The rumble you heard or felt at 10:05 am Eastern yesterday morning wasn’t an earthquake.

Rather what you might have heard or felt were thousands of faithful Convention goers who were told that the product and name they know and love is now back, front and center.

YTB Travel Network.

Seriously, the place went absolutely nuts! As if a long lost member of the family had just returned from the war.

The announcement was made very first thing Friday morning by YTB Travel Network President, Kim Sorensen. A man who just weeks prior had a double lung transplant. (Seriously!) He first told his story about the process and how grateful he was that a donor was not only found for his rare blood type, but he could have the surgery so quickly. It was important for Kim that he be the one to tell the Convention floor first hand that the ZamZuu Convention everyone thought they were attending – would actually be a YTB Convention because YTB and Travel is back.

It’s not that ZamZuu and online shopping will be ditched altogether. There are some great products and stores associated with that side of the company. Nor do I dislike the idea of ZamZuu and online shopping. I’ve been hooked up with stores and been doing affiliate marketing and direct sales like this long before ZamZuu ever came along.

That being said, I signed up with YTB Travel Network to get paid for doing what I was already doing. Telling anyone I could that “a cruise was the best vacation money could buy”. I tried to get paid for doing just that before I joined, but YTB was the first Host Agency that didn’t snub their nose at me because I didn’t have the education or the experience they told me was required.

So I went via the route of “on the job training”. Learning as I went along, accessing the vast amount of opportunities and training available through the company and the industry as a whole to create my own work experience and my own client base.

Funny thing is – YTB became such a dominant force in the industry by attracting folks just like me that before everyone knew it the company was growing at such a rapid pace it scared the snot out of same noses that once snubbed at me. What they said couldn’t be done was in fact being done by a bunch of so called MLM Yahoo’s.

As a result the company, it’s people and the model was viciously attacked by these same snobs. A few resorted to daily rants on blogs and message boards in an attempt to shame the company into submission. Others tried to turn vendors against the company as a pariah that cost them money and hurt their bottom line and reputation. While others who have no idea what a pyramid scheme actually is convinced a couple gullible Attorney Generals that they could actually shut the company down with this illusion that we were paying for the opportunity to recruit others.

I can’t say that none of that worked – at least to some degree. But for those of us who are capable of making up our own mind, following our own values, morals and ethics, and can actually comprehend how and why MLM works, we find we’ve come full circle as a company that’s now 10 years old. YTB is no longer just a bunch of “greenies” who you can kick around and mock to have us cower in some corner.

Ignorance, intolerance, and injustice has never been something I’ve tolerated very well. Fact is, nobody in YTB’s 10 year existence ever “paid for the opportunity to recruit others”. What everyone paid for was a Host Agency, a vehicle to sell travel services with. With the exception of my first year in business back in 2005, I’ve never lost money from travel commissions earned. (Although I did have enough bookings in the hopper my first year to cover those costs.)

Today, I have the best compensation package in the industry, and have had it for years. It’s the only company that will pay anyone who actually produces bookings what they are worth. I’m proud to be a member of YTB Travel Network because we’ve succeeded where no one else has. And while that may rub some in the industry the wrong way, and we may see a resurgence of the shaming, the spin and the lies – at this point it speaks more about their own intolerance and insecurity than it ever will about anyone in YTB.

We’ve seen it all the last couple of years. Claims of bankruptcy, or the entire industry pulling out, outrageous lawsuits, speculation that our Founders would run off with our money, and this fantasy that the company would be ditching travel altogether. None of it came true or at least worked out the way these snobs and critics claimed it would. And this “TravelPro” couldn’t be happier to inform them of that fact.

With the Hall of Fame inductions coming up next weekend – I’m reminded of a 2007 speech given by Michael Irvin. He talked about his trails, his failures, his adversity in being a man and a player worthy of being a member of the Hall of Fame. I can still see the tears in his eyes as he recited the words he heard at one of his lowest points of his life.

It said “Look up. Get up. And don’t ever give up.”

If you want to be a part of history – If you want to be truly successful in life – If you want to matter in this world and leave a legacy – that’s exactly what you need to do.

My thanks to Coach, Scott, and especially Kim Sorensen for “Looking up. Getting up. And never giving up” on this company, this model, and our people.

YTB is back!

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I would start off with “I hate to say it” but that wouldn’t be accurate or true. Fact of the matter is – I’m rather pleased that “I told you so“.

In a press release announced yesterday, YTB has agreed to enter into a final judgment and consent decree by the court without trial or adjudication of any issue of fact or law concerning yet another slanderous and erroneous lawsuit against YTB – this one filed by the Attorney General in Illinois.

Total damages of this lawsuit – basically restitution for approximately 300 people. I’m being generous with this number, simply taking the $500 start-up fee in the purchase of an online booking engine and not accounting for any monthly fees. We’ve learned from the Class Action that has been thrown out of court a half dozen times (and counting) that most who look for this type of refund or restitution don’t give the business much time or effort before they throw up their arms and quit.

Total cost of the restitution – $150,000 which represents 0.002% of everyone who’s ever signed up with YTB Travel as a Referring Travel Agent.

It’s important to note that all this money should go to former RTA’s of the company. There’s never been any fee for the right sell these websites to anyone (known as a “REP”) – although someone in the Class Action suit never paid a dime, but wanted restitution anyway.

