya think?)

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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Yet Another YTB Upgrade

Wednesday, December 10th, 2008
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Did you feel that? It’s the winds of change.

The NEW YTB booking engine came as an early Christmas present and the upgrade is now official in the US. You may or may not have heard about this and I’m only too happy to update you on advancements and upgrades from the folks in Wood River, Illinois, YTB Travel Network.

I’m sorry to inform some that “Being Powered by Travelocity” is no more. Our new platform is being serviced by Convergentware, out of Canada. (Thus why the beta testing was being done there.) While the relationships we had with both Priceline in 2005 and 2006 and World Choice (Travelocity) in 2007 and 2008 were extremely beneficial in helping the growth of our company, it’s clearly time to step up and not only own the client information, but provide better services to these clients via customer profiles.

Travel Agents are typically connected to one or more GDS systems. Today, travel content can be found outside of the GDS’s and directly via supplier websites or via direct links to suppliers’ back-end systems. (Which YTB is currently working on with its growing list of suppliers and vendors as these vendors create their own infrastructure to do so.)

This new product with Convergentware not only represents multiple GDS systems, (Global Distribution Systems) but they also seamlessly combine such GDS content with non-GDS content such as Web fares, Charter fares and Consolidator fares into one interface. There are air, car, hotel, insurance, tour, cruise and net fare modules for both client and business environments.

Convergent CRS Gateway is a back-end Centralized Reservations System (”CRS”) that is capable of searching and integrating data from the following five environments:

  1. The Global Distribution Systems (“GDS”) such as Sabre, Galileo and Amadeus;
  2. Travel suppliers directly via Application Programmer Interfaces (“API”);
  3. Travel supplier Web sites;
  4. GDS New Entrants (”GNE’s”) such as ITA Software;
  5. Specialized or customized content via Convergent Publisher.

Convergent CRS technology is a global leader in automating these environments for the entire front-office to back-office reservations process which involves searching for relevant travel content, managing and attaching customer profiles to a particular reservation, and then book all the individual components of a travel reservation, including, but not limited to air, car, hotel, cruise, insurance and tour packages, ticketing specific components of a travel reservation that require ticketing in conjunction with reserving space such as air bookings.

Another nice feature I’m thrilled about is creating integrated quotes, itineraries and/or invoices regardless of where the travel content comes from. I can create and send a complete quote to a client and if they like what they see, all the client has to do is log in and pay for the trip I created for them.

How cool is that?! Talk about customer service.

The Convergent CRS Gateway powers all Convergentware front-end products such as Convergent Online and Convergent Professional. Add the power of Convergent Publisher, with its specialized content, contract and inventory management capabilities, and the Convergent CRS Gateway transforms into the leading customizable, centralized reservations system in the world. (Sorry, no more “gleaning” of travel bookings.)

Hang on…it gets even better.

You heard about the Worlds Largest Travel Party last week with the Worlds Most Popular Cruise Line in the World. This format was just a glimpse of things to come with MONTHLY Travel Party’s all across the country featuring suppliers and destinations each and every month that clients can not only book for themselves, with a Best Price Guarantee, but clients can also register themselves for monthly sweepstakes featuring a free vacation to one of these exotic destinations. Sweepstakes will range from 3-5 day weekend getaways, a 7 day all inclusive, or up to 14 days of bliss at an exotic destination that can be won only from the fine folks at YTB each and every month.

If you have not done so yet, I would highly recommend you subscribe to the Weekly Steals & Deals. (Found at the bottom right hand corner of our Booking Engine.) This is your first step in creating a customer profile and getting yourself registered for these sweepstakes. When you hit our web site, simply register with e-mail and password, and the Convergentware system will keep track of frequent flyer numbers, passport information, home/office and billing information, and other traveler information that you’ll only have to input once as the CRS does the rest.

By the way, are you as tired as I am over these “other companies” who send specials from Chicago to San Diego when YOU live in Atlanta? No longer a problem with YTB Travel Network as Convergentware Publisher will only find specials from your specified city in your customer profile. I don’t know about you, but I’m not all that interested in flying up to Chicago or finding that special to San Diego isn’t all that special from Atlanta.

And some have the audacity to claim we’re not serious about selling travel.

Hard to fathom, I know. But this is just the beginning. As other vendors and suppliers create the backbone to connect with this new platform, you’ll see more and more offerings and ways to combine great travel deals with the best prices, from one incredible travel agency.

And the cost to either RTA’s of YTB or customers for this advanced booking system?

Not a penny more. (In fact, it’s on sale right now.)

Congratulations YTB. You’ve proven yourselves to be a true innovator and leader in the Travel Industry once again.

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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Value For The Holidays!

Wednesday, December 3rd, 2008
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If you’ve been with YTB for any length of time like I have, you know how slow things can be this time of year. Most people, as they should, are focused on Holiday activities, and the thought of booking a large vacation, or starting a new business is one of the last things on peoples minds. On the other hand, many use Christmas money to book a vacation, or have New Years Resolutions that creates a tidal wave of prospects looking to start a new business or trying some new venture.

YTB is getting into the Holiday Spirit with a Holiday Sales for both Clients and potential Travel Store Owners.

I wrote Monday about the One Day Carnival Sale going on this Thursday with exceptional deals and stocking stuffers, (if you can call a 100,000 ton cruise ship a “stocking stuffer”!) While your free to let your friends and family decide just where they want to go with these Gift Certificates, we also have some great deals on our Group Bookings page with pricing to include port charges, taxes, and pre-paid gratuities. (We have a PDF here you can download and print to help decide.) Purchase of these group packages can be turned into a “stocking stuffer” from Santa for each of the guests. (I’ve done it in years past, just ask me how!)

Next, for those who are looking at starting a Home Based Business in 2009, we have a couple of FIRST TIME incentives to get you going this Holiday Season.

