There are several things that make me proud to be a member of YTB and ZamZuu. I mentioned Flags4Vets just before Convention. The company has also been a part of Feed the Future in years past, which provide toys, computers, musical instruments, and other gifts to children. We also can’t forget Passport To Giving which provides a steady stream of income for non-profit organizations who no longer have to beg for money.

This fall YTB and ZamZuu will expand its community service to help even more people in the form of security services for the average person. We know all too well about nut cases who poke and prowl the internet for your personal information and end up posting it publicly for everyone to see. While the information age we now live in can be a huge benefit – there is a segment of society who is suffering for whatever reason – and in their own dysfunctional way, they believe that victimizing others will make their pain go away.

While these people may or may not take responsibility for their own wellbeing and happiness – there IS something YOU can do to protect yourself and your family from this ugly segment of society.

That’s why we have a special interest in what ZamZuu will roll out as a new premier identity theft recovery product called the Entrust America ID Recovery Plan. In the event of an identity theft, the covered member is assigned a certified “Rush ID Recovery Specialists” from Entrust America who performs all the recovery and restoration work on behalf of you, the victim.

Most other plans on the market today merely offer assistance and expense reimbursement, and the victims are forced to do their own recovery. Don’t be fooled by slick marketing tactics, partial solutions and fine print exceptions that protect them, not you.

Last year, as many as 10 million Americans were victims of identity theft according to the Identity Theft Resource Center.

We know how nasty and foul these perpetrators can be – but there is a way for you to remain in control and have peace of mind. Entrust your identity to local, regional, and national police associations and law enforcement (who also use THIS product) with Entrust America who fully recovers the victim’s identity, repairs the damage done, pursues the perpetrator, and takes legal action on your behalf.

The second product ZamZuu will launch is something we believe every parent needs in this day and age. Personally, I have no problem with people coming after me – but when it comes to my family that’s an area that’s so far out of bounds I can’t even put it into words. (And you know me – I have a way with words.)

KidZafe by Zamzuu helps you protect your kids from predators, bullies and sexting and helps you protect their privacy and reputation on Facebook, MySpace, Twitter and on the mobile phone.

I could go on for days writing about this – but the mind doesn’t see in words – it sees in pictures – and I want you to get the full impact of what’s at stake here as a parent and what you can do to protect those you love. The video embedded below is powerful – especially if you’re a parent of young children. What I really like about this product is that it doesn’t force you to hide or lock up your children from the scum that may be after them – but it will warn and help you protect them. It puts you back in control of the information they now have at their fingertips.

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I know I’m on vacation this week, but I wanted to post a quick thank you for all the Birthday wishes yesterday. My e-mail and my Facebook page were covered with well wishes and it’s a real honor to have such good friends who take the time to send their comments and wishes – especially on a day like yesterday.

It was a really good day. My wife made my favorite dish, lasagna, and the kids decided that “everybody needs to play games on their birthday”, so that’s exactly what we did. To see a birthday through a child’s eyes is really something.

Absolutely adorable!

After seeing all the comments and wishes from you, I felt compelled to return my thanks for thinking of me as well. You’re a good group of friends and your thoughts and comments mean more than you’ll ever know.

I am grateful for having you as a friend. Thank you!

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Would you like another clear cut example that “word of mouth” works?

Yeah, I know – I’m preaching to the choir here, but this type of documentation and research can be very useful when talking to prospects about owning their own home based business. It appears that market research firms Chadwick Martin Bailey and iModerate Research Technologies found that people are more likely to recommend brands they follow as fans on Facebook and Twitter. Likewise, these same followers are more likely to buy from the brands they follow.

The study was conducted with 1500 consumers and here are the hard numbers:

• 60% of Facebook fans and 79% of Twitter followers are more likely to recommend those brands since becoming a fan or follower.
• 51% of Facebook fans and 67% of Twitter followers are more likely to buy the brands they follow or are a fan of.

With now over 400 million Facebook users on the internet these days, one might conclude that there’s an opportunity to be had here.

