One of the BEST features about Convention is the opportunity to learn and grow. Sure the recognition and the upgrades are a nice benefit, but the opportunity to LEARN makes our industry special. Always the student, I relish the opportunity to learn something new – enhance what I’m already doing – or get turned onto a brand new product or feature.

It’s what keeps this company fresh and interesting. I mean, YTB has never been boring, (especially the last couple of years) but all the new features, vendors and income opportunities not only make a company like this fun but worth your while with this kind of assortment to choose from.

Oh – you’ll also notice even more of our Travel Vendors offering up their expertise. While they’ve always shown up as a vendor in the past – this is the first year their getting in on the classes being offered. Nice to see their continued support.

Check out the great courses that are offered by ZamZuu University today. A chance to learn from the best in business – Business Builders, Featured Stores and Travel Vendors all in one place. It’s all here!

HOW TO USE SOCIAL NETWORKING TO BUILD YOUR TEAM AND GROW YOUR BUSINESS
Nakia Muhammad, Coach’s Corner member
This course will provide attendees with the basic knowledge and understanding of how to prospect, qualify, identify and sign up new Business Owners via Facebook. Learn and apply these techniques and explore your business!

TRAVEL THE WORLD WITH PLEASANT HOLIDAYS
Barbara DeSanto, Pleasant Holidays
Presenting the world of Pleasant Holidays – offering vacation and cruise packages to Hawaii, Mexico, Caribbean, Tahiti/Fiji, Costa Rica and USA Learn about all the great specials Pleasant Holidays has to offer!

BECOME A DIRECTOR IN 90 DAYS
Dave and Marlis Funk, ZamZuu Directors
Learn how to become a Director in 90 days including the three phases you must go through to be successful in ZamZuu. They will teach you how your “Wheel of Fortune” can help you build if you JUST APPLY IT!

HIGH QUALITY, CUTTING-EDGE NUTRITIONAL SUPPLEMENTS
Brett Cherry, Nutraceutics
Nutraceutics is dedicated to formulating and bringing to market the highest quality nutritional supplements based on the latest in scientific research and manufactured to the most exacting pharmaceutical-grade specifications.

PROTECTING OUR KIDS WITH ZAMZUU CHILD PROTECTION MOBILE APPLICATION
Tim Woda
Protecting our kids from the dangers of sexting, cyberbullying, and sex predators.

BIGGER PROFITS WITH GINA ALEXANDER HANDBAGS
Gina Alexander, Gina Alexander Handbags
The story from the woman herself! Class includes social media strategies, how to make money with Facebook, how to recognize the PERFECT photo and placing orders with/without a photo.

THE MIND OF THE TEST DRIVE
Demond Crump, ZamZuu Director
Learn the reason for every move made during the “test drive.” Demond will demonstrate how the value of ZamZuu should be showcased!

JUMP START YOUR CRUISE BUSINESS
Ann Sedgwick, Carnival Cruise Lines
This fast paced seminar will include what you need to know to be successful in selling cruises, the tools to make you more successful, the most popular destinations to sell right now, the easiest way to sell and book travel, tricks of successful groups and selling up for greater commissions! Whether you are just getting started in the business or a seasoned pro, this seminar is for you!

EMPOWERING YOU TO PROSPER
James and Marcia Prewitt, ZamZuu Directors
Learn how to grow closer to the source of all true wealth and power. Leverage your time and effort by using a systematic approach to explore your business. Find a divine balance of being successful mentally, spiritually and financially!

EVERYTHING YOU NEED TO KNOW TO SUCCESSFULLY SELL DIAMOND ICE PRINTS
Julie Milford, Diamond Ice Prints
Come hear an introduction/history of the company and product, a detailed description of the process, photographic resolution training, sales strategies, and support.

HOW TO HAVE A SUCCESSFUL HOME PARTY WITH JOLIECOU JEWELRY
Lee Bayes and YoLanda McClease, JolieCou Jewelry
Imagine having fun selling JolieCou Jewelry and Accessories and making money while you do it! This presentation will teach you how to have a “Successful Home Party” and boost your sales. Who doesn’t love high quality, unique jewelry at affordable prices!

