The 1999 Texas Electric Choice Act, which went into full effect in January 2002, changed the electricity and power industry. In 2005 Rob Snyder committed $1.5 million of his own equity and after clearing a few hurdles with the Texas Public Utilities Commission, Stream Energy had a REP license and company to sell energy to its customers. They began switching customers over to their new energy plan with 40,000 customers by June. In August of that same year, Katrina hit, devastating the area and threatened to do the same with this new emerging MLM.

Even after so many hurdles, Stream made it through its first number of years and today is flying high. If you’ve never heard of Stream Energy, they’re a retail electricity and gas provider in Texas and Georgia. Stream is now the 29th largest private company in the Dallas/Fort Worth area based on revenues of more than $800 million in 2008. Stream’s marketing division, Ignite, has fueled Stream’s growth through what the company calls a “multilevel marketing program.”

There they are…those three little words…”multilevel marketing program” also known by three letters: “MLM”. One would think it was four letters based on the reactions of some extremely overzealous critics. Because YTB is also a “multilevel marketing program”, you’re well aware of how it brings out some real nut cases who for whatever reason feel they need to save everyone from themselves. Some of us have mothers who use to be in in charge of protecting us as children. Apparently mom needs help now that we are grown adults as some try to warn us of the danger surrounding Multilevel Marketing. (I actually asked someone last week if they were my mother.)

Attorneys from Houston’s The Clearman Law Firm have announced a federal class action lawsuit filed last week under the Racketeer Influenced Corrupt Organizations Act against Dallas-based Stream Gas & Electric, Ltd., Ignite Holdings, Ltd., their related companies and several affiliated individuals. The press release issued by Clearman looks to be a simple copy and paste from the pages of Wikipedia or Scam.com.

“Some of the individuals at the top of the Stream and Ignite pyramid earn millions of dollar a year, while most of those that are now joining the scheme will likely never recover their investment,” says Scott Clearman of The Clearman Law Firm, lead counsel for the plaintiffs. “Stream promises recruits that they can make vast sums of money, but the fact is that most will lose their money.”

Nothing new there. It’s the same line we’ve heard for years from a select few who are too stupid or too lazy to figure out that companies like Avon, Mary Kay, Tupperware, Fuller Brush, Amway, NuSkin, Primerica, and Pre-Paid Legal have been operating as an MLM for far longer than this myth about running out of people has been pitched. None of the listed companies have hit this invisible bottom few claim to be inevitable.

I absolutely LOVED the response from Rob Snyder that I found which points directly to the ignorance we find surrounding the MLM model.

The fact that the Texas Attorney General’s office has previously confirmed the legitimacy of Stream Energy’s network marketing effort speaks volumes to the veracity of Mr. Clearman’s assertions. Moreover, the further reality that Stream Energy serves as a Provider of Last Resort as requested by the Public Utilities Commission of Texas also attests as to Stream Energy’s standing and repute within the state’s deregulated retail electricity market.

Simply put, the direct selling models used by firms such as Mary Kay and Stream Energy have been repeatedly found to be unquestionably legal. And, unfortunately, it seems these days that any clown with a bow tie can file a lawsuit on behalf of a purported class of injured parties.

We look forward to seeing Mr. Clearman in court.

While I’ve yet fully investigated this situation I suspect there are a few Reps with Ignite who were unsuccessful in obtaining customers in the first couple of weeks. Instead of improving themselves with knowledge, sales skills, or self-confidence, it was easier to find an Attorney who could file a law suit on their behalf so they could play the role of victim.

I actually know a couple of people who are with Ignite and have been asked to become a Rep and/or a customer of the company. While I did take a look, both the program and product didn’t tickle me the way a cruise would. Energy, like phones, cable (or satellite), and internet service are commodities that most everyone uses and I’m sure there is money to be made in all of these areas. Personally, I’ve always gone after things that I have a passion for. (Trust me, it helps in the sales process.) Entrepreneurship however, does solve a problem with a solution. The timing was right back in 2005 for Ignite to capitalize on a market shift after the deregulation of power and many made money with this MLM.

The lawsuit filed in the U.S. District Court for the Southern District of Texas in Houston alleges that Stream and Ignite induced the plaintiffs and others to invest in the “Ignite Services Program” at a cost of $329 and purchase an “Ignite Homesite” web page for a charge of $29 per month. The lawsuit claims that a large portion of the $329 is paid to those higher in the pyramid.