What’s even more interesting is that these users now actually expect business to have a presence in these mediums. The comments found in the release are very telling:

• “It’s EXPECTED that a company have some digital face – whether it’s on FB or Twitter I don’t know – but they need a strong electronic presence or you doubt their relevance in today’s marketplace.” Female 50-54
• “Either they are not interested in the demographic that frequents Facebook and Twitter or they are unaware of the opportunity to get more exposure in a more interactive method.” Male 35-39
• “It shows they are not really with it or in tune with the new ways to communicate with customers.” Female 18-24.
• “If they’re not on Facebook or Twitter, then they aren’t in touch with the “electronic” people.” Female 55-59

Clearly, Social Media has come of age, and those that embrace this medium have found a market that’s not only able – but very willing to recommend (aka “promote”) for you.

Those of us who’ve work in Direct Sales and Network Marketing (and do it the right way) have known about this phenomenon and how it works first hand. It’s really nothing new. You hook up, provide useful information that benefit them, and the next thing you know all sorts of people are purchasing based on a simple recommendation. There’s no need for heavy sales pitches or arm twisting when done the proper way.

In fact, anything heavy or over the top turns more poeple away can be the death of any online business in this environment.

Just relax, and be…well…”social”. Sounds obvious I know, but it’s the first step in building a long lasting relationship that will build trust and loyal fans and followers. Be part of the community and without much effort at all, you’ll find yourself climbing up the social media ladder – which in turn leads to exposure – credibility – and eventually sales.

Studies like this prove that Social Media not only works, but it’s now required if you want to build a viable business in this day and age.

Kind of puts a whole new light on the new ZamZuu marketing campaign launched less than three months ago doesn’t it? ;-P

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If you’ve been wondering when you’d be able to post some of your Deals and Steals specials on your Facebook wall, the wait is officially over.

Yeah-yeah-yeah, I know…YTB’s no longer in the “Travel Business”. Well, somebody forgot to tell the Home Office. ;-P

Typical of YTB and one of the reasons why they’re still around: YTB see’s opportunities to expand and grow business. Its probably the single biggest reason why I absolutely love this company.

This type of integration is such a piece of cake for the end user. It’s so easy, it’s almost embarrassing. See a deal that someone else might like? Want to share it with others? With one simple click of an icon up pops the link with comment box to share on your wall or via a private message to whom ever you’d like in your network.

If you need to jazz it up a little, or input some of your own information, that can be done as well in four different areas. (If there’s any doubt concerning what I’m talking about here, just click on the link and it will bring up a picture of each area.)

First is the comment box, which we’re all familiar with and use to doing if you’ve linked to any type of file or video in the past. From what I’ve seen, most people stop there, and that’s all well and good – but did you know you can do more?

• You can insert your own heading above the link
• Insert your own description under the link
• And of course – you can change the thumbnail picture to one that suits you best

After that, all that’s needed is a quick click on the “share” button to post it to your Facebook wall.

Sharing with family members, specialty groups, or close friends is now just a few simple clicks away on the most popular social networking site on the internet. Promoting your travel business has never been easier than this.

Just one more feather in YTB’s cap that shows how innovative and cutting edge this company really is.

Thanks YTB!

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I really enjoy reading other blogs – especially when they’re entertaining and fun to read. One of my favorites happens to be John Heald’s blog.

If you don’t know John, you probably should if you’re part of the Travel Industry. John’s the Senior Cruise Director for Carnival Cruise Lines and started blogging back in March of 2007 about his experience on Carnival’s latest and greatest ships. According to John (and I have no reason to doubt this) in that three year span he’s had over six million visitors to his site. Many have become loyal readers like me.

John came to Carnival in 1985 and has held the position of Senior Cruise Director since 2004. As Senior Cruise Director, he’s had the privilege of being Cruise Director for the last nine ships Carnival has launched. His latest appointment on the Carnival Dream has been – extremely entertaining to say the least.

I’m not one who appreciates British humor as a whole. There are a very select few that I have come to enjoy over the years, and John happens to be climbing up my list of favorites.

It’s not that John doesn’t take anything seriously. There’s plenty of evidence that he does (otherwise he wouldn’t be entrusted with the position he currently holds) but his perceptions about every day activities and customers complaints are a real stitch.

It’s evident to me that John’s blog has become a real labor of love. The time he takes to answer questions, provide insight, and even pull a couple of favors for customers shows a true loyalty to his readership and his company. He’s become a true ambassador for Carnival.