Even when you combine the restitution to “victims” in the California suit settled two years ago, that still totals less than $300K. If you’re thinking – “wait a minute that was settled for $1 million?” you’re partially correct. Almost 90% or more exact – $875,000 went directly to the State of California, leaving a measly $125,000 for the “victims” that suit was designed to protect.

Look – I know how all these law suits put some people in a tizzy. Frankly, some who don’t know squat about Network Marketing (and never will the ignorant Zealots) became raving lunatics about the claims filed. Problem is – these suits were just that – claims. Most simply skipped ahead and proclaimed YTB was guilty of what was said simply because it matches their limited knowledge about the industry as a whole.

Now those who claim to be experts but have no real – practical experience will certainly have egg on their face. Truth is and always has been that nobody ever paid for the opportunity to recruit others. In addition and like it or not, other Host Agencies do charge a startup fee and monthly maintenance to partner with them.

And let me tell you – there was just no way any court would allow anyone to bypass those facts. Not even an Attorney General.

So here I sit today, with the same company, pretty much the same booking engine, and an even better opportunity I had three years ago. My commissions have actually increased from 60% to 75% on travel, and I’ve got an online store that gives me additional commission and provides cash back to my customers.

Instead of going out of business like some had speculated – I ended up with a better business. And I didn’t have to move an inch.

That’s what YTB has always been for me. Nor was there ever any doubt that it would survive. The clowns with the circus act with tails about a “house of cards” this and “endless chain” that don’t have a clue what their talking about. I know the industry from experience, I also know that Founders from personal contact. It was very clear to me that people totally underestimated both. That’s why I stuck around.

Sure there will be those that will continue to harp on the failed attempts to put the company under. They need someone like Jerry Brown or Lisa Madigan to justify their meaningless existence and limiting beliefs. There will also be those that want to focus on the recruiting aspect of the company. If they do more power to them – it’s their problem and misinformation, not mine. Network Marketing has been available and sustainable for the last 125 years. So get over it.

To me – honestly – some acted like such crazed dogs they need to be shot and put out of their self-inflicted misery. It never ceases to amaze me how some will just prowl every nook and cranny to find something they can get upset about. Or even worse, just make it up as they go along. And when challenged with an opposing view, they pretend to talk to someone else who agrees with them. Like that’s healthy or even normal.

I have to admit – it’s hard to believe that all this started three years ago. It sure has flown by. Probably because I always knew the bark was far worse than the bite. While some can’t seem to distinguish the obvious difference between a legitimate Direct Sales company or MLM and some long winded and very broad terminology that scream “pyramid scheme” it’s good to see that right still wins over wrong.

Happy to have all this behind us and I’m certainly ready to move on with a stronger, more lucrative, and diversified company. In that regard, I’m certainly not sorry any of this happened. Times like these always separate the weak from the strong – and the strong always get stronger.

Maybe now with this last suit out of the way we can get back to what we initially set out to do three years ago – Life, Liberty and The Pursuit of Travel.

It’s been long overdue.

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This is another topic I’ve wanted to write about for some time. I remember reading about this mission some years ago, and today it’s become a reality.

Earlier this year, InterContinental Hotels Group, (IHG for short who owns Holiday Inn, Crowne Plaza and InterContinental among other brands) became the first hotel company to receive an LEED (Leadership in Energy and Environmental Design) volume precertification established by the U.S. Green Building Council (USGBC) and verified by the Green Building Certification Institute (GBCI).

Honestly, they could change their name to “Innovation Hotels Group”, which is a more accurate reflection.

See – In 2008 IHG launched the Innovation Hotel, an idea of what future hotels might look like if they used green technologies. Today, that idea has spread throughout the hotels in the chain who have registered for Green Engage. When the program is complete, all 4500 Hotels in the chain could save $300 million in reduced energy costs annually.

The company currently has around 1000 hotels that participate in the Green Engage program, which helps each hotel measure, manage and report their environmental impact. (You can find a current list of hotels here.) More hotels will become certified in the Green Engage program this year.

Hotels input their site data into Green Engage. Then, the system automatically generates reports and benchmarks against similar hotels across the world. Green Engage then advises both new-build and existing hotels on the specific actions they need to take to reduce their impact, depending on their climatic location. It’s not only a very bold program, but one that can make a huge impact. IHG is the world’s largest hotel group by number of rooms, with 650,000 guest rooms in 100 countries.

I first heard about Leadership in Energy and Environmental Design back in 2007, at the YTB National Convention. The plan was to make the YTB Home Office LEED compliant. That too was a bold plan, and we all loved the initiative, including the surrounding area which hopped on board with future plans of their own in the community. Unfortunately, YTB was doing too well at the time, and it freaked some people out. According to ignorance – Direct Sales Companies can’t do what we do without something being wrong with them. MLM is a bad place to be, especially when you’re successful and don’t conform to irrational people who for one reason or another not only detest our model, but have to shove their beliefs down everyone’s throat.

Instead, our success was attacked by a supplier who dropped us, viscous hate blogs and boards popped up smearing the company. And the best part – California pilfered $875 thousand in a bogus lawsuit they could never prove – but ended up getting a financial windfall in a settlement. (While the collective victims it claimed to protect got 0.005% of what the suit was filed for.)

Nope. Legal fees and pure ignorance in this case put the kibosh on YTB and environmental leadership because jerks will be jerks with their own fantasy that YTB and people like me are the bad guys.