I found another article while researching and invite you to read what it took to start Stream Energy. (Found in the middle of the article in Arial font.) The millions of dollars invested to start and maintain a power company makes $329 and $29 per month literally chump change. We’re not even talking about the monthly overhead and lapse in time between being charged for the power used and when the customer actually pays (if they pay) their bill. But because the company uses “multilevel marketing” with thousands of independent representatives who now have a legitimate power company they can invest in and sell power through, (which in turn generates revenue for the investor), it’s a raw deal.

The way I see it the raw deal here are the idiots who think they need to save you from yourself instead of educating and training you to become self-sufficient. Like I said, I’m not a part of Ignite or Stream Energy, but I would place very good odds that this company’s focus is empowerment (pun intended) not some bogus pitch that you don’t have what it takes.

It will be interesting to see how all this unfolds. But like we’ve seen with YTB over the last year, we know that these types of allegations (and that’s all they are at this point) take time to reveal the truth. However, I can’t predict the future for Ignite or Stream. My hope is however, it will serve as a notice to others who can’t get past their own fears and self-imposed limitations that multilevel marketing is not only here to stay, but a legitimate business model.

All the best to Mr. Snyder, the Corporate Heads of the company, the independent representatives of Ignite and the customers of Stream Energy.

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On Tuesday I posted about some of the YTB upgrades from last weekends Funshine Trade Show in Orlando. In this post I commented that as a result of the tremendous group volume YTB is generating for Royal Caribbean Cruises, our own YTB Travel Network staff will begin processing group reservations for Royal Caribbean. The Home Office staff will be using the same systems as the Royal Caribbean group desk, but will be able to give RTAs more personalized service.

Imagine my surprise today when I found out through Rod Cook’s site MLM Watchdog that The Association of Retail Travel Agents (ARTA) have been pushing major travel vendors like Royal Caribbean and state legislatures to cut off travel agent cards for MLM Companies. Rod is Pro MLM and while I respect what he’s done for Network Marketing industry as a whole, he’s been slightly off mark when it comes to Travel MLM’s. Rod, as always was nice enough to post a link to the finding which I have to admit, I was VERY interested in.

According to the Travel Daily News Article The Association of Retail Travel Agents (ARTA)applauded the announcement by Royal Caribbean International (RCI) that it will terminate relationships with multi-level marketers (MLMs) which provide travel agency credentials and identity cards to consumers for the purpose of becoming would-be “travel agents.” Barry Richcreek, ARTA Chairman was also quoted as saying in the report “”This announcement by the RCI family of cruise lines is welcome news from a respected supplier to curtail the growth of the MLM/Card Mill business, a scheme which denigrates the stature and role of the legitimate travel retailer.”

Two words come to mind: “Good Grief”

I wonder if Barry would welcome the news that YTB International, Inc. who markets booking engines and Travel Agency opportunities through MLM just strengthened their relationship with Royal Caribbean the weekend before in Orlando Florida? (Hint: Probably not) What the ARTA, led by Mr. Richcreek has failed to let go of are the days when a “legitimate travel retailer” was actually needed to book a airline ticket, hotel room, car rental, or Royal Caribbean cruise. Based on Travel Weekly’s published numbers in their 2007 Power Listover $40 Billion dollars were spent via the internet with on-line travel agencies. Out of the Top 10 Travel Agencies on this list, 4 were not a brick and mortar travel agency, but instead, conducted business on-line. (You may have heard of them, Expedia, Travelocity, Orbitz, and Priceline?)

Now that technology has made it possible to give you, me, or anyone the opportunity to sell these same services, the ARTA is up in arm’s with claims that the only reason any of us would want to join such a company would be “to procure questionable travel agency credentials and attempt to portray themselves as legitimate travel sellers” simply to get the discount they have been enjoying for decades.

In the years I have been involved with YTB, I can appreciate to a certain extent what the ARTA is trying to accomplish in regards to what are known in this industry as “Card Mills”. Knowing some of the Travel MLM companies that have come and gone over the years, and even a few that are currently starting to take shape in our industry, there are certain Travel MLM’s in our industry who promote the “Agent Discounts” and “FAM” trips without producing the retail sales back to vendors like Royal Caribbean. A “FAM” in our industry is short for “Familiarization” in which vendors invite Travel Agents to their property at a reduced rate in order to “familiarize” ourselves with their property. (You can’t sell what you don’t know.) In return for this discounted rate, we as travel agents are better equipped both in knowledge and excitement to promote their property to full paying customers.