My personal favorites happen to be customer complaints. The more outrageous the complaint, the more outrageous and funnier the response from John. And for me, that’s a trait we all should have. Too many people take themselves and their perceptions far too seriously. How anyone can complain while on a cruise is something I’ll never understand. (They’re on a cruise for goodness sake!)

Everything is neutral and nothing has meaning except for the meaning that you give it. John not only handles complaints in stride, but with humor. He’s not mean or nasty about it any way – but certainly puts any complaint in it’s place with a sarcasm and lightheartedness that everyone could use more of.

John’s become such a prominent fixture in the industry that he’s been invited to open Travel Weekly Cruise & Tour Virtual Conference and Tradeshow at the end of this month. This two day event held on March 30 and 31st will give you an opportunity to hear John via the live webcast designed to promote and educate the joy of cruising with the industries finest.

Regardless if you can make Travel Weekly’s Virtual Tradeshow, you owe it to yourself to check out his blog for insight and a number of good laughs. You and even subscribe via RSS for updates right in your inbox. It’s been a great escape for me, if only for a few minutes, and I always come away with a smile – and to me – that’s what life’s all about.

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You best stay out of the kitchen.

Being one of the more visible YTB blogs on the internet, I have my share of readership. Most readers are supporters and enjoy my insight and information about our company.

I also have my share of detractors. Some I would safely say detest my existence for one reason or another. If you’re in the public eye, you can’t be everything to everybody and there will always be those who don’t agree with you. What makes my sort of activity and exposure dangerous is when emotions enter into the mix.

Emotions have too many variables. You can’t expect emotions to remain constant over time or from one person to another. Each individual perceives and reacts to each situation differently. Logic and facts however always have a base or a core that remain constant. One of the things we’re finding through our journey together with YTB is that the facts of our business model are able to withstand the misconception, half-truths, and lies that we see from those who use perceptions and opinions as their core defense.

As expected, John Frenaye took exception to my article on Friday and boldly laid claim that I’m the one who “spins”. He added that his blog was more “legitimate” and his was the only viable option where people had to ability to “judge for themselves”.

He’s also a tad upset at what he’s deemed a “personal attack” and eventually, “my lies” will catch up with me.

My – my – my. How easy it is to dish it out.

It’s interesting to me how quickly this group pulls the “personal attack” card when challenged. I’m not sure if they think they’re too pure, or we’re to take pity and look the other way when their blatant misrepresentations about our people, our Founders and our company are created by their hands. I hate to break it to this group – but they leave some enormous “stinkers” out there on the web. Their activities have left some laughing, and others appalled. We DO know right from wrong, ethical from unethical, what is morally right and what’s morally bankrupt.

To illustrate how bold and brazen John has become over the years, we’ll reference one of the most legitimate and honorable sources I know – our court system. What was forwarded to me last week clearly illustrates why our Home Office made the decision to turn down his requested interviews and why others have come to the conclusion that John can’t be trusted to “report” anything concerning YTB in an unbiased or accurate manor.

Case in point: This was written by John last week on his blog:

Of course, back in August of 2009, we reported on the story where Coach had a ramshackle home and was able to convince a church to make the repairs in return for a lease. But Coach reneged on the lease and got his home fixed for free.

I don’t know about you, but I wouldn’t call his post entitled “Once Upon a Time” an actual “report” but ironically – a “Fairy Tale”. If you strip away John’s “report” and look at the court documents which are linked in the word “TRUTH” it reveals John’s elaborate web of deception – not Coach’s.

Yes – John’s the one deceiving the flock – pouring Kool-Aid if you will. The “truth” shows that Coach and Chris “donated” the parcel in question to the church for a Minister and his family use as a parsonage. More troublesome; the word “lease” never even appears in the actual court documents, although conveniently inserted by John in his – “report”.

True, the home needed electrical upgrades to meet code, and a gas furnace needed to be converted to propane. There was never any lease however, and Coach and Chris never received a penny for their generous donation to the Church and its family. Consequently, the court concluded:

“the parcel here in issue and the house thereon qualified for exemption during all of the 1998-assessment year either because it was in the process of adaptation for exempt use or because it was actually used by the Church as a parsonage for Rev. Casey.”