Anywho…

I love innovative and bold companies like IHG and YTB. Not only is IHG (and YTB at before the attacks) able to show that responsible tourism can be done well, and with a profit – but they show a corporate conscious that unfortunately is rare. Although, I see more companies like IHG getting on board. And others should. Consumer research confirms that people are more interested in sustainability issues than ever before.

So, the next time you’re looking to book a hotel, try IHG’s portfolio of hotel brands including InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites and Candlewood Suites.

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Not many companies make it past their first year in business. Even fewer make it past year 3. If a company manages to make it through year 5, most business experts will tell you that the company has passed their litmus test concerning “risk”.

Some will tell you MLM has even a slimmer chance of making it past year one. Even if it does make it past the first year, there’s this myth that MLM is nothing more than a house of cards that will eventually topple. These aren’t “experts” mind you, (not by any stretch of the imagination) they’re just people who regurgitate what they were told or what they’ve read somewhere else.

Truth be told, when you look at Amway, Avon, Mary Kay, Tupperware, NuSkin, PrePaid Legal, and Primerica, these examples dispel the myth with documented cases that MLM can be built to last for decades. In Avon’s case, more than a century.

Before YTB, not a single MLM Travel Program made the cut in the travel industry. I can’t tell you all the reasons why these MLM’s failed, mostly because they were here and gone long before I came into the picture in January 2005. I’ve read about dozens of them over the years and can only guess at this point what sealed their ultimate demise. When YTB Travel Network entered the picture however, there was an enormous shift in the way people actually booked travel – moving from “brick and mortar” to “click and order”. There was also a simple shift in mindset and the companies focus.

In 2001, it was the first really big wave of retail sales moving to the internet. Companies like Priceline, Travelocity, and Expedia were making massive jumps in sales as people found it much more convenient to book their own travel on line. Today, Expedia tops the list of Travel Agencies – doing more business than any other “brick and mortar” out there.

Me? I just wanted a small slice of the pie. So I signed up, bought a domain, and BandBVacations.com was born in January 2005. Other than my first full year in business, I’ve made money selling travel every year since. The only reason why my first year didn’t produce a profit was because all the travel “booked” in 2005 were for trips to be “consumed” in 2006. (You don’t get paid in this industry until after the travel has been consumed.) Once a stream of bookings were created after the first year, it’s been profitable every year since – selling “travel”.

From what I’ve read and heard elsewhere, the problem with Travel MLM’s was they were nothing but “card mills”. Pitching that the average “Joe” had an opportunity to travel on the cheap using travel agent credentials. That wasn’t YTB’s focus however. (Although some in the company did abuse that privilege.)

YTB’s goal was much bigger and far more threatening to the industry – to become the largest supplier of travel in the world.

Pretty big goal to be sure. Some would say it was outrageous – even outlandish. Regardless of either opinion, it’s the one key difference that cemented YTB’s success in the industry, making YTB Travel Network the first Travel MLM – and to this day, the only Travel MLM that really matters in the industry.

So, how did YTB Travel Network do in accomplishing its goal of being the largest supplier of travel in 10 years? Depends on how you look at it. While it’s true the company fell woefully short by billions in taking over the number one spot – by projecting and reaching for such a massive goal, the company has solidified itself smack dab in the middle of some of the biggest, most respected agencies in the country.

Not bad for a bunch of MLM Yahoo’s. ;-P

That doesn’t mean however, that YTB Travel Network totally escapes what I’ve come to recognize as nothing more than “guilt by association”. The Network Marketing industry is riddled with a plethora of myths and misconceptions. Combine that with the negative impact other Travel MLM’s had when they entered and then abused the travel industry. What you stir up are intense emotions in traditional sectors of the industry – and quite frankly rightfully so.

You can’t slap a standard – one size fits all label on YTB however. The company broke that mold when it was founded 10 years ago. If the company and its model was indeed the same as all the others, it would have suffered the same fate. I might add that that the company has withstood what most would assume would be insurmountable odds over the last few years. In reality, losing a single cruise line couldn’t possibly have the impact the industry was hoping for. True, it might have worked if everyone would have piled on like traditionalists had hoped for. But when you’re dealing with true business minds and logic instead of pure emotion and anger, that ship never sailed. Vendors weren’t that dumb. Didn’t matter what the “perception” was – YTB as a whole sold a boat load of travel.

Then there’s IATAN. Again, if the perception was correct as stated by IATA that the company was in the business of “selling” credentials to third parties, the company would have folded long ago. Others may have done it, but in YTB – the only way to obtain that credential was to earn it like everyone else – by selling travel. When the company tried to correct the error and appeal – they snubbed their nose at us. Since credentials, and free rides was merely a perception or label, we moved on and continued with our core model and product – producing even more sales and more bookings without the almighty IATAN at our side.

After the attempt to cut off suppliers and IATA failed, California filed a $25 million law suit with claims the company was illegal pyramid just one day before the 2008 Convention. Problem with that was Jerry Brown, the Attorney General at the time who filed the suit, figured out that nobody has ever paid for the “opportunity to recruit others”. (A very common myth in the industry.) Regardless, California still collected $875 thousand in the deal for themselves, leaving the last tenth of the million dollar settlement to the victims Jerry Brown boldly claimed he was trying to protect.

The Government will always get theirs – and since we did nothing illegal we kept our business.

Biggest problem I see with critics who enjoy slamming and shaming the company and its people – is they can’t correlate “BandBVacations.com” with an actual “product”. Never understood that – really. Nexion sells several hosting plans, TravelQuest does as well, even Expedia sells “booking engines” to those looking to get into the travel business.

