Archive for the ‘ASTA’ Category

MLM has it right…

Thursday, December 17th, 2009
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I received my ASTA SmartBrief this week and was floored at one of the columns highlighted in this weeks mailing.

Before I move forward, I need to put out some sort of warning here that readers should not be drinking any type of liquid at this point in time. (All the sugar in your Kool-aid will ruin the monitor and cause the keyboard to stick.) When you find out who the author is, you’ll be just as surprised as I was. (As others have asked if this is the same now famous critic of YTB we’ve all come to know – but not actually love.)

Truth is, if there’s anything going on about YTB, you’ve got to know at this point in time that John Frenaye isn’t far behind. He’s pretty famous in our company for trolling the internet on anything YTB. It makes no difference if it’s one of his peers in the industry, a District Judge, an industry Power List, or an articulate member of YTB – John has an uncanny way of coming up with a “Yeah-But” or a “Look over here” piece to take the focus off the main subject and point you down a road that conforms to his own perceptions and beliefs.

Although this article is riddled with some pretty absurd perceptions of how MLM takes things to the extreme, you can judge from you own actions and experience if it has any value. Personally, I’ve never lost a friendship over YTB and nobodies ever vowed to never speak to me again. Furthermore, I’ve never been approached by anyone about any opportunity while standing in line at that grocery store.

We can simply kick those perceptions to the curb for the time being.

I do however, have to give John some credit for pointing out some very basic and solid business skills that MLM does in fact excel at. Based on my own experience with YTB, my business looks very much like his “traditional business” in every aspect. Based on those of you I personally know in this company, I think you’ll agree that yours does too.

All the snide and exaggerated comments and perceptions aside – there is something for the new recruit here to learn about why MLM works.

Referrals are as simple as John says they are. Do you know anyone who might be interested in selling travel, or picking up some extra income on a part time basis? The beauty of MLM is that you work when you have time. It’s not like a regular part time job that you have set hours, and quotas that you need to meet. Which can also be a problem for some – because it’s far to easy to think you don’t have time. The vast majority of our company work YTB on a part time basis with regular jobs and families to tend to.

Think about it…doesn’t asking for referrals sound much more attractive than hounding someone in line at the grocery store? (Who’s really tried that anyway?)

When it comes to followup, the company has a very cool system in place called the YTB System. I’ve used something similar to this my entire carrier with YTB. Not only does it capture qualified leads for you, but also notifies you when a prospect has looked at the program. Notification are also sent when they’ve returned and what they’re looking at while on the site. Using a system like this allows you to sort, not chase. For those who work YTB part time, this puppy is a real time saver. You’ll find yourself working with and talking to qualified prospects who are truly interested in what you have.

It’s all about working smarter not harder. However, the entire system is wasted if you don’t follow-up. It doesn’t have to be nearly the nine times John talks about. (I personally only spend half that much time before moving on.) But the money truly is in the follow-up.

Lastly, I’ve never seen a company with more products, or more streams of income than YTB. All I bought 5 years ago was a booking engine to sell travel. I was also given the opportunity (meaning it was a free opportunity) to sell booking engines as an added stream of income. Today, I’ve got something for hunters, golfers, newlyweds, and with the addition of shopYTB, just about any other product under the sun. If it’s available online, I probably have it. Heck, I’ve even got beef jerky if that’s what you’re into. (Or in John’s case – girdles!)

Yes, I know there some ribbing going on about that sort of thing. Honestly, neither the jerky or the girdles get me all that excited. But I’m certainly not going to knock the women of YTB for going nuts about girdles. (I know better – and if John was still married, he probably would too.)

These skills, principles, and the model really DO work. It’s why Avon is still around after more than 120 years. It’s the same reason Earl Tupper pulled Tupperware off store shelves in 1951 and has been sold via the MLM and the Direct Sales model for almost 60 years. After a decade of selling Nutrilite Products via MLM, two guys founded the American Way Association in 1959, which we know today as Amway. (Amway now owns Nutrilite Products Corporation.) In 1963 Mary Kay Ash started with 9 “beauty consultants” which today has expanded to 32 countries. In 1977 a good ol’ southern boy for Georgia founded A.L. Williams and just two years later, J. Lloyd Tomer joined the group just before the company outsold the entire insurance industry for 7 straight years in a row during the mid to late 1980’s.