GIVING YOUR BUSINESS A FACE LIFT
Linda Chaé, Chaé Organics
Learn how to build your business with new, exciting products. Even men will have a secret weapon to enroll women and other men. Website Discount Code given to attendees only.

SETTING THE RIGHT (DNA) EXPECTATIONS!
Nick Nicholson, ZamZuu Director
This class will teach you how to set realistic expectations in your new ZamZuu Business. It will show you how to build a large and committed team of successful leaders.

YTB TRAVEL NETWORK
J. Kim Sorensen, President and CEO of YTB Travel Network, and Guest Speakers
Come hear about a few of the many opportunities YTB Travel Network provides. You can expect to learn about niche and group travel opportunities and hear from the experts!

TEAM BUILDING
Jerome Hughes, ZamZuu Director
Jerome Hughes and several team leaders will discuss skills for building a successful team.

ZAMTEK – WIRELESS PRODUCTS AND THE ZAMZUU DIGITAL VIDEO PHONE
Marc Tolkov, Simplexity and Barry MacCheyne, WorldGate
Simplexity will teach you everything you need to know about wireless products and services. WorldGate lets you experience an exciting demonstration of the ZamZuu Digital Video Phone and the opportunities it presents!

ZAMZUU INSURANCE 2.0 AND EDUCATION AND FINANCIAL SERVICES – “THE NEXT GENERATION
Mark G. Pollock and Dustin Lopez, ZamZuu Insurance
ZamZuu Insurance will cover the Website with a new Avatar look, how to quote and when you get paid. We will also cover the basics of the Financial Services site and what you get paid for. Both are kicked off with a “Did You Know” video!

LEARN HOW TO PUT THE “ZAM” IN YOUR ZAMZUU BUSINESS
Arlyne Thompson, ZamZuu Director
Utilizing themed home parties, inspiring events, educational webinars, exciting conference calls and tools to keep your team connected!

GETTING STARTED (ZAMZUUED) FAST!
Malcolm Alexander, ZamZuu Director
Ever wonder what the difference between you and the major networkers? How do you land a big fish? You will be let in on some industry secrets the big boys don’t want you to know!

THE WORLD OF PRINCESS CRUISES
Amy Alford, Princess Cruises
Join Amy Alford, District Sales Manager with Princess Cruises for an informative presentation and discover the World of Princess! Learn why Princess is the consummate host and the value of selling Princess to your clients. New itineraries for 2011 and 2012 will be featured.

FACING YOUR GIANTS
Jil Greene, ZamZuu Director
Everyone has the ability to be a Director! If you are not…something is stopping you. What is it? It’s your Giant. Attend a real live ceremony (presentation? Ceremony doesn’t fit here) that will show you how to slay your Giant, put it to rest and become a Director in the ZamZuu Business!

WHO WANTS TO BE A MILLIONAIRE? THE FORMULA FOR SUCCESS
Nick Pagano, ZamZuu Director
The economy has changed and so have the ways to create and maintain wealth. Given that, why is it that some people can build this business easily and others have more difficulty? We will answer that question in this presentation!

HOLLAND AMERICA LINE, ELEGANT COMFORT
Robin Pelland, Holland America Line
For more than 136 years, Holland America Line has been a recognized leader in cruising, taking their guests to exotic destinations around the world. Through excellence, they create once-in-a-lifetime experiences. Holland America Line provides elegant comfort, award-winning service, five star dining and extensive activities.

THE POWER OF RESIDUAL INCOME
Rick Ricketts, ZamZuu Director
Come hear Rick Ricketts talk about leadership and building relationships that will help you produce and maintain your residual income.

DISCOVER HOW PH PERFECT CAN BE YOUR ULTIMATE FOUNTAIN OF YOUTH
Kriss Hansen and George Hou, pH perfect, Inc .
Learn the dirty little secret multi-billion dollar companies don’t want you to know. Also, find out how pH perfect can eliminate toxic stress and pollution from your life.

As you can see – there’s something for everyone and most mix and match as they like. With so much to choose from, the hardest part is narrowing it down to just a few classes. Spend the whole day on travel if you’d like – or building your business – doesn’t matter to us. It’s all about what matters to YOU.

Nice – huh?!

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Every challenge comes with an opportunity to learn and grow. Smart people and good companies take full advantage of such an opportunity while others – well…not so much.