But try to do that with an MLM – and suddenly the “value” is nonexistent simply because these minions fear the word recruiting. A phobia some never really overcome or grasp. Reality is, all those Hosting Agencies above are attempting to “recruit” you. They need new blood – new recruits in order to maintain and build their brand.

Regardless of what appears to be an obvious oversight regarding the word “product” or even “value” the company has learned how to “dumb it down” so that anyone, (including staunch critics) can understand what we are selling and being paid on moving into its next 10 years of business. (Truthfully, nobody’s really that dumb, they just like to play dumb on the Internet.)

As the parent company YTB International moves into the next 10 years of business, it’s expanded it’s product offering to another huge boom on the Internet.

Online shopping.

Like Travel, YTB or ZamZuu isn’t the first to market this type of product in the industry. Nor will the company be the first to successfully market an online shopping experience in the industry. But there will be a key difference in how commissions are paid to the Representative who sells it.

What hasn’t changed is the “fee” to become a Representative of the company. It’s free – nor are there any requirements to purchase any of the products associated with the company. But the company has finally come up with a way to ease the fears and phobias surrounding paying commissions in Network Marketing with what’s called a Z-Kit.

It’s silly really – not the actual product mind you, but the idea that people actually need a physical product they can feel – touch – and grasp in our industry in order to calm the nerves. Government and society has a lot to do with that. People like me (or others in the company) who can think on their own in logical, rational terms are in the minority. We have to appear to be like everyone else in order to be accepted – or in this case – to be able to keep jerks like Jerry Brown and Lisa Madigan from filing outlandish lawsuits with claims that it’s some sort of pyramid.

What ever happened to logic, and independent thinking?

The problem isn’t the industry – it’s outsiders who perceive the industry through a fixed lens that create the problems. While Royal Caribbean, IATA, Jerry Brown and Lisa Madigan all made bold claims about who we are and what we do. None of them hit the nail on the head.

How can I make such a bold claim? I don’t – but my website does. See, it’s still here – regardless of all the overzealous and wild claims to the contrary.

While I didn’t join the company when it first evolved 10 years ago – my bet is that it will still be here during the next 10 years. That excites some, and terrifies others. Regardless of which end of the spectrum you fall in – BandBVacations.com isn’t you’re choice to make.

It’s mine – and will be for decades to come. And for that I am grateful that there is somebody out there that still relishes and promotes independence, logic, and value in this world.

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Two weeks ago, YTB Travel Network launched a  weekly webcast available from within its travel portal. What they created was travel training news show all about travel for travel agents.

Imagine that – a program about travel. It’s called “Your Travel Blueprint” and is YTB Travel Network’s very own news show created by our Travel Department for our RTA’s and Travel Agents.

If you’re familiar with ZamNuuz – you already know the type of format we’re talking about. Your Travel Blueprint however, is produced, designed, and segmented for travel tips, tricks, and valuable insight on how to build and grow your “travel business”.

Each week, beginning Thursday at 5:00 pm Central, 6:00 pm Eastern a brand new weekly program will be aired from the travel portal for our valued RTA’s and Travel Agents. The weekly program will then loop continuously throughout the week, giving YTB agents the opportunity to catch the show at their convenience all week long.

If you’re serious about building anything you need a blueprint – a plan. Your Travel Blueprint will bring content, vendor profiles, along with tips and tricks in a fun and easy way to give agents the tools they need to build a viable and profitable travel business.

You can catch the current episode of Your Travel Blueprint right now by logging into the YTB Travel Portal and clicking the logo to watch the show. A new show will air beginning at 5:00 pm Central, 6:00 pm Eastern tonight.

No more excuses – If you want to find out what’s going on with YTB Travel – this would be the place.

Your Travel Blueprint will not replace the YTB Travel Compass, the vast amount of content found in your back office in the media center, nor will it replace the weekly vendor webinars, FAM’s and Seminars @ Sea offered in the Travel Industry. Nor do we believe that [yet another] source of travel related information provided by YTB Travel is overkill.

YTB Travel Network always has – and always will be about “travel”. I know there are a few remaining stragglers who still can’t comprehend the distinction after all these years. (Giving credence to the quote “you can’t fix stupid”.) Truth is, YTB Travel Network took advantage of the huge paradigm shift from Brick and Mortar to Click and Order at the turn of the Century. Today, four of the top ten travel agencies are internet booking engines booking nearly $50 billion annually. It should also be noted that Expedia is now king of the hill, knocking off American Express and Carlson Wagonlit from a decade long hold at number one and number two.

As the travel industry continues to evolve and change – YTB Travel Network isn’t going to sit back on it’s heals and relish in our accolades or success – finding our own company in the middle of Travel Weekly’s Power Rankings. Always new. Always innovative. Always leading the way in how travel is sold and consumed that’s relevant to today’s changing market.

If you’re serious about selling travel and building your travel business – YTB Travel Network would be the ONLY place to offer this type of training and information on a weekly basis. (AND IT’S FREE!)

Folks, no other Host Agency does this – no other agency provides so many sources of training and information for its members. It’s why we believe YTB Travel Network is the best “host agency” out there – all you have to do is apply the information that’s presented in a format that’s best suited to you.

So go check it out now – and keep up to date with all the latest industry information and upgrades that will be coming your way with YTB Travel Network.