And today you have a little company based in Wood River, Illinois who has been able to sell $424 million in travel in it’s 8th year in business.

There are hundreds of companies who sell via this model because MLM does have it right. (Take a look at the DSA list for more than 200 of them.)

True, it’s sad that John and others can’t seem to get out of their own way at times when it comes to some of the ridiculous and outlandish beliefs. Just remember, don’t take it personally. (Unless you’re the one person who pestered him in the grocery line. ;-P)

Truth is, MLM is more like their traditional business than they’ll ever know.

The only difference is some get that, and some don’t. 

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

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Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
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Mall Cop

Friday, March 13th, 2009
8
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It’s been somewhat of a negative week here on this blog, so I’ve decided to switch gears and adjust a bit to a lighter direction to finish up the week. I just don’t know how some people can be so bitter day in and day out. It’s not that they don’t have fun, but when you do it at the expense of others, criticizing day after day, to me that just reeks of the large pile of manure that’s gotten so high it’s overshadowed any real issues that are going on in our industry right now. You were given two ears and two eyes, but only one mouth for a reason. That’s why I decided to promote Paul Henderson’s idea of industry standards at the beginning of the week. While I don’t agree with the way he went about it, I do agree with his message of industry standards so everyone has a playing field they can not only see and understand, but a clear guideline in who can call themselves a “Travel Agent”.

As much as this industry need some type standard requirements, accreditation and training, some are content to simply complain about what’s wrong, thinking if they market effectively against the Card Mills, the problems will magically go away. Mind you, this type of marketing has been going on for YEARS, while they readily admit that the programs they despise continue to spring up relentlessly.

So you may want to ask them…”How’s that working for you so far?”

They’ve learned no lessons from jokers like Robert Fitzpatrick, John Taylor, Dean Van Druff who have been attempting to slander, (sorry “educate”) the public about the pitfalls of MLM for years. When smart people run across this type of propaganda they see right through the hype. Most of these jokers have been at it for decades and are no closer to ridding the world of this model than they were back then. In fact, the industry has boomed despite the organizations designed to promote how you’ll loose your family, friends, all your money and dignity along the way. You would think you could find a better mouse trap after all this time, but that’s all you get when emotions overrun your logical thinking.

So I’ve decided to take a break, regroup and hopefully come back with a solution instead of joining this obsession over the problem.

The purpose here isn’t because I want to ignore the issues, but change the vibration and mood to enable me to come from a more positive approach. As we’ve seen over the last couple of years, very little has changed for the critics and their perception of Travel MLM’s despite all the changes made by the companies themselves.

They’re still convinced that the only way to correct any issues is to take up the role of snitch, enforcer, or better clarified for me as “Mall Cops”.

Right or wrong, the stereotype of a “Mall Cop” is one who just couldn’t make it as a “real cop” and the only “enforcement job” they can get is that of a security guard. I actually know a “Mall Cop”, and can assure you that not all of them actually fit that stereotype, but the fact remains that most people do perceive the profession in this way.

Hollywood recently came out with a movie that we saw a trailer for when we hosted our daughters birthday party with hundreds of other screaming girls just wooing over Zac Efron in High School Musical 3. (Don’t ask…) Both my wife and I love Kevin James to begin with and find his physical comedy incredibly funny. The roll of Paul Blart seems perfectly suited for him and it looks to be somewhat of a “Die Hard” spoof with some very funny slapstick comedy.

So the wife and I will be heading out to dinner and a movie to escape and laugh out loud. Why not? It takes less energy and puts both of us in a much better mood and enjoy what life has to offer. (Okay, what Hollywood has to offer, but you get the idea.)

