If you’re a regular reader of this site – you should know my views about the Better Business Bureau. Truth is, regular reader or not, the articles I wrote last year are widely read with links from BBB Roundup and Google searches from individuals questioning the validity of the BBB.

Once upon a time, the Better Business Bureau was a well-respected and viable source to gauge a company’s performance. However in recent years, the Bureau has come under tremendous fire with high pressure “pay to play” shenanigans mistakenly reserved for Network Marketing companies.

Their problems all started when the BBB changed their system in January of 2009 from a simple “satisfactory” or “unsatisfactory” rating system to an A to F “grading” system. Since the switch, the BBB has been exposed as playing favorites to those who pay for better grades or downgrade companies who complain to the BBB about their existing grade – which misleads the public. I’ve seen several posts on Facebook over the last 9 months about an ABC news piece that exposed their horrid tactics. When the BBB gives an A- to an organization like Hamas (the Middle East terror group) and an A+ to a skin head white racist group called Stormfront who bought their grades simply by paying the BBB for accreditation – it raises some serious heat. Anyone who saw the piece knew that the BBB themselves were on the take.

After the airing of this news piece last year, Connecticut attorney general Richard Blumenthal sent an official demand letter to the national headquarters of the Better Business Bureau to stop using the grading system, stating the grading system was “harmful and misleading” to consumers.

Imagine that?

Since writing the articles last year, I’ve yet to see a single thread of evidence that the BBB has changed their tune. As far as I’m concerned they’re still just as shady as the day is long.

To my surprise last night, a memo came from the YTB home office about the companies poor rating the last few years being upgraded to a C+ rating. I have to admit – the first thing that crossed my mind when I read the memo was that the company had succumbed to the BBB’s pressure tactics and paid for accreditation. I’m happy to report however, that the home office DID NOT pay for this upgrade. (YTB is still listed as a Non-Accredited Company.)

So what’s with the change in grade from the BBB?

First, the company’s explanation to the BBB’s change of heart.

According to the memo that was sent out to the field, both Sandy Pippins and Casie Fuqua have been working with the local BBB chapter to clear up some of the misrepresentations the BBB has concerning YTB. Another huge plus for the upgrade in their system is the frivolous lawsuits filed against the YTB International (and other non-relevant third parties who were also named) is now behind the company. I don’t know what happened to “innocent until proven guilty” in this country – but the mere filing of a lawsuit (no matter how outrageous the suit appears to be) constitutes a failing grade with the BBB.

Anybody can file suit – but then you have to actually prove your case in the court of law to determine the outcome.

I realize there are groups of individuals who believe that deflecting on “issues” or trumped up “problems” is the way to go. The BBB grade the last few years was one of the “issues” people were warning others about to stay away. While venting makes these idiots feel better (momentarily), there’s never really any resolution or solution attained using this method. We’ve seen that example all too often from irate and irrational critics who’ve been attempting to slander YTB with what ever they can dream up. If you take a look at then, verses now – these same clowns are no closer to a resolution than the day decided to start crying about these so called problems.

YTB on the other hand is a company that focuses on solutions rather than problems. They act like adults rather than children who haven’t attained the proper tools to resolve the most elementary issues. By discussing their differences calmly and logically (instead of emotionally charged outbursts) any differences or issues are eventually resolved.

Anyone who’s willing to sit down honestly with YTB (or anyone for that matter) will have a completely different view with proper dialog. If you’re capable of actually learning and comprehending basic business – it’s not that hard to see why YTB or Network Marketing works. Besides, if a company can manage its way through all the mudslinging and false claims it had levied against them – there’s got to be something more to YTB than what you may have seen or read here on the Internet.

Another reason why the BBB may have upgraded YTB’s rating is the BBB, (like Steve Cox, President and CEO of the Council of Better Business Bureaus) may finally realize that they need to supply a more honest review of businesses if they want to salvage any chance of being a respectable organization. From what I hear, pay to play is a big “no no” – and with the cat out of the bag about the BBB – it’s about time they make some changes to this hideous grading system. While the apology from Cox for the BBB’s lack of proper investigation and strong arm tactics was certainly warranted – it’s really just lip service unless you actually DO something to change the way you grade and operate.