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Most all of you have read my tribute to Andy Cauthen. I’ve personally spoken with him and he’s adjusting to the drastic change from corn fields to cement and tall buildings. In my tribute, I mentioned that the only explanation critics would get was a Press Release to gnaw on that really won’t say much other than we’re sad to see Andy go, but wish him well in his future endeavors.

Something you need to understand about critics: they always have to be right. That’s why they have the last word – and they never let anything go.

My comment about critics only deserving a Press Release was actually perceived as a challenge by the ring leader of this group. Probably because they also have another obsession over trying to prove me wrong. Andy was in fact contacted during his last week of employment for an “interview” to answer some questions. Andy being Andy obviously agreed at first because he’s a professional and sincerely wanted our field to understand and look at his move in a positive light.

After careful thought and some time reading on this critics blog, it became apparent that any type of fair or balanced interview wasn’t likely by this individual. What he saw were half-truths, blatant misrepresentations, and some flat out lies about our company that made him extremely uncomfortable about his decision and interview. So Andy, very politely, and respectfully declined his interview with our head critic.

The word “No” isn’t a word critics like to hear. They’re like children, and “no” doesn’t actually mean “no” – it means go ask another parent. So our interviewer went on to another prospect at the home office for this “interview” about YTB.

Again, he was turned down. But this time he was told more truthfully that his past “reliable sources” for inside information have never been accurate and they [YTB] do not feel that their answers as written would be quoted completely or fairly…but rather changed to meet his own agenda. It was also decided that based on his trademark infringing and deliberately misleading “Zam Zuu” Facebook fan page (which by the way is finally gone thanks to Legal and a Cease and Desist) he could not be trusted to objectively report on any news or opinions about YTB in a fair and unbiased manner.

If that sounds harsh or stern, it is. I can’t tell you how many times something I’ve actually written here has been twisted to meet this individuals “agenda”. (After three years, I’d need more than my entire family’s fingers and toes to count.) The man is extremely gifted at taking words and comments and twisting them to mean something completely different.

So, since he can’t seem to find anyone to answer for him, he’ll do what he’s always done. Take all these rumors and beliefs, and publish them as questions as a public display of humiliation, and an “oh my, what’s wrong with YTB now?” While a handful of followers cheers him on thinking that nobody has answers concerning what they sadly believe as the truth.

Problem is, and I think you’ll clearly see this, these questions aren’t really questions. Better stated, they’re accusations that he’s asking the company to defend. That’s the critic’s way. Most of what you’ll see has no documentation or evidence to support the statements. Because its critics we’re dealing with, nobody needs supporting documentation.

Well, I’ll let you decide, because I got a copy of the questions.

For fun, I decided to answer as many as I could. Some as you’ll see couldn’t be answered because they don’t actually exist. Pay particular attention to the way each question is worded and you’ll quickly see why the home office thinks this guy is a joke. By the way; that’s how this should be consumed, with amusement, not anger or resentment. Part of our critics problem is that their anger consumes them and they can’t think logically or rationally. Seen it time and time again and it turns a complete fabrication into an emotional outburst that has no rhyme or reason.

So if you’re angry about this guy’s obsession over YTB, and his constant ridicule with every aspect of our company and our people, just move on to something else. This won’t help. If you understand like I do that this is nothing more than a fishing expedition and a desperate attempt for more drama to occupy his time and energy, by all means, read on!

Q: Over the last month, YTB has lost the CFO, the Master Distributor, the President and COO, and the SVP of Training and International Expansion. Is Bob Van Patten handling ALL of these tasks now?

I admire how much you think of Mr. VanPatten. From what I here, he is the single biggest reason you still have something to write about on your blog. He’s managed to keep YTB alive long after all of the critic’s predictions of impending doom. Bob VanPatten is the CEO of YTB International. As CEO he administrates, and puts the best people qualified in the positions needed. As you well know, the only position Mr. VanPatten has taken a close eye on is that of our former CFO. His background and experience dictates he is well suited for that position. (Not to mention our last two financial statements with him as CEO which have shown profits.)

In case you have not heard, Coach Tomer is our new Master Distributor. (I wrote about it here.) It’s a position he thrives in and is well suited for in my opinion. The field also gets to see much more of him now. I can’t think of a better “recruiter”.

Furthermore, as an outsider, I don’t expect you to know that the position of SVP of Training was furloughed several months back by the company. (We’ll address this “furlough” again for you a little further down.) The SVP position in question was vacant due to Mr. VanPatten making that choice, not the other way around.

Q: What has this done for the morale of the home office? The field?

For someone who trolls each and every Facebook page, blog, and forum that YTB has, you know exactly what it’s done. We adapt, we move on, and we move forward. We focus on things we can control and stay positive about. If you need proof here’s a thread from this past weekend I’m sure you saw. (It would make a great screen capture for your next blog post!)

Based on those comments, I’d say moral is mighty high right now, wouldn’t you? The same weekend Andy left too.

Q: YTB is continuing to lose about 100 RTA/TSO’s per day. What do you feel can be done to stop that?

Aside from getting a gag order prohibiting you and the handful of Zeolots from throwing mud and trash out there without any documentation or regard for the truth, I don’t know if there’s anything that can be done. I will say that much of your trash has been cleaned up thanks to the court system and because YTB is still around. People are starting to realize just how absurd some of your speculation and comments really are. As a result, it appears that a number of those “loses” are re-engaging in the company once again.

We call it F.E.A.R. which stands for False Evidence Appearing Real.