If you know what’s good for you, you too would be best served in finding something to laugh at. (And doing it at the expense of others doesn’t count, because slamming someone to the ground just makes them lower, not you higher.)

While it’s difficult dealing with negativity and critics who only know how to use one part of their anatomy, YOU would be better served to use two others by either seeing or hearing of something truly enjoyable to help change the negative vibrations being pummeled on you via the media, the internet, and even people you might know personally.

Watch this trailer and see if it doesn’t turn that frown upside down, and if it does, I hope to see you at the theater this weekend.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

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Please “Participate”

Wednesday, March 11th, 2009
15
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I wrote on Monday about Paul Henderson, who like me is getting just a little tired of the nonsense filling our in boxes, and the witch hunt that’s going on in our industry right now. There are those who believe that we as a group of MLM’ers can not call ourselves “Travel Agents”. The reality of the issue however is that not one association or group has been able to outline for us what type of qualifications are necessary to provide us with the proper definition or qualifications to be considered a “Travel Agent”.

IATA enables you to carry their card with a paid commission level of $5000. CLIA just upgraded their qualifications with training and a minimum of 25 cruise sales.  Others have their own hoops to jump through such as a business license, or an approved host that you need to align yourself with.

Yet we are still left without one clear definition as an industry that everyone can agree on (or at least reference too) to become a real live “Travel Agent”.

bullhornOver the last couple of years YTB has made many changes in order to legitimize it’s model in the industry and become a respected member of the industry. We’ve listened to and responded accordingly. Some call it “reactionary” and that’s okay, because it’s the first step for some in noticing that changes ARE being made. Before any of this mess erupted back in October of 2007 with Royal Caribbean terminating it’s agreement with YTB, during a Funshine “Travel” Trade Show no less, YTB rolled out E-Campus, a course designed by one of the industries leading educators, Marc Mancini. YTB also revamped it’s certification program to First Class Training, and with that, changed both the level of commission percentages, and qualifications to book directly with vendors with it’s First Class Training Program. When you enter the industry with YTB you are an Affiliate, and without the proper training via either YTB or an indsutry associations no title of “Travel Agent” is bestowed upon you.

In addition to training, the company has made numerous changes in the way it actually books travel and helps customers secure the services we offer. The Convergentware upgrade with direct connections to GDS, suppliers and vendors has eliminated the need to “glean” numbers, and since we have enough staff now to handle our own calls in our expanded Home Office, the primary number in the help section is now directing customers to our own support center instead of pawning the responsibilty off on vendors.

In addition to the changes YTB has made, we’ve seen changes from suppliers such as Carnival Cruise lines, who implimented a minimum booking policy in eary 2008 before enabling anyone to enjoy a discounted cruise with them. We’ve also seen changes from Assoications such as CLIA who now requires not only training but actual production in order to have the privilege of carrying their card. While I’ve heard of rumblings of a loophole with this, YTB as a company, nor do I support or promote such a loophole.

This above snapshot of changes should provide for many that both YTB and the industry is serious about being a player in this industry. I for one am pleased with the response both the industry and the company has made. There are a select few however who either don’t want to talk about the issues or are incapable of communicating effectively what the real issues are.

I was amused this morning to find a comment, which I approved. In a very roundabout way, this TA finally got to the bottom of his issue after several days of comments and an entire post yesterday.

The real phobia for him and for the rest of this small group is “recruiting”.

I don’t know why it took so long or why he needed to go off on a tangent about Delta Airlines being the first to start cutting commissions in 1995, or that online companies such as Travelocity, Orbitz, Expedia and Priceline have call centers to support their initial design of self service booking. My guess is that he needed to show how smart he was and attempt to point out how little I know, thus disqualifying me as someone who is worthy of recruiting anyone into the industry the right way. If he feels that works for him, I have no problem with it, but he could have saved himself a couple days of ranting and badgering, and needless reading by me and just come right out and told everyone that he can’t stand the recruiting aspect and we need to dispose of it in order for him to personally accept me or YTB into the fold of brethren.