Carnival has been an interesting “case study” over the last few years. The various challenges the with rising fuel prices and the eventual recession that followed keeping more people at home, Carnival has managed to handle the adversity very well with a willingness to make tough choices, and the ability to rethink and transform their operations to streamline their business and continue to turn a profit.

Automation has played a key roll in Carnival’s transformation and ability to remain “The Most Popular Cruise Line in the World”. It’s not that you couldn’t book and manage clients through Carnival’s agent portal prior, but much of the “call center” activities that lingering old timers have known for years is now gone. (And they’re visibly upset – as usual.)

Early Saver, Pack & Go and Interline Rates have been handled via automation for a while now. Resident Rates, Senior Promotions, Military Rates and Travel Agent Cruise Sales recently went into automation mode August 1st. With so many new features now handled online only, Carnival decided to streamline their Agent Portal for ease of use with a totally new agent portal called GoCCL.com.

GoCCL was created with the Agent in mind, making it easier-to-navigate, more information than ever before, and it’s even Google-search-powered. The end result helps agents speed up the sales process along with some innovative and creative tools to help market to clients and prospects.

Carnival focused on these key areas:

• Improved design and organization – Carnival took all the constructive feedback and designed GoCCL.com around the concept that the right tool is only one-click away. You’ll always be ready when your customer is.
• The right information – when you need it. Now, there’s no more searching around the portal for information you need. GoCCL.com features a completely redesigned Resource Center that gives you lightning-fast access to a comprehensive library of sales programs and product information. Finding the right link is a breeze with GoCCL’s Google-powered search engine.
• Booking Tools – Create and manage reservations, access FunShipPay and verify Guest Document Status.
• Marketing Tools – It’s the one-stop place for all of your marketing needs, including the updated Ad Wizard, eBrochures, Collateral Ordering Tool, Brand Center, Fun Itineraries – as well as our Carnival Fun Tees!
• Training – Explore informative training videos, exclusive Webinars and learn more about how to advance your business at CCL University. You can also browse schedules and register for executive conferences, exciting shipboard events and our signature “Funtastic” Fam Weekends.
• Resource Center – This is the place to get all the information you need. You’ll find Carnival news and updates, FAQs, forms and policies, and Carnival products and program details. Be sure to check out our value-packed Knowledge Center: a great reference resource with facts about Carnival procedures, ship and port information – and much more.
• Specials – Get the scoop on Carnival specials, Early Saver fares, promotional programs, featured specials and other great deals for your clients.
• News and Alerts – The home page news ticker displays Carnivals latest news and important advisories and remains visible throughout the site.

The GoCCL portal is a state-of-the-art sales and marketing tool that will not only keep Carnival number one, but possibly widen the gap as new agents embrace the technology that’s available today. From the looks of it, it will make sales and marketing faster, easier, and more powerful than ever before.

If you look back over this blog and all the articles we’ve written about Carnival over the years, you’ll see that change is in fact a good thing. It’s not about being broken or unproductive – it’s about tweaking and moving forward in today’s fast paced and information rich environment with more opportunities than ever before. Reminds me of another “business model” that’s near and dear to our hearts. (And we’ve documented plenty about THAT topic here too!)

So go check out GoCCL.com. I think you’ll like the upgrade once you come aboard!

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If you didn’t know that June is Carnival Month with YTB Travel – you’ve got to be hiding under a rock somewhere. Carnival has been sending out all kinds of promotional e-mails this month and even offered up a couple of live webinars to assist the YTB sales  field in promotions and sales.

The month got kicked off to a great start with a “Cash Back” promotion that clients still have time to get in on before the end of the month. YTB Travel will conclude the month long promotion with Carnival with yet another “Sail-A-Thon” coming up June 29th. (More information on that next week.)

Communications were sent out yesterday about Carnival’s newest ship, the Carnival Magic which will home port in Galveston, Texas and offer 7 day sailings. The Carnival Triumph will move from New Orleans to Galveston as well to take over 4 and 5 day sailings. Galveston has always offer some of the best rates from any home port.

New Orleans will still be covered as well, including a fabulous new 7 day itinerary option. Both the Carnival Ecstasy and the Carnival Conquest will move to New Orleans offering 4, 5 and 7 day cruises options. Once again, New Orleans will have two ships making the “Big Easy” it’s home. Something we haven’t seen since Katrina hit back in 2005.