Q: I understand you are actively trying to sell the HQ building. What are the plans when it is sold? Where will YTB/Zam Zuu move? Certainly for a technology company, you don’t need that type of space. With Coach out of the Riverhouse now, are you planning to move to FL?

You understand? How do you “understand” without any documentation to support what you’re asking? Truth is, it’s nothing more than exploring some options.

So let’s turn this around and assume you’re right about the sale of the Home Office. My question for you would be – how will the sale of the home office advance your desire to see YTB killed off? A large influx of cash from this asset, along with the 56 acres the company also owns outright, would be a serious blow to someone like you who would like to see the company suffocate. It could be a real game changer. As you’ve said – as a technology company we don’t need this type of space and we could certainly use that “cash” to speed things up and moving in the right direction.

Think of it as “blog security”. ;-P

Q: By all measures, Zam Zuu seems like it was thrown together in a matter of days. Domains bought at the last minute for short durations. Lack of foresight in securing social networking URLS, etc. Do you feel Zam Zuu is in it for the long haul?

Read this article and then this article and note the dates they were published. Then help all of us undertand how you can measure that time span in “days”? I understand that a year consists of 365 “days”, but nobody uses “365 days” and “thrown together” in the same sentence without looking ridiculous.

You can also read this article and it will all come together for you very nicely. It should put to rest this absurd notion that the company didn’t think this through. And by the way, a company initially named “Cadabra” (as in “abracadabra”) was reluctantly changed at the last minute back in 1994. Do a little research on Amazon.com, and you’ll find what they did worked out just fine.

ZamZuu was a result of a years’ worth of testing, study, and a realization that we had another market shift. Kind of like travel was for us, and you saw what this company did with that. And regardless of any comments to the contrary, you did take notice. It scared the daylights out of you. You post and dribble about this company incessantly because of it.

Q: What sets Zam Zuu apart from any of the other online cash back “malls”? Even some of your stores are offering better cash back deals directly. IE: Last week, Best Buy had a 25% cash back program, while Zam Zuu was at 1.5%.

And just where is that 20% now?

Gone.

ZamZuu offers it’s Best Buy 1.5% all year long. (Sorry, that’s 365 “days” for you.) Furthermore, you’re assuming that by accessing BestBuy.com through our ZamZuu portal customers won’t have access to the special 20%? You’re assuming incorrectly if that’s the case. There is nothing that prohibits a ZamZuu customer from seeing or receiving that 20%.

Oh…and one other thing. I just checked my Best Buy e-mail folder, I can’t find this deal from them. Care to provide this “offer” just to keep things documented? Thanks!

Q: How do you explain to the field the incredible departure of directors and the change in the compensation plan? This plan was marketed as “copyrighted and on file with every Attorney General in the US and cannot ever be changed.” I think several departed directors might have a different opinion.

It’s no secret that YTB has assembled some of the best recruiters the industry has ever seen. They had a key role in YTB’s dramatic rise to the top and HUGE contributor to the insensate hammering by critics who fear recruiting and large sums of money like you. With the lawsuits, it became open season for other companies to recruit these leaders and bring them over to their teams. A huge feather in their cap snagging a YTB Director for sure. I can’t think of one Director who wasn’t bought off in some regard by money or position to make the switch.

While it’s sad to see some of these people go, I can’t blame them for taking some very attractive and lucrative offers. They’re tough to turn down when the offers grow in size and frequency.

Yes, the compensation plan has been increased and enhanced several times through my tenure with YTB. I would also speculate that you are correct that even the departed Directors would consider overrides on more products and higher commission splits on travel a plus. It’s never diminished in any form or fashion from the day I started.

Q: Can you comment or are you aware of the pending investigation by the Dept. of Justice?

Really? Which division? Antitrust? Civil Rights? Natural Resources? National Security? Or maybe Tax? Tell you what. When this “pending” turns into a “real” investigation and you have something more than just a rumor from one of your buds who heard it from another bud, we’ll discuss it then. For now, we’re limiting the questions and discussion to things that actually exist. Not some rumor or fantasy that gets you all excited and seething.

I know you’ve got finger and toes crossed that it’s true, but you also thought California was going to be your savior shutting YTB down, and look how that turned out.

Q: Are you finding it difficult to keep the momentum going? Since the settlement, the recruiting has been hemorrhaging.

Since the settlement, the hemorrhaging has actually stopped. You even wrote about it during the last quarterly report. Don’t revert back to something you admitted isn’t accurate. California was going to shut the company down, and when that didn’t happen people popped their heads out of their boom shelters and found that the scare you created was nothing more than a false alarm.

I’m happy to report that due to the launch of ZamZuu and the clarification from YTB Travel Network President Kim Sorensen, momentum isn’t a problem. By the time you find evidence of that in the quarterly reports, it may be too late for you to spin it another way however. (I certainly hope so.)

Q: Looking to the future (be that 5 days or 5 decades), how do you describe YTB? I know for years the focus has been on Travel and the mantra was “we’re a travel company”. I think that focus has changed. What kind of company will YTB be in the future?

Truth be told, you’ve never considered YTB a travel company, only a recruiting company. It doesn’t matter if it’s 5 days or 5 decades, your “thinking” is the only thing that won’t change in that regard. Nothing YTB ever does as a travel company is ever good enough for you. You’ve been harping about the Travel Weekly Power List for the last three years, but have never once even considered resolving your issue with them. Why not? What are you afraid of? Do you or don’t you want an answer?