I suspect however that he certainly feels better now that he’s been able to vomit on two separate blogs.

Now that he’s fianally been able to get the real issue of the matter, he’s asked me to participate in a webinar that’s coming up at the end of the month. While I’m not sure if he’s cleared this with those who initially set this puppy up, but regardless if he actually has or not, I politely declined the offer to join the group and have chosen to participate instead in a Sail-a-thon with Princess Cruise Lines later that evening.

Be that as it may, I have to wonder why he feels this would benefit me or anyone else in the Travel Industry resolve the issue of “qualifications” and finally be considered a “Travel Agent”.

Here’s the outline of this little seminar and you tell me if this looks like it’s designed to talk about qualifications or if it helps the industry resolve the real issue here.

Card Mills.  Instant Agent Programs. MLM Travel Companies.  These entities spring up relentlessly, convincing consumers that anyone can be a travel agent. Card Mills disparage the professionalism of traditional travel agents and misrepresent industry “benefits” as a reason for joining.

Too often, travel agents are left without the tools necessary to successfully educate consumers and market effectively against the Card Mills.

No longer.

Join Richard Earls, publisher of Travel Research Online, in a webinar that will turn the tide by providing traditional travel agents with effective strategies, press releases and marketing tools to educate their clients on the fallacies of the card mill phenomenon.

You will receive materials after the webinar that will assist you in combatting Card Mills in your own communities.

A panel of experts will assist travel agents with arresting the Card Mills in their tracks.

By the way…the emphasis here is not mine, it’s theirs. This seminar is nothing more than the “witch hunt” that both Paul Henderson and I both abhor. Why on God’s green earth would I have any interest learning how to spew negative propaganda about a company that I support? There is nothing about this recruiting message that talks about the issue of qualifications, training, or customer support to enable me to be a better travel agent.

What it does appear to teach however is how belittle me in press releases, marketing tools, and seminars. (Something that I’ve grown quite accustom to, and expect as a rebuttal to what I write here.)

Oh Joy!

According to some, I’m the one who doesn’t offer “value”, and I’m being ridiculous for not wanting to spend my afternoon rolling in this very large pile of horse dung.

I do find it serendipitous that while this group of professionals attempt to educate the world that all we do is focus on recruiting so anyone can be one of these Travel Agents, the lead company they will be talking about and slandering is actually doing what they should do…selling travel and supporting the hand that feeds them.

Now there’s a novel idea!

I’m sorry gang, but I have to state for the record once again. I don’t find this “get together” the least bit productive, or see how it answers any of the issues we talked about on Monday.

The answer is still “no thanks”.

But that just me.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

Book Your Travel & Vacations With


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Bailing on Agents

Wednesday, February 25th, 2009
7
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I picked up on a story Monday that I thought might be a good topic for today’s post but didn’t realize how timing would play out with President Obama speaking to the Nation last night. I’ve got to admit, our new President is one of the most eloquent speakers I’ve seen in some time. I can appreciate a well delivered speech when I see one and he needs to get Congress on his side when he submits his tax and spending plans to Congress on Thursday.

stimulusLast week, President Barack Obama signed the sprawling $787 billion economic stimulus package into law, saying it will help the struggling U.S. economy but warning that the recovery process will be challenging. I would agree with the warning, because it will end up costing over $1 Trillion when it’s all said and done. (It needs to be paid back, you realize that?) The Market reacted to the news by selling off and savvy investors realize how much this bailout will hurt when it’s time to pay it back.

Right or wrong about this stimulus package being good or bad, bailing out America seems to be a hot topic these days and there are large numbers who appear to want a piece of the action, including the ASTA. I don’t know if you saw this editorial cartoon in Travel Weekly the day after the inauguration, but it spoke volumes about how demanding and desperate this industry is. I’ve had it up to here with all this talk about how everything is fine and things are “great” when actions certainly don’t provide a very good foundation to those statements. With all the victim talk we’ve read about day after day, the mud slinging and spin on the