I know I’m going out on a limb, but you be the judge here. Which do you find more “legitimate”? John’s “Once Upon A Time” fairy tale – or – documentation from “The State of Illinois“?

What’s so astounding to me, is the man doesn’t appear to understand how anyone could possibly question his “reporting” as wrong or even inappropriate. To question anything he says or does is challenged with a very coy rebuttal and continued claims that HE is the most fair and unbiased source concerning YTB in the land. According to John, he’s proven how Coach has a long history of deception and he’s proud that his flock agrees that Coach should be thrown in jail for doing what he did to this church.

And yes, that type of arrogance is frustrating – even for me.

We can’t forget another court ruling regarding YTB’s business model and claims of an elaborate pyramid scheme that wasn’t just dismissed but tossed out as “redundant, immaterial, impertinent, or scandalous matter“. Again we find John and others on the wrong end of an argument calling the absurd complaint “powerful”.

Here’s how the Honorable Judge Murphy described the complaint:

“The First Amended Consolidated Complaint, filed July 15, 2009, is an ungainly monster of 39 pages containing 133 paragraphs (many of which have subparagraphs) that likely does not pass muster under the familiar federal “notice pleading” standard.”

True to form, John “disagrees” with the court’s ruling, and makes no apologies for his position or opinions. John falls right in line with the type of hideous and outrageous accusations Counsel tried to pull in its second go around, after the first complaint was dismissed. Their answer to the problem – a bolder, more brazen attack.

So which do you find more legitimate? John’s statement, or Judge Murphy?

From John’s point of view, it’s YTB that is “crafty” and “sly”. The only reason why YTB is still around is due to changing our model or living on the very edge of the law. Regardless how much change or how close we “appear” to be, it’s still the right side of the law. YTB’s model has never required “payment for the opportunity to recruit others” from day one. You may not agree with that – you may not understand that – and you may never accept that. But because yours is only “opinion” and not “fact” – you do have to continue to deal with YTB.

Finally, John recently found out that the law is the law, and everyone (including him) must abide regardless of opinions or perceptions. The creation of a fake Zam Zuu fan page to mock and poke fun at our company violated ZamZuu’s trademark causing a confusing similarity. His defense – a space between “Zam” and “Zuu”. (And no, I’m not kidding.)

John, you don’t just stink – you absolutely reek of lies, deceit and a perception that the laws of this land simply don’t apply to you. It’s a double standard that I will not turn away from and I will not make any apologies for in calling you out. We all make mistakes (even me) but there comes a time when you have to stop blaming others or being a victim and take personal responsibility for your own actions.

You are in the public eye and there will be those who will disagree and oppose you. There will also be those who will hold you accountable for your actions. If you don’t like it, either toughen up or stop what you’re doing and go back into hiding.

As it stands right now – you have proven to me, our company, and several outsiders who have no beef one way or another with YTB that you should not be trusted due to your attitude and your actions documented above.

For every action, there is a reaction. So if you don’t like my reaction, stop acting the way you are!

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I don’t know how many actually remember reading “The Scarlet Letter“, nor how many have actually read this classic Nathanial Hawthorne novel. It takes place in Boston in the seventeenth century. A woman named Hester was sentenced to wear a large Scarlett Letter on her breast after it was discovered that her child was conceived from having an adulterous affair. She was deemed a sinner, and was publicly displayed as such. As a result, the town would hurl insults to humiliate her for having sinned.

Hester was publicly shamed – socially isolated and alienated for her indiscretion.

Three centuries later, most of us would consider such a public display barbaric – or at the very least uncivilized. I still see plenty of examples, mostly from my kids experience in school with one child’s attempt to shame another in front of their peers. (Remember seeing the “Kick Me” signs on the back of the class nerd?) As adults, we develop a higher sense of self-worth and self confidence in our own abilities that such behavior is no longer necessary.

The act of shaming another person is an attempt to gain power over another. The desire is to alter and shape another’s behavior or belief. It’s a way to communicate who is the outcast and who are the elite. Who is down-and-out and who is one-up. It produces an immense sense of power and control for the person dishing out the insults – using the other as a punching bag – while deflating the self-esteem and self-worth of the person being shamed.