Most likely, you don’t. Because it’s not about answers, it’s about questions. The more questions, the more chaos. The more chaos the more drama for you and your pals to stir up the pot.

Case in point, you were on the YTB Travel webcast last Sunday night and were given answers first hand from Kim. You heard about our plans and where we intend to be as a Host Agency. Do you expect us to answer any differently for you simply because of your inability to listen and actually learn like the rest of us?

Stop asking questions that you already have answers for. I know you don’t like the answers, but good grief, grow up and accept that we’re not going to change because you think we should. You’re not that important and there’s no amount of bitching that’s going to change that.

Q: Are you planning on hanging around?

Hanging isn’t word that resembles someone who is passionate and motivated. Too many people just “hang around” and that’s why we see the poor income disclosure statements that you like to slobber all over. So in that regard, no, I won’t hang around. I do however have a strong desire to continue to learn and grow with this company. I feel it’s an important aspect of success.

Q: With the cruise industry’s Wave Season in the beginning of the year; what was the rationale behind terminating 25% of YTB’s travel customer service people? I understand the economy and scaling back, but for a “travel company” to cut back on the travel staff just as the economy is picking up did not make sense to me.

Can you document for us which department was actually terminated? You found out the SVP of Training for YTB’s RPM program was part of that “termination”. RPM is not part of YTB’s travel customer service and neither were others I know at the home office.

You’ve got to do a better of collecting data and finding better sources. You’ve just proven you don’t actually know what department YTB decided to cut back on, so your question and accusation makes you look arrogant to some and foolish to others. (Not to worry, you still have a handful of faithful who like you, don’t care about facts, they just like to be part of the insults and slander.)

Q; How many RTAs/TSOs do you currently have? How many new Zam Zuu sites have been sold since the launch?

This qualifies as “insider information” and is not something a public company will disclose to anyone outside of the SEC filings.

Q; Do you have any comment on the income disclosures? Both the Marketing and Travel ones are showing that it costs more to be involved with each successive year, yet the average income declines each year as well.

I’m very happy to report that due to YTB Travel Networks commitment to training and upgrades, our new Travel Agent incomes have actually increased to a level that now exceeds the monthly service charges and fees as an average group. We owe much of that to the industry which help resolve and works with the industry instead of tearing it down. And we actually listen and then respond appropriately to the concerns and questions that the industry has. (Imagine that!) It’s especially gratifying to see this type of growth through a turbulent and difficult year that saw prices drastically reduced – thus cutting all of our commission by a substantial amount.

If you would like to compare 2008 numbers to 2009, you are welcome to do so. 2009 was a very trying and difficult year that saw many companies crumble and tens of thousands of jobs lost. To pin our decrease on our business model is narrow minded and one sided.

Word has it, and I’m certainly showing that 2010 could be a real game changer in that regard thanks to the hard work and enhancements now in place courtesy of the Home Office at YTB.

###

So there you go. I hope you enjoyed reading this as much as I enjoyed writing it. It’s been a long time since I had an opportunity to actually tear into somebody like this. (And after such a nice post like Wednesday…what a shame.)

I suspect there will be more pointed questions concerning my answers around the various blogs and forums. A lot of “Yeah butts” and “What about this” type stuff in an attempt to keep me engaged. Let me state for the record that I don’t expect them to consider my answers acceptable. Thing is, I didn’t answer the questions for them; I did it for those who comprehend and read accurately and correctly.

Like I said, it’s not about answers. It’s about drama, rumors, and doubt that these questions are asked. Most as you’ve seen had already been answered – several times.

I’m also sorry about the long post – but I wanted to get it over an done with in one shot. I get calls and e-mails all the time about his behavior and his accusations and there’s just not enough time to pick up after this guy. So I just let it go and you should too, especially after seeing how wrong he actually is.

Onward and upward on Monday and looking forward to getting back to our regularly scheduled programming.

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I had something else ready to post this morning, but found a fairy tale that was just WAY to funny that I needed to share with you. It never ceases to amaze me how low some people will go to bend and twist documentation in an effort to pitch their own perceptions and limiting beliefs.

It’s no secret that there is a segment of our society that think rich people are greedy. Because this segment of society has never actually known anyone that thinks in terms of “net worth” instead of some “hourly wage”, this same segment also assumes that rich people got their money through unethical and dirty business practices. It’s one of those social memes I wrote about some time ago.

Now, take the myths and social memes surrounding rich people and combine it with Network Marketing and you’ve got yourself one heck of a double whammy when it comes to anger, bitterness, and resentment.

Case in point, our very own J. Lloyd Tomer.

While Coach is certainly loved and admired through the ranks of YTB members, there is a segment of society who spend an exorbitant amount of time attempting to knock this man off his perch because he’s obtained his wealth through Direct Sales or Network Marketing. For those of you who don’t know his story, you can Google “J. Lloyd Tomer, AL Williams” to find his bio. Here is one on the first pages that I found on Portfolio.com. (emphasis mine)

J. Lloyd Tomer, Chairman of the Board of Directors, has been a Director of YTB since December 2004. He is the father of our Chief Executive Officer, J. Scott Tomer, and is a seasoned veteran of direct sales and marketing. After spending thirteen years in the ministry, he became an agent of the A. L. Williams Company (now known as Primerica Financial Services (“Primerica”) in January 1981. He achieved the level of Senior National Sales Director in 1985 and maintained that position through 2001. While at A. L. Williams he built a successful sales organization numbering in the thousands, whose combined life insurance sales was measured in the billions, with assets under management of $750 million. He sold his agency in Primerica in January 2002. Thereafter, Mr. Lloyd J. Tomer devoted his marketing expertise to YourTravelBiz.com, Inc. He attended Anderson College in Anderson, Indiana.