Here’s a list and time line for all the changes:

• 9/22/11 – CARNIVAL ECSTASY begins service from New Orleans
• 10/6/11 – CARNIVAL TRIUMPH begins service from Galveston
• 10/28/11 – CARNIVAL MAGIC 16-DAY TRANSATLANTIC FROM BARCELONA TO GALVESTON!
• 11/13/11 – CARNIVAL CONQUEST begins service from New Orleans with 3 different seven day cruise options!
• 11/14/11 – CARNIVAL MAGIC begins service from Galveston

Both Galveston and New Orleans ports are fabulous destinations in themselves and to combine the cruise offerings, makes this a perfect choice for a Carnival Cruise. You’ll want to promote these ships and sailings now to capture this business!

The following release was sent out yesterday.

NEW 130,000-TON CARNIVAL MAGIC TO OPERATE SEVEN-DAY CARIBBEAN CRUISES FROM GALVESTON BEGINNING  NOVEMBER 2011,

TO BE PORT’S LARGEST YEAR-ROUND SHIP

Carnival Conquest, Carnival Ecstasy to Sail Year -Round From New Orleans,

Returning the Line’s Capacity to Pre-Katrina Levels

MIAMI (June 23, 2010) – Carnival Cruise Lines’ newest ship, the 3,690-passenger Carnival Magic, will operate seven-day Caribbean cruises from Galveston beginning Nov. 14, 2011, becoming the largest cruise ship based at the port year-round.  Additionally, the 2,758-passenger Carnival Triumph will reposition from New Orleans to Galveston to operate year-round four- and five-day Caribbean cruises from that port beginning Oct. 6, 2011.

Homeporting the Carnival Magic and Carnival Triumph in Galveston represents the largest-ever capacity commitment by a cruise line to Texas.  With these deployments, Carnival expects to carry more than 450,000 guests annually from Galveston – a 28 percent increase over the current year.

In turn, the 2,974-passenger Carnival Conquest and 2,052-passenger Carnival Ecstasy, both of which are currently based in Galveston, will reposition to New Orleans to operate year-round departures from that port, returning the line to pre-Katrina capacity levels there.  With Carnival Conquest and Carnival Ecstasy, the line is expected to carry nearly 340,000 passengers annually from New Orleans – the most of any cruise operator.

“Deploying the new Carnival Magic to Galveston and increasing capacity on our popular short cruise program with the Carnival Triumph is a clear indication of the tremendous appeal and growth of this key homeport, which consistently earns high marks from our guests,” said Gerry Cahill, Carnival president and CEO. “At the same time, we are very pleased to return to pre-Katrina capacity levels in New Orleans with the Carnival Conquest and Carnival Ecstasy – a wonderfully positive indicator of the city’s continued growth and recovery,” he added.

Carnival Magic, Carnival Triumph from Galveston

Carnival Magic, which is slated to debut in Europe in May 2011 with a host of innovative facilities and features, will offer two different week-long itineraries from Galveston, including seven-day western Caribbean voyages to Montego Bay, Grand Cayman and Cozumel, and week-long eastern Caribbean cruises to Nassau, Freeport, and Key West.

Carnival Magic will offer many exciting amenities including a spectacular water park, an exclusive adults-only retreat, a wrap-around promenade with whirlpools that extend out over the ship’s sides, and expansive spa and children’s facilities.  Also featured will be a variety of stateroom choices, including deluxe ocean view  accommodations with two bathrooms, some of which feature five berths and hold particular appeal for families; cove balcony cabins located closer to the water line; and spa staterooms that provide special access and benefits.  A number of new innovations are scheduled to be announced in the near future.

Prior to launching year-round Caribbean service from Galveston, Carnival Magic will operate a series of seven-, nine- and 12-day Mediterranean voyages from Barcelona May 1 to Oct. 16, 2011; followed by a 16-day trans-Atlantic crossing from Barcelona to Galveston departing Oct. 28, 2011.