I’ve never bought into shaming another person as a form of control – it’s just not something that I believe is effective or worthwhile. My recovery from alcoholism 20 years ago enabled me to develop a higher standard of self-worth, self-esteem, and self-confidence. My recovery also changed my perspective when dealing with individuals who attempt to shame others.

It was during that time I found they were the ones who are weak and insecure – not the other way around.

Think about it – if your position and confidence resided where you felt secure there wouldn’t be a need to fill any type of void by stepping on someone else to prop yourself up. Likewise, there wouldn’t even be a need to respond because your own experience and beliefs override any outside attempts to change that belief.

You’d already be whole or complete.

Seeing random acts of humiliating and alienating has increased for me over the last few years. In part, because I’m involved in a very emotional industry which provides average people an opportunity to run a home based business. On the one side, these same average individuals see an opportunity to get themselves out from under the bottom of the pyramid known as traditional business. (Starting at the bottom and never finding a way to work their way up the ladder, or pyramid.) On the other side, you find those who have either failed themselves in a short stint with MLM, or have bought into all the myths and stereotypes they find from reading.

A simple observation will quickly form the conclusion that those who have the least experience on either side are by far the ones who are the loudest and most obnoxious. Why? They don’t have enough experience or documentation to fall back on to support their beliefs or convictions.

Look at Coach, Scott, and Kim. All three have been extremely successful in MLM and their experiences extend back to the early 1980′s with A.L. Williams. Attempting to insert any of the myths, rumors, or stereotypes about MLM into their belief system is like trying to tell YOU the sky is purple. The opposition can jump up and down – scream at the top of their lungs – provide example of others who also think the sky is purple but you’re not going to budge. All those years of looking up to the sky and seeing blue simply can’t be overwritten or changed.

Think that example is oversimplified or outrageous? Possibly – for you. But those of us who’ve been a part of this industry and work it the right way know exactly what I mean. It’s something you can’t explain – like how kids will change your life. You have to experience it to realize the importance or relevance.

I was talking with my father last week about all the egg tossing and mudslinging that I see others get so wrapped up in. He told me he sees it all around us, and is thankful that he’s somewhat isolated now with my younger brother on their farm up in Pittsburgh. While my father is now retired, he still writes and teaches to keep himself occupied during the winter months on the farm. He sent out a publication to his subscriber base yesterday (of which I am a part of) and this one paragraph struck a chord with me after our conversation last week.

I know that rancor and incivility has existed before in the history of this nation’s politics. But seldom if ever has it been in the ugly stalemate we now experience. Neither major party will allow the other party to press any part of its agenda. Senators who argue vociferously on the floor of congress no longer later sit down to lunch or dinner with their other-party colleagues. The scene is ugly and disappointing.

Ugly and disappointing is something our entire Country appears to be trapped in right now. Incivility certainly isn’t reserved for critics of YTB or MLM. It’s a trait that’s been learned and developed throughout the years that frankly, like my father, makes me sick to my stomach. How humans can treat other humans in this fashion is deplorable and unconscionable. For someone to demand respect or a voice by using these tactics goes beyond any boundaries I’ve ever known. It’s a big reason why I have the rules that I do on this blog.

I’ve spent years documenting about my experience and what I know to be true about YTB and MLM here on this blog. You don’t have to agree with it or even read it if it bothers you. But it does have boundaries for those who are incapable of being civil or rational. It’s simply not a trait I’ve been willing to tolerate since I started this blog – and I’m certainly not going to change that position now.

For the life of me, I can’t think of a single example of how insults or humiliation changed or resolved anything. All it did was heighten emotions, not logic. You’d think some would get that. But as we’ve seen – even the brightest, most talented, most promising of individuals fall woefully short of reaching any resolution because they’re just too wrapped up in their own egos.

We can only hope (and pray) that someday they might grow up to become confident, respectable adults.

You never know…it could happen.

In the meantime, just put these people aside and focus on the things you can control and find enjoyable. There’s no pleasure or knowledge in reading insults.

If I can do it, so can you, and you’ll never know how much better life can be until you actually let it all go.

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