What’s been happening to vendors like Royal Caribbean is they offer these discounted rates to certain MLM companies, but are not seeing any return on this investment by these same companies in regards to full paying customers. Furthermore, many of these MLM’s promote their Agency Cards as a “right of passage” to receive these discounts simply by flashing their card. It’s not a right, it’s a privilege and perk given to those of us who are professional and courteous. Even then, there is no guarantee.

Last year when Freedom of the Seas was launched, I had to get on this ship. The problem was, the ship was booked solid through the rest of this year. Royal Caribbean was not about to throw a family overboard just to put our family in at half price. As a professional, I also needed
to get on this new ship so I could speak intelligently to my clients about what to expect and what they could do. (And there was a lot to do on this mega ship believe me!) So I booked this trip just like any other customer and had a blast! (See for yourself!)

With all this being said, you might be wondering why Royal Caribbean would not only give YTB a pass, but actually strengthen their relationship with YTB while at the same time supporting the ARTA?

Good question, and I’m glad you asked!

Not all Travel MLM’s are created equal. There are very viable, profitable, and respectable Travel Agencies who simply use the Network Marketing model to promote and build their business. How can YTB claim that they are a Travel Agency first and foremost? Anyone looking at any Travel Agency should first verify both IATAN/ARC numbers and also check to see what the gross yearly travel sales are. (Unfortunately, no other Travel MLM can produce gross sales numbers.)

What’s even more revealing concerning Royal Caribbean specifically as why they would not terminate a partnership with YTB is the actual business we do with them. Fully 30% of YTB’s leisure business are cruises and large part of that business are done in groups. I just checked our groups cruise page and out of the several hundred groups with 30 or more cabins being booked at this time I went down half the list and found the first 50 with Royal Caribbean.

Please note: These are clickable links, but some may expire due to groups being closed and taken beyond November of 2007.

1. HBCU Alumni & Friends Fantastic Voyage
2. Superbowl Party Cruise
3. Friends and Family
4. Re-Union of Friends
5. 25th Garrison Anniversary Cruise
6. 2nd Annual Contours Express Getaway
7. 40 – Anniversary Cruise
8. A Family and Friends Getaway
9. A Siesta Cruise with Tara
10. ACTC Cruise
11. Adams/Karlavage
12. Adorando en Alta Mar con, Hnas Meléndez
13. Amie Jo & Esperanza’s Fiesta
14. B and B’s First Cruise
15. Bermuda Family Travel
16. BJ’s 2008 Fun Fest Cruise
17. Briscoe, Manly, Atcherson, Gross Family Reunion
18. Candy’s Fun Group
19. Chambers Family and Friends Cruise
20. Chanel & Drew Wedding Cruise
21. Cindy’s Group
22. Circle of Friends
23. Claude and Yvonne Anniversary Cruise
24. Clayton Valley 78
25. Cool and Fun
26. Crawford Wedding Cruise
27. Cupid’s Cruise
28. Dayton’s Finest Travel Club Hawaii Cruise
29. Derby 50th Anniversary Celebration (Celebrity)
30. Desert Hills Presbyterian Church (Celebrity)
31. Dockery Family & Friends
32. Donald & Sheryl Stanley’s Super Bowl Cruise
33. Doris Carter 08 Bahamas Cruise
34. Dumas Family Reunion
35. Family and Friends
36. Family Unity
37. Family Unity II
38. Fauntleroy Travel & Friends
39. Friends & Family of Mercedes
40. Fun In The Sun
41. George & Roslyn Group
42. Go Mexican With the Sanders
43. Harrison/Greenhill to Suns Sail
44. Haworth Birthday Group (Celebrity)
45. Hemet Alaska Cruise
46. Hope On The Move!
47. House of Prayer 2nd Annual Men & Womens Conference
48. Hubbard Anniversary
49. ICC New Year’s Kickoff Party
50. It’s My Party

With a list like this, do you really think Royal Caribbean would want to terminate our relationship? I can promise you that Royal Caribbean is looking at the bottom line and they know very well what all these groups of 30 or more cabins will do for their business.

In closing, based on what we have just learned about Royal Caribbean’s relationship with YTB and the group bookings department and all the groups we currently have, I would have to agree with the ARTA Chairman, although he doesn’t realize he’s talking about YTB when he was quoted “RCI has taken a major step today to add teeth to its support for the legitimate travel retailer”

They most certainly have.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

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