Also being deployed to Galveston is the Carnival Triumph which will operate year-round four- and five-day western Caribbean cruises beginning Oct. 6, 2011, becoming the newest and largest ship to operate a year-round short cruise program from that port.  Four-day cruises depart Thursdays to Cozumel, while five-day voyages depart Mondays and Saturdays and visit Cozumel and Progreso, Mexico.  Carnival Triumph offers many guest-pleasing features and amenities, including nearly 500 balcony staterooms which are very popular among consumers and typically not available on short cruises.

Expanded Capacity from New Orleans

Carnival Conquest will reposition to New Orleans for year-round seven-day Caribbean cruises beginning Nov. 13, 2011.  The ship will offer three different week-long Caribbean options from New Orleans: a new western Caribbean program featuring Montego Bay, Grand Cayman and Cozumel, an eastern Caribbean itinerary to Key West, Freeport and Nassau, and exotic western Caribbean cruises to Belize, Roatan and Cozumel.

Carnival Ecstasy will operate year-round four- and five-day western Caribbean voyages from New Orleans beginning Sept. 22, 2011. The ship underwent a multi-million-dollar renovation last year that added an expansive water park, tropical-style main pool area, adults-only retreat and 98 balconies to existing staterooms.  On the Carnival Ecstasy’s new itinerary, four-day cruises departing Thursdays visit Cozumel, while five-day cruises departing Mondays and Saturdays call at Cozumel and Progreso, Mexico.

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Yes, you read that right – it’s not some sort of typo. (Which I’ve “heard” I’ve been known to make. ;-P)

I hope you were paying attention to our newsletter earlier this spring when we promoted the Viking webniars and trainings. It’s going to come in mighty handy when talking to clients and booking this very profitable niche.

I’m not a big fan of river cruises personally. (More of an ocean going cruiser myself if I had my choice.) However, my parents truly enjoy this type of cruise experience, and have booked several river cruises with BandBVacations.

What makes this type of cruise experience attractive is the constant scenery change and the historical significance many of the ports of call provide.

Viking announced this week that they will be paying commissions on every part of their cruise experience. As a result that means more money for you as an agent. Kind of sounds backwards after all these years I know, but it’s true!

Therefore, it would be wise to offer up Viking as a viable option when this type of experience is selected.

One word of caution however: Because you’re part of an MLM, you can’t promote Viking as an option ethically.

Say what?!

Sorry, but it’s one of those double standards that we have to put up with because of the fears, phobias and illusions our traditional agents have about us. We only do it for the money – we’re not looking after the best interest of our client.

See, last year I made the “mistake” of writing about how I tend to promote lines that offer better commissions over others. If all other things are equal, I’ll most certainly offer something that pays a higher commission as a result. It’s just smart business.

Not everyone understands “business” however, and I went round and round in the comments section of this post with a commenter who just couldn’t grasp that concept because it’s MLM, not traditional business. Traditional Agents picked up on it as well, and laid claim that I wasn’t looking out for the best interest of my clients.

Now that the shoe is on the other foot however, it appears that “travel agents” don’t have a problem “promoting” one line over another.

Very strange how that works – but it’s just another example of the double standards we have to put up with in order to keep these myths and rumors about MLM being something less than legitimate alive in their own minds. It creates drama and controversy for them, which keeps them from looking at their own shortcomings.

Like I’ve said many times over, the truth always has a way of coming to light. ;-P

Anyway – this is a really good deal from Viking, and found the Press Release here:

LOS ANGELES (June 8, 2010) – Viking River Cruises, the world’s leading river cruise line, today announced that effective June 9, 2010, it will implement a new, industry-leading commission structure: Viking will pay commission on every aspect of a client’s booking—from cruise and air to shore excursions, port charges, taxes, fees, travel protection plans and more. With a decade-long tradition of innovation, Viking River Cruises now leads the travel industry—including its river cruise competitors and all ocean cruise lines—with the trade’s only fully commissionable program.

“This unprecedented commission policy was developed with input from leaders in the travel agency community, and it is very simple,” comments Torstein Hagen, Chairman of Viking River Cruises. “If an agent sells a Viking River Cruises itinerary, they earn a commission on all of it. Our partners will be paid for everything they sell.”

In addition, to the industry-exclusive payment on air, port charges, taxes and fees, Viking will offer many other commissionable upgrades—such as Premium Economy or Business Class air upgrades, beverage packages, gift orders and more—to make the most out of the guests’ river cruise experience while increasing the agents’ profit from the reservation. Unlike other river and ocean cruise lines, there are no exceptions. The new commission program will apply to all new 2010 and 2011 bookings, and Viking will continue to pay commissions 29 days prior to departure.