How would you like to see if YTB might be a good fit, but can’t find the cash to see if selling travel would be your thing?

From now until January 10th, you can become an Affiliate of YTB for only $250. You recieve all the great niche sites available such as Golf, Romance, Outdoors, and Flowers, with your first months hosting fee is waived, (a $49.95 value), and the ability to earn 30% commission on all travel sales you produce.

Find out just like I did that selling travel is easy? NO PROBLEM. You can upgrade to 60% for an additional $250 at any time.

YTB can also save you some money if you looking to go all the way and earn (like me) 70% commission on all sales and upgrade from Affiliate to RTA for only $499.90. Save now through January 10th, and YTB will throw in your second and third month hosting fee, (a $99.90 value) and provide complimentary First Class Training to get you started on the right foot. (a $149.00 value)

That’s a savings of $250 just for the Holidays!

Once you complete the First Class Training and pass the required test, you can then upgrade to 70% commission when you book travel either off your Travel Site or directly with suppliers. (You will remain at 60% commission until First Class Training is taken and passed.)

All the details on how to get started with your own state of the art Travel Store can be found here.

Tis the season of “wise buys” and with this economy, (Now “offically” a recession. Who Knew?) people need to look for value as a consumer and as a business owner.

With savings like this, it makes for very “Happy Holidays”!

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

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RTA #24635

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Ho Ho Whoa!

Monday, December 1st, 2008
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I can’t think of a better way to get going again after an extended weekend like we just had than hosting a “Travel Party”. I love weeks like this. Everyone is longing for more vacation time and looking to get back into that relaxation mode. The only difference I can see is possibly replacing “turkey” with “lobster” when it comes to stuffing ourselves. Short breaks like this, spending time with family, (mine who by the way are still here) and getting a break from traffic, time clocks, and office politics remind people how much they need a vacation. I love the sparkle in people’s eyes when the subject of travel or vacations comes up. It never ceases to amaze me how this subject is so universally loved by everyone. I’ve yet to meet anyone who’s told me;

You know, I’ve tried one of those vacations once…HATED it!

No, bringing up the subject of vacations is something everyone loves to talk about, and for some, you can’t get a word in edge wise. Not a big problem, but some do tend to go on and on about how much they just LOVE the destination they came from or the destination they’re looking to head to next. With the economy looming over everyone’s head these days both agencies and suppliers are looking for that edge to help increase both visibility and sales.

This week, both YTB and Carnival appear to have that answer. Apparently, Carnival was pleased with the outcome of last years 24 Hour Cruise Event and has come to YTB again to help boost last minute year end sales to help both our bottom lines. Back in October, outcome of last years 24 Hour Cruise Event and has come to YTB again to help boost last minute year end sales to help both our bottom lines. Back in October, CLIA held its annual “World’s Largest Cruise Night”, which in years past has produced fourth quarter sales for both agencies and cruise lines. Last year the month long promotion for CLIA produced some 17,852 cruise bookings, however I’ve yet to see any hard numbers on this year’s event. YTB’s own cruise sale last November produced 12,000 passenger bookings. (Although, critics like to cut the number of “passengers” in half.)

This Tuesday, December 2 at 7:00 p.m. in each time zone, YTB will host the World’s Largest Travel Party in several cities around the country.  All locations are teaming together to host one huge event. The cities include:

  • Atlanta, GA
  • Baltimore, MD
  • Boston, MA
  • Chicago, IL
  • Dallas, TX
  • Denver, CO
  • Detroit, MI
  • Houston, TX
  • Kansas City, MO
  • Miami, FL
  • New York, NY
  • Orange County, CA
  • Philadelphia, PA
  • Reno, NV
  • Richmond, VA
  • San Diego, CA
  • San Francisco, CA
  • St. Louis, MO
  • Tampa, FL

At each location, door prizes will include one free cruise certificate (for guests only) and five tickets to YTB’s 2009 National Convention for Reps or Travel Site Owners. Rooms at the live venues will have a party atmosphere with round tables, fun music, snacks, and drinks. (No alcoholic beverages.) The Cruise giveaways for two are for guests only, and you must be present to win. There will be a short video entitled “Cruising, the Best Vacation Value” followed by a live feed from the YTB Home Office via streaming video. After the presentation a flyer with the December 4th Sail-a-thon Cruise Specials will be handed out in addition to the free cruise drawing for each city.

On Thursday, December 4th, there will be a live webcast from 5 -10:00 pm Central from the YTB Headquarters in Wood River, Illinois. Phones will be open all day till Midnight Central Standard Time as well.

RTA’s have an opportunity to invite friends and family over for this Carnival Cruise Night on December 4th to watch Coach, Kim, and Scott, along with many guests, through a live webcast sales event. There will be dozens of cruise specials and a live team ready to take reservations. Travel customers can also choose from 18 different Gift Certificate options available for online purchase through December 31, 2008. Certificates are valid for a 3, 4, 5, 7 or 8 day Fall Cruise for Two and most include all Government Taxes, Fees and Gratuities. ALL certificates are upgradeable if desired and are valid for up to 18 months. Upgrades are never a problem at the time of booking, simply pay the difference.

It’s nice to see Carnival and YTB teaming up again in this way. I’m not aware of any other supplier who teams with a single agency such as this, but then again, no other single agency has the potential to reach as many customers at one time as YTB does. It’s very unique to our model and our company.

It’s all in an effort to “Be Number 1 with The Number 1!”

Happy Sailing!

PS - If you'd like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for our FREE Newsletter . Just like here, it's loaded with food, water and sunshine to grow your YTB business.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the lastest posts and updates found right here!

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812

Learn How To Become A Travel Agent










Book Your Travel & Vacations With






RTA #24635

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