As a result, I’m somewhat torn about this new upgrade in YTB’s grade. On the one hand, I want to give the BBB the benefit of the doubt that they’re attempting to make an obvious wrong right. People do it, and companies do it. On the other hand, I also know how lazy our society has become and how a growing segment of the population don’t actually take the time to investigate anything on their own. A C+ could prompt someone to dig a little deeper and the smart one’s would be pleasantly surprised if they obtained information from sources that actually have some type of experience or logical insight.

I guess until I see some more real – honest changes from the BBB, they’re still on double secret probation. Extreme caution and other more reputable sources are still in order when it comes to the BBB for the time being. (I do however hope they can pull it off.)

Regardless of how I feel about the BBB personally – this IS another good sign that the malicious mudslinging that was thrown YTB’s way by confused and uneducated twits’ continues to be wiped away. Like the lawsuits that were designed to destroy a fine viable company – overzealous critics no longer have the BBB to use as a mud ball.

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Book Your Travel & Vacations With

Back in 2008 I wrote my first e-Book and boy was it a huge hit! At the time it was released to the public, there was a massive backlash going on in the travel industry concerning YTB’s rapid growth and clear signs of success. Travel Agents, already beaten and downtrodden by the Airline industry and online booking engines saw a virtually unknown Network Marketing company explode and take hold in the industry. And it scared the living daylights out of them.

The book entitled “What The Critics Know About YTB” was in reality an April Fools joke with a very distinct message. What made it both a joke and message to anyone who obtained a copy, was the book had nothing written in it. Yep, 100 blank pages. Even more comical – those who didn’t get it at first responded with – “There’s nothing past the first chapter?”

I still have this book and story of how it came about in my auto responder series to help new members of YTB and ZamZuu understand just who these people are and how their own fear and anger prompts the attacks of our fine company and our people.

Tomorrow marks the three year anniversary of this blockbuster e-book. (I’d like to call it a “Best Seller” but it was never actually for sale.) While we are three years removed from the vast majority of the drama that was conjured up by critics and detractors, to this day there remains one lone fool who still fits the mold of my brand of “critic”.

Probably the most difficult aspect when dealing with critics that I’ve had to overcome is they never really learn anything new. Heck, I’ve seen cases were they never even admit to making mistakes. It’s a level of arrogance I still don’t understand, but have come to accept. While I still find them irrational and incredibly dysfunctional, after three years of fighting tooth and nail to justify themselves and their position – they’ve become extremely silly in the way they think and act. Which made the April Fools date perfect for an e-book like mine.

When I saw the news about the sale of the Home Office and the money that was proposed – the very first thing that came to mind was “This is really going to tick someone off.” Even fools realize that several million dollars would be beneficial to anyone receiving it. You need to understand however that a clock has been ticking since late 2007 to 2008 with dreams of our company going belly up. While I barely see most of these Zealots around any longer, several were adamant that the company wouldn’t survive past 2009. (They don’t want to be reminded, so it was much easier to just fade away I guess.)

Not my boy John however, he’s fighting to the death. (Preferably ours in his case.)

The Class Action filed against YTB has been a perfect example of how people just won’t learn. It possess a brand of arrogance that they’re views are the only ones that are right no matter who or what you represent.

The Courts have not only dismissed this case a half dozen times, it’s referred to as nothing more than a “glorified fishing expedition” by the Courts. Other descriptions from the Courts include “redundant, immaterial, impertinent, or scandalous matter“. Yet these fools have been pummeled by the very system they beg too more times than I want to remember – returning for more punishment. They’re currently appealing one of the six rulings against them. Oh, and they tried to file in State Court with essentially the same line of bull they’ve always used – and SURPRISE! The state court rejected the complaint and removed it to Federal Court where motions to dismiss the suit are currently on the docket for these Zealots yet again.

I mean good Lord – when might you call a dog a dog instead of a cat with nine lives? This is exactly the kind of stupidity that makes me think these people are insane. They keep regurgitating the same line over and over and over again – hoping, dreaming, wishing, praying that they’ll get a different result the next go around.

For the record, and I know this to be true in California – and suspect all courts in Illinois carry the same tune – the Courts really didn’t care to waste their time with the Attorney Generals complaints either. I’ve actually seen the head critic spin this as YTB wanting to settle the one remaining case in Illinois with Lisa Madigan. Truth is, it was Madigan’s Office who offered not the other way around. However, unlike arrogant critics, YTB is working with the office to help resolve wording so everyone (well, maybe not everyone) has an understanding of what they are purchasing and what’s actually free.