Here’s a guy who build an immensely successful organization with sales in the billions and assets in the millions through Direct Sales from 1981 through 2002 thanks to capturing the dream of Art Williams back in the early 80′s. Even after the sale of the business to his son Frank in 2002, the assets and money generated from this organization were used to help fund the start of YTB in the early years.

Fast forward to today, and we find a select few are upset with Coach, an outsider, for infiltrating their business segment with a bunch of Travel Agent wannabes’. (Or so they claim.) What we end up with are obscure twists on how this man attained his wealth, lived his life, and given back to the community.

I learned a long time ago from Harv Ecker that part of the rewards of being rich is the ability to donate money or assets to organizations and associations that are important to you. When you think about it, what makes a bigger impact – $10 in the offering plate or $10 million in stock options to pay off a mortgage? Obviously creating wealth can and does have a bigger impact for those who desire to make a difference in people’s lives.

Those of you who have met Coach, spent time with him, or listened to his leadership call’s: Would it surprise you that new documentation has come to light of Coach’s generosity?

In a link provided just this morning to a court document, it has been revealed that Coach and his wife Chris donated a parcel of property to Midwest Community Church in 1998 so that the Pastor and his family could have a parsonage (a home) in which the Rev. Casey, his wife, his son age 16, and daughter age 13 could live. The property was bought by Coach in 1995, and when Coach was elected as Trustee of the Church in 1997 he donated 100% of the use of this parcel to the church.

According to the document revealed we also found the condition of the property.

Initially the yard needed to be cleaned up. All of the lights outside the house had been broken. Inside the house there were numerous electrical problems that violated the electrical code and which needed to be corrected. The house had two furnaces. One furnace to heat each side of the house. A new natural gas furnace had been brought in to heat one side of the house. It was anticipated that natural gas would soon become available in this neighborhood. However, that did not happen.

The document also reveals that at the time the land was donated, Coach’s desire was to assist in the development and growth of Church’s religious organization. Pursuant to the agreement, this parcel could be used for any purpose the Church deemed appropriate, including but not limited to a parsonage, youth retreats, church administration, or marital retreats. In return, the Church was responsible for all expenses, repairs and maintenance costs, and was to maintain adequate insurance on this property, naming the Tomer’s as a loss payee.

Because I can actually read and comprehend the documentation provided, I can deduct that Coach was enjoying a tremendous amount of success and creating substantial wealth which enabled him to purchase the property in the first place. I can also conclude that the church obviously respected his financial position by appointing him as trustee to the church. I can also assume that Coach believes in sharing his wealth and supports religious organization with very generous donations to a number of church organizations.

Not a bad way to live your life if you ask me.

Now I know this is going to upset some of you, but I need to remind you that we’re not dealing with individuals who are playing with a full deck here. (Not the sharpest tools in the shed, if you know what I mean.) I do however think it’s important to reveal how desperate and delusional some people are when it comes to mud slinging and slandering individuals who they’re obviously jealous of. They need to peck and poke in an attempt to bring others down with an obvious twist on what actually happened.

I’d advise you that you put down any drinks or food at this point because it may end up on your computer screen. Here’s the introduction of the post I found this morning concerning what happened:

Once upon a time in a land far away, there lived a man in a ramshackle house. The house was in such bad condition, that the local authorities would not issue occupancy permits. When the time came to pay the tax man, the man in the ramshackle house could not afford to pay the property taxes.

Destitute and without too many options at his disposal, he turned to God and the Church. Knowing that Church property was exempt from taxes, he “donated” this ramshackle property to his Church for only a year who decided to worship on the property and to fix up the house for their minister and his family to occupy as a parsonage.

While I can’t disagree that this donation was a “tax deduction” for Coach and Chris, (donated in December of 1997) but to claim that Coach was destitute at this time with an AL Williams business generating millions, and an elected Trustee of the church is a pile of manure that only critics can step in. What makes it comical for me is the way this guy capitalizes “TRUTH” at the end of the post which links and documents what we’ve uncovered here.

The truth is, this “expert” doesn’t expect people to actually read the document he’s provided because he’s bend out of shape as the “be-all-and-end-all” when it comes to YTB. (Arrogant and cocky I know, but that’s what he thinks of himself.) What it turns out to be is yet another documented example of the lies, deceit, and misrepresentations that are plastered all over the internet to pitch Coach as some sort of scammer. If you look at the URL that links to the court document that clearly recommend that Madison County Parcel be exempt from real estate taxation in 1998 it’s linked by hims as http://www.singleparenttravel.net/wp-content/uploads/2009/08/Tomer-Church-Scam.pdf.

I might not be the best speller in the world and I’ve been known to make a mistake or two over the years. But at least I can read and comprehend what’s truth and what’s pure spin. And how are the critics going to answer to this blatant attempt to spin and slander? My guess is that what we’re going to find as a rebuttal is a dog’s tail isn’t spelled “tale” in an attempt to take the focus off them and back on our Founder in YTB and me.

Think it’s gonna work?

Me neither, but the faceless, nameless cowards who support this jerk as some type of crusader against the evil YTB will be jumping for joy that they’ve found more documentation and truth, when it’s obvious to me, their simply chasing their own “tales”.

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