There you have it folks – a vendor who actually wants your business by offering you more commissions. What a concept!

Like I said, it’s a great little niche when you find the right clients who enjoy this type of cruising experience. Profitable, and very easy to service.

Keep up to date with our newsletter, we’ll keep an eye out for more trainings from Viking to help you get up to speed if need be.

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One of the most forward thinking and innovative suppliers in the Travel industry in my opinion is Carnival Cruise Lines. They were one of the first to embrace YTB in the early days, and haven’t been swayed by myths or phobias surrounding the Network Marketing industry. It’s just “business” – and they don’t get caught up in the drama. YTB has consistently produced sales for the cruise line which in part enables the line to maintain their distinction as “Most Popular Cruise Line in the World.”

In another innovative move – Carnival will be launching a “cash back” promotion next Monday (June 7th) of up to $160 per stateroom with a variety of cruises through February 2011.

While I’m sure YTB  would like to take credit for this promotion which currently provides “cash back” through ZamZuu, Carnival designed the program on their own to entice more people to book cruises.  Saving money is still a big hot button these days, and they’ve found a way to capture what’s hot. By offering “cash back” in amounts ranging from $80 per stateroom to $160 per stateroom via a shipboard credit, the hope is that it will tip the scales in Carnivals favor over other cruises offered during this time.

Cash back amounts are based on cruise length and can be redeemed on board during the cruise for a variety of options and amenities. If by chance you don’t use your allotted amount – you’ll get a check at the end of your cruise.

Credits will be offered starting on 3-day and longer cruises and include the Caribbean, Bahamas and Mexico from 15 convenient departing ports in the US.

The “Cash Back” details are as follows:

• $40 per person (max $80 p/stateroom) on select 3-, 4- & 5-day sailings
• $80 per person (max $160 /stateroom) on select 6-day or longer sailings

The shipboard credit is automatically applied on guests’ Sail & Sign accounts when they board their cruise and can be redeemed toward shore excursions, spa treatments, gift shop items and a variety of other shipboard purchases. Any unused funds at the end of the cruise will be returned to guests on debarkation day in the form of a check.

The new promotion is capacity controlled and applies to new individual bookings for category 4A and higher. Bookings have to be made between June 7 and June 30, 2010 to qualify for the promotion and it is valid with the “Fun Select” advance purchase discount fares. Guests must request fare code OCB when making the reservation.

The Cash Back promotion will be promoted nationally via TV commercials and local radio spots as well as through a direct-response TV spot. I suspect it will also be a very hot topic during tomorrow nights YTB Travel Network webinar with Ann Sedgwick. (For YTB Travel Network Agents only.)

If you happen to be on our newsletter, you already know how to register for this webinar, and I highly suggest that you get yourself registered. If you’re not on our newsletter – shame on you! (Get yourself registered now.) In the meantime, if you don’t have the info to get on this, send a support ticket to the home office through your back office and they’ll get you the hooked up with the webinar tomorrow night.

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Word must be spreading in the Travel Industry about YTB Travel Network’s Sale-a-Thon webinars. I can’t think of a single reason why it wouldn’t. It’s incredibly cost effective, (in fact it costs the supplier nothing but a little time) it provided suppliers a potential to reach thousands of viewers in one shot, and also enables the supplier to educate clients on the features, advantages, and benefits of thier company first hand.

Carnival, Princess, and Pleasant Holidays are all companies who have hosted multiple webinars with YTB Travel Network in the past because quite simply it works. (Why else would these others come back for more?)

Globus may be a new company to the growing list of suppliers and vendors that have joined YTB for these fun and informative events, but they’ve been around for more than 80 years. Their “family of brands” include not only Globus, but Cosmos, Monograms, and Avalon Waterways with itineraries covering Europe, North America, South America, Asia, Australia and Africa. They also offer several varieties or flavors of tours to meet the needs and demands of today’s traveler. From fully escorted tours, premium, independent, or river cruise vacations.

Clearly, there’s something for everyone.