Not sure, but I suspect the Z-Kit was a result of these negotiations since some people didn’t perceive the “booking engine” as an actual product. (Booking engines are products you buy for a traditional business like Nexion, or Cruise Ship Centers, but not for MLM I guess.) The Z-Kit is the kind of product that’s more in line with traditional Network Marketing because you have something you can actually touch.

But just because you have something simple and straight forward- there’s always going to be that lone fool who’s going to make it look like MLM has is doing something wrong.

Case in point – a blurb I found while reading about the YTB 2010 Annual Report:

YTB/ZamZuu makes a ton of money off of the people that attend the convention. The revenue for the 2010 convention was $322,000. (Page 16) and the expenses were $457,000 (Page 17). So if you do the math that means that the gross income from the convention was $779,000. At $199 to attend, that puts attendance in the area of 3,900. A number YTB did not disclose. But, it is clear that for every person who attended the convention, more than $80 went directly to YTB’s bottom line. That is a 41% commission YTB earned on this event! Most companies tend to make their events affordable. Yes, most make money, but most don’t gouge.

See how that works? Only in MLM can you add revenue and expenses together so the company gouges it’s members. Last I heard (from my 9 year old daughter no less) you add revenue and subtract expenses. And because he’s the only one who can be right – he uses this new “fact” he’s dreamed up (sorry make that “uncovered’) to fuel even more anger and resentment towards the company. And you better believe he’ll warn the YTB faithful this summer that YTB will make a sweet 41% profit margin on the gullible who attend this year.

Makes you wonder just who the gullible one is now doesn’t it?

There were several other numbers in this report that mysteriously couldn’t be found in the actual SEC Filing. I have no clue where they came from honestly – he was (in his own words) “taking a good guess”, and “extrapolating a bit more” than anyone really needed to. But that’s just John being John. Playing the “expert” and words like “extrapolating” make you sound a lot smarter than you really are.

By the way – I think “extrapolating” means “make it up”. He’s never considered the hundreds of millions in travel the company has sold as the focus. The $25 million sold on the “recruiting” side somehow equals more than the $252 million sold on the “travel” side. Again, “gross sales” has always been replaced with “net income” for travel so they can focus on what they fear most – recruiting.

Oh and one more thing before I go. What guy prices out purses and girdles? From what this fool says, both Gina Alexander and Ghiada are overpriced? Is there another fixation other than MLM that we don’t know about?

I just find it odd that he knows so much about women’s apparel and garments.

Or is it just another case of a train wreck pretending to be some sort of expert?

Ah well, the charade continues as “Life According to The Almighty John W. Frenaye”. I have to admit, his escapades and illusions have provided some great content for this site over the years. With the way he bumbles and stumbles with outlandish speculation and absurdly bizarre perceptions it’s actually been fun. (I do enjoy slamming the poor guy.)

With the anniversary of my e-book, and one of the better April Fools jokes I’ve played, I suppose I should thank him for the all the content and for still being the biggest fool I know.

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One of the events I’m grateful for in my life is finding YTB. When I signed on some six years ago, I started on a wonderful transformation. Changing from thinking like an employee to thinking more empowered as business owner.

I don’t know why they don’t teach this kind of stuff in school, I really don’t. Simply by opening up the door to YTB provided an amazing amount of information, training, and support that I never even knew existed. It’s  changed my mindset, my attitude and my self confidence dramatically.

Truth is, YTB is one of the most empowering and gratifying choices I’ve ever made. It ranks right up there with all-time great choices I’ve made, such as my sobriety, my wife, and my two adorable children. Like those life changing experiences, I wouldn’t trade YTB for anything – nor is there anything anyone could do or say that will diminish that.

An item that has impressed me most about YTB, is how they can pick market shifts and trends. Honestly, I’ve never really sat down with them to discuss how they come to the conclusions they do, or how they pick where to focus attention. However, because of my own independence created by YTB, I learned how to spot market shifts and trends on my own with my own set of tools. By using the knowledge acquired through learning and training, I not only know how to spot trends, but now can tell you how much money is being thrown at it in an attempt to capture market share, and how much money is there for the market to capture.

This site has been a great resource to see what’s on peoples minds and what interests them. For example, when I see search terms and hits, Google and other tools can tell me what that search term is actually worth for someone wanting to purchase PPC (Pay Per Click) advertising.

I do things a little different – I’ve never bought PPC. Never had to. Six years of content and links here put me on the first page rankings for any number of search terms. One such niche I tested was the “green” or “eco-friendly” search terms that I started writing about middle of last month. When I saw these search terms, and then matched them up to the amount of money being spent on PPC and the money that could be made – my eyes bugged out. I started looking at other keywords, how competitive they are, and how much money is involved. My experience with YTB and other ventures also gave me the proper mindset to look at this as with my business cap on, not as an employee.

So, I had to make a decision. While changing the focus of this blog was an option I considered, and would be the easiest to implement because it’s already well read, well ranked, and well linked – I don’t want to give up the main focus of this site. It was started to promote YTB and Travel – and it will remain just that. So I decided to try something new, something bolder, something that I could dedicate exclusively to being more environmentally focused.

On March 1st, 2011 OurSharedEarth.com was born. Our Shared Earth is a site dedicated to finding alternatives that make cleaner, more economic sense that we all can implement – now. Healthy, green, low-impact choices are not only investments in our future, but investments in your financial well-being that save energy, water and money.

I decided to take this route because I know what works, and how to implement a brand this new site. How to acquire maximum exposure with a large following – and I know how to write content that gets traffic organically. (Pun intended) You’ll see some of the same tools found here, with some new tools that I’ve been working on that will make OurSharedEarth just as impactful as JustPictureItNow. Heck, in only two weeks OurSharedEarth’s Alexa ranking is already around 2 million. (Down from 16 million) That in itself is a feat some can’t even match in years of writing. (Because they have no clue what they’re doing or what they’re writing about.)

Now, before I go, I want to make one thing perfectly clear. In the past when I’ve ventured outside of YTB to produce additional streams of revenue there have been some that have made claims that I’m signing off – or getting out of YTB. Frankly, that’s more a wishful fantasy than it is any type of assertion. I’m a huge thorn in the side of those who oppose YTB, Network Marketing, and Direct Sales. I’m also one who’s not easily intimidated by blathering rants that attempt to shame someone into submission.

I can and do bite back when necessary and while some don’t like it or call it arrogance – I call it undeniable confidence. Many admire the way I stand up for not only myself, but others who want to get involved in MLM or Direct Sales. Besides, there’s still a small part of me that gets amusement from the way they react to what I do or say – and I like making them nervous or uncomfortable while being a voice of reason for others who want to believe in themselves and their own abilities.

Network Marketing is an excellent industry, and YTB is one of the finest companies I’ve ever had the honor of working with. Nobody (and I do mean nobody) will ever be able to convince me and my past six years of experience in this industry and company any differently. While some will moan, whine, attack and bicker – I’d simply say “Thanks for sharing” and focus my time and energy on more important subjects I can control and profit from.

That for the time being would be another stream of revenue from OurSharedEarth.com.

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Book Your Travel & Vacations With

Before we had kids – Ronda and I went on a number of Valentine’s Week cruises. Our last cruise during this week was in 2003, when Ronda was pregnant with Brian. An eight day Southern Caribbean cruise on the Carnival Legend.

If you think cruising is romantic – you really should try it during Valentines. There’s nothing like it. We would do it again in a snap, but with the kids in school now it’s just not an option – for now. Oddly enough, leaving a bowl of food and water in the corner while we whisk off on another cruise getaway doesn’t cut it according to Ronda.

Let’s face it. It’s cold outside and we’re thinking of some place warm. With the way this winter has hit everyone with snow, it’s probably more prevalent than in years past.

BandBVacations.com, YTB Travel Network, and Carnival Cruise Lines can help you out with those winter blues with a Winter Warm-up Sail-A-Thon right from the comfort of your own home.

Carnival and YTB was the first to offer this type of free webinar several years ago – and they’ve been a huge hit with clients, agents, and Carnival. I’ve lost count on how many we’ve done with them – but it’s super easy to do for them, and super easy for you to participate. Just hit our booking engine tomorrow night.

It all starts at 7:oo pm – 6:00 pm Central. YTB Travel Network President Kim Sorensen will also be interacting on Facebook with trivia questions and posting cruise pictures on his fan page. The broadcast will re-air each hour during the evening, so if you miss it at 7:00 pm, you can catch it again at 8:00 – 9:00 – 10:00 and 11:00.

This is a great time of year to be booking a cruise for the summer. Carnival has an Early Saver program that can save hundreds on the cost of a cruise.

Prior to launching year-round Caribbean service from Galveston, Carnival Magic will operate a series of seven-, nine- and 12-day Mediterranean voyages from Barcelona May 1 to Oct. 16, 2011; followed by a 16-day trans-Atlantic crossing from Barcelona to Galveston departing Oct. 28, 2011.

These European cruises will be going fast on this brand new ship – so if you’re looking for Europe, you’ll need to do it now.

If Europe isn’t your thing; Carnival has 19 ports they sail out of and 23 ships that are currently sailing this year. (The most in the industry.)

If you want to warm up and get yourself out of the winter blues – this is just the ticket.

Join us tomorrow night for this Winter Warm-up Sail-A-Thon and book what we consider is the best vacation money can buy!

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Book Your Travel & Vacations With

I mentioned Tuesday that YTB always has a number of blockbuster announcements during Coach’s Birthday Bash. Word has started to get out about some of the upcoming releases and the company isn’t wasting any time in getting out the good word.

Not only is the company gearing up for its annual Birthday Bash next week on January 11th – but a date has been set for another ZamFest party the last half of January – from the 17th to the 31st. (Also found on www.ZamZuuTV.com.) The theme for this party is geared around better health. With the New Year, we’re all thinking about New Year’s Resolutions. For many, that resolution centers on better health. To kick off the New Year, ZamFest is throwing resolutions out the window and focusing on solutions. We don’t just talk about improving our health; we’re actually doing it.

The company will close out the month with Carnival for a Winter Warm Up Sail-A-Thon January, 27 from 6:00 pm to 10:00 pm Central with some great deals to Europe and the Caribbean in 2011 and beyond. More information can be found here, or on BandBVacations.com during the week of the event.

Speaking of Carnival – sales are up. We know that because YTB Travel Network’s commission percentage went back up to previous levels. (You can find the percentages in your Travel Portal.) All the doom and gloom last year from the peanut gallery (minus the “pea”) was nothing more than hype. They never can figure out which way is up or even accurate. We however, told you sales were on the rebound, and based on this commission percentage increase – we were right on mark. Regardless of right or wrong, it never would have happened if our Agents didn’t take responsibility on their own and give a little more love to a great cruise line that has taken very good care of us over the years.

We didn’t whine about it – we actually did something about it to rectify the situation so that everybody wins. That’s the YTB way.

And lastly, you’ll notice a change in our air, car and hotel products.

Back when we first started with YTB, I remember a bidding war between Priceline and Travelocity for the privilege to host these products on our sites. Priceline was a good vendor for us then, but Travelocity wanted it more. A bidding war broke out between the two and what ripped Priceline off our sites and slid Travelocity in was a better deal for the Agents.

After a four year relationship with Travelocity, Orbitz has now taken over the huge influx of air, car and hotel bookings made through YTB Travel Network.

Orbitz Worldwide has replaced Travelocity Partner Network as the provider of air, car and hotel products and is now the exclusive provider for these commodity products on the YTB Travel Network booking engine. YTB Travel Network has also negotiated a contract with Orbitz Worldwide that, effective February 1, 2011, will include a commission on airline bookings while continuing the elimination of a service fee. Please see the updated commission rates in the Commission section of the My Account tab in the Travel Portal.

Commissions earned on air, car and hotel products will now be paid based on the date of consumption, not the booking date. The date of consumption is defined as the date of completed travel. Nothing new there – as it’s in line with how the rest of the industry pays.

Customer Profiles was a huge factor for years for the field and it looks like Orbitz came through for us here as well. The initial launch of the Orbitz Worldwide Customer Profile is coming in February 2011. The new profile feature will provide the ability to use a basic customer profile that will store the customer name and credit card. Later this year this feature will be greatly enhanced. The new functionality will allow:

• Storage and use of TSA-relevant information (including birth date) for booking
• Storage and use in booking of multiple credit cards
• Storage and use in booking of loyalty program information for Air, Hotel and Car

Other new features supplied by Orbitz are marketing and promotion which will also be rolled out during the year.

The Orbitz deal utilizes the NeatAgent application tailored specifically for traditional bricks and mortar travel agencies. According to their website “These traditional agencies provide comprehensive travel services for their clients in person or over the telephone and represent more than 60% of today’s travel distribution”.

In other words – when you read the hype from traditionalists – just know they use it too. Just tell them “Thanks for sharing” and get back to work. (An idea they may want to consider to rectify their own dismal existence.)

Speaking of traditionalists – they never dreamed YTB Travel Network would even see 2011. We were supposed to be long gone according to them. (Wishful thinking at this point.) YTB Travel Network is alive and well and as long as they let us – we’ll continue play the role of thorn in side. (It’s their choice after all – not ours.)

The way I see it – looks like YTB Travel Network is packing more powder to shoot more cannon balls across their bow to let them know we have absolutely no plans of going away.

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Book Your Travel & Vacations With

Two weeks ago, YTB Travel Network launched a  weekly webcast available from within its travel portal. What they created was travel training news show all about travel for travel agents.

Imagine that – a program about travel. It’s called “Your Travel Blueprint” and is YTB Travel Network’s very own news show created by our Travel Department for our RTA’s and Travel Agents.

If you’re familiar with ZamNuuz – you already know the type of format we’re talking about. Your Travel Blueprint however, is produced, designed, and segmented for travel tips, tricks, and valuable insight on how to build and grow your “travel business”.

Each week, beginning Thursday at 5:00 pm Central, 6:00 pm Eastern a brand new weekly program will be aired from the travel portal for our valued RTA’s and Travel Agents. The weekly program will then loop continuously throughout the week, giving YTB agents the opportunity to catch the show at their convenience all week long.

If you’re serious about building anything you need a blueprint – a plan. Your Travel Blueprint will bring content, vendor profiles, along with tips and tricks in a fun and easy way to give agents the tools they need to build a viable and profitable travel business.

You can catch the current episode of Your Travel Blueprint right now by logging into the YTB Travel Portal and clicking the logo to watch the show. A new show will air beginning at 5:00 pm Central, 6:00 pm Eastern tonight.

No more excuses – If you want to find out what’s going on with YTB Travel – this would be the place.

Your Travel Blueprint will not replace the YTB Travel Compass, the vast amount of content found in your back office in the media center, nor will it replace the weekly vendor webinars, FAM’s and Seminars @ Sea offered in the Travel Industry. Nor do we believe that [yet another] source of travel related information provided by YTB Travel is overkill.

YTB Travel Network always has – and always will be about “travel”. I know there are a few remaining stragglers who still can’t comprehend the distinction after all these years. (Giving credence to the quote “you can’t fix stupid”.) Truth is, YTB Travel Network took advantage of the huge paradigm shift from Brick and Mortar to Click and Order at the turn of the Century. Today, four of the top ten travel agencies are internet booking engines booking nearly $50 billion annually. It should also be noted that Expedia is now king of the hill, knocking off American Express and Carlson Wagonlit from a decade long hold at number one and number two.

As the travel industry continues to evolve and change – YTB Travel Network isn’t going to sit back on it’s heals and relish in our accolades or success – finding our own company in the middle of Travel Weekly’s Power Rankings. Always new. Always innovative. Always leading the way in how travel is sold and consumed that’s relevant to today’s changing market.

If you’re serious about selling travel and building your travel business – YTB Travel Network would be the ONLY place to offer this type of training and information on a weekly basis. (AND IT’S FREE!)

Folks, no other Host Agency does this – no other agency provides so many sources of training and information for its members. It’s why we believe YTB Travel Network is the best “host agency” out there – all you have to do is apply the information that’s presented in a format that’s best suited to you.

So go check it out now – and keep up to date with all the latest industry information and upgrades that will be coming your way with YTB Travel Network.

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Winter is always a great time to book next years cruises and summer vacations. Problem with that is you don’t get paid until next summer – right?

Travel Weekly just might have an answer for you over the next two days as they host another virtual trade show right on you computer that highlights Winter Escapes with a impressive collection of industry leaders, training sessions and trade show exhibitors.

Travel Weekly’s editor in chief, Arnie Weissmann will once again head up the next two days. This IS his baby after all, and he’s done an impressive job in finding relevant topics and suppliers who you can actually learn from in the travel industry. The show is free to attend, and you can still register from this link and make it to this event. Login details will be sent to you via email.

If you’ve been around the industry for a while, you’ll recognize some familiar names below with companies and associations who are known for offering great insight and solutions for anyone who is willing to learn.

Here’s a list of auditorium sessions from Travel Weekly’s Registration page.

A Conversation with CLIA Chairman Rick Sasso - Tuesday, Sept 21, 1 p.m
Travel Weekly Editor in Chief Arnie Weissmann will discuss the outlook for the winter cruising season with Rick Sasso, Chairman of CLIA and President and CEO of MSC Cruises. The two will discuss new ships and itineraries, CLIA predictions for winter cruising, what will motivate clients to book for the winter, and how the winter cruise client differs from summer cruisers. It’s an interactive session, and attendees will also be able to share their thoughts and questions with Sasso in this live conversation.

Unexpected Opportunities in the 2011 Winter Season - Tuesday, Sept 21, 2:30 p.m
The economic outlook is uncertain, but 2011 holds some unique opportunities for travelers, agents and suppliers alike. Join Travel Weekly Editor in Chief Arnie Weissmann; Brad Anderson, Co-President of America’s Vacation Center/Avoya Travel; Vicki Freed, Senior Vice President, Royal Caribbean International; Milton Hugh, Senior Vice President of Viking River Cruises and Tim Mullen, Senior Vice President, Apple Vacations as they explore what might make this season unexpectedly robust. You, too, will have a chance to interact, live, with the panelists.

Experience Starwood’s Travel Professional Program, Presented by Chris Austin – Tuesday, Sept. 21, 4:00 p.m.
Are you a Starwoodpro? Join Chris Austin, vice president of global retail, leisure and luxury sales for Starwood Hotels & Resorts and find out how you can become a Starwoodpro. Austin will take you on a virtual tour of the company’s travel professional website, www.starwoodpro.com. New for 2010 Starwood is adding destination modules to its ProLearning platform. Austin will share some of the highlights of all the available modules, explain how you can earn access to Starwood’s lowest travel professional rates, and highlight all the resources Starwood has created for it travel professional partners through starwoodpro.com.

A Conversation With USTOA & NTA Leaders – Wednesday, Sept. 22, 1 p.m.
Winter touring is a bit different from summer — different destinations, different booking windows, different itinerary lengths. Find out what how to more effectively sell winter tours with Travel Weekly Editor in Chief Arnie Weissmann, John Stachnik, Chairman of the United States Tour Operators Association and Lisa Simon, President of the National Tour Association. . Together these leaders represent the lionshare of the travel industry’s vacation package and escorted tour market. Attendees will be able to ask their questions as well in this interactive session.

Grow your business with cutting edge online tools, Presented by Debbie Maier, President, Mailpound - Wednesday, Sept. 22, 2:30 p.m.
This session will share online solutions designed to grow your cruise business. Learn how to utilize free online tools to send targeted marketing pieces to your network of clients. Do you use Facebook? Learn how to easily post consumer friendly offers on your Facebook page. Whether your client is new to cruising or is a seasoned cruiser, enhance your communications with your clients and prospective clients with personalized, custom eFlyers and eBrochures.

Finally A Social Media Solution For Travel Agents, Presented by Marilyn Macallair, Passport Online Inc. - Wednesday, Sept 22, 4:00 p.m.
Introducing Agent SociaLink… the newest most innovative means for travel agents to enter and stay in the Social Media space. To compete these days you MUST be using some social media tools. Passport Online has created Agent SociaLink to help agents populate their travel agent social media sites using a clickable database of content. The new tool provides content from a variety of sources allowing agents to pick and choose information to add to social media outlets including Twitter, Blogs and Facebook. See it live and hear about agents who are already using Agent SociaLink.

As you can see, there’s something for everyone and it’s a great way to learn and grow as a Travel Professional. Two days of education, new product introductions and even prizes that will be awarded throughout the show.

So go ahead and register. If this one’s anything like the shows from years past – you’ll be glad you did.

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