Because of their vast array, Thursday nights Sale-a-Thon will offer the largest variety of tours and destinations YTB has to offer to date for one Sale-a-Thon. The live event kicks off at 8:00 EST, with rebroadcasts at both 9:00 pm and 10:00 pm right on your computer.

YTB Travel Network President Kim Sorensen will be hosting this event with Bob Black from Globus Thursday night right from our booking engine. A full list of the sales offered can be downloaded here.

With Globos being the largest tour operator in the business, they also have the largest number of “guaranteed departures” – meaning, there’s no worry about your dream vacation being canceled due to a lack of minimum bookings. Avalon Waterways also has the newest and most innovative fleet of riverboats in the industry. (We’re not talking paddle wheels here.)

If you’ve been thinking about a guided tour or want to head out on your own with an independent tour to do your own thing, you need to check out this Sale-a-Thon tomorrow night and see for yourself what Globus “Family of Brands” and YTB has to offer.

It will cost you nothing but an hour of your time, and you just might find the perfect destination and price for your next vacation.

Hope to see you online tomorrow night!

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Think back to last week when we gave yet another example of our exemplary “Travel Professionals” and their bizarre behavior.

Since we spent time highlighting how poorly one segment of our industry can behave, I thought I’d spend an equal amount of time highlighting a perfect example of how another segment can respond. What’s even cooler – it comes pretty close to what I suggested as a viable solution for our “Professionals” last week, and how they should respond to the iTrek promotion about them being – well – “dead”.

There’s a right way to do things – and a wrong way. The wrong way leaves everybody involved feeling bitter and angry – which also leaves the industry exhausted and void of any hope.

The right way is getting some pretty good press with people talking – and laughing.

I first found this story on Twitter from PhoCusWright. (we’ve written about PhoCusWright before) We’ve all seen the “Bags Fly Free” promotions of Southwest Airlines. I’m not so sure you’ve seen the latest in this series of commercials. (I know I haven’t – but I don’t watch that much TV.)

The latest installment entitled ‘Battle Cry’ (shown left) highlights the now familiar Southwest baggage handlers who charge another airplane on the apron, only to flash passengers on another airline with individual letters painted on their bellies – which spell out the words “Bags Fly Free”.

It should be noted that the “competing airline” wasn’t blatantly obvious to the average viewer, but it was pointed out that the airline that Southwest baggage handlers “flashed” was Airtran. (The logo was blocked out on the plane in the commercial.)

As thing often do, word began to spread about this new Southwest commercial and questions and rumors began to circulate that Southwest was “dissing” Airtran.

Airtran had a couple of choices here.

They could have reacted like our “travel professionals” as petty and angry to strike an attack on Southwest with a bunch of bad press and move to “out” Southwest for the commercial.

Or respond with its own internal commercial which pokes fun at Southwest.

It should be noted that Airtran has not made any public statement about the commercial – but instead responded on its internal website for Airtran employees to view. (In other words, you won’t see this on TV) It also added this statement with the following video to the Airtran family:

“We’ve heard from many Crew Members from around the country about a funny ad currently running on network TV. We’ve been asked again and again how we planned to respond. Well, we thought about it and thought about it and decided to not respond at all. After all, focusing on running the best low-cost carrier in America is enough to keep us busy.

BUT…if we were to respond, it might look something like this:

Thanks to all of our volunteer Crew Members for donning these costumes and playing along. Your dedication to AirTran and your performance was truly MMMOOOOOOOving.”

It’s obvious that there’s no need for Airtran to get bitter or angry because Airtran happens to have viable service and sufficient market that flies with them. In other words – they’re far more secure in their own product and service than our “travel professionals” appear to be.

Does everyone need to fly with Airtran? No. They also understand that they can’t be everything to everybody. There’s more than enough market to go around, and Airtran isn’t about to take its eye off the ball simply because someone else takes a pot shot at them.

While they did spend some time putting this piece together, it’s all done in good fun and leaves everyone in a good “moooooood”. (Sorry, had to do it.)

That’s what true “professionals” do. It’s called re-framing, and good leaders know how to disarm a potentially volatile situation with grace and humor.

Now if it could only branch out to those who truly need to lighten up. They might be able to attract some positive press like this, and actually attract clients instead of pushing them away.

The only question I have is: Will they figure it out before it’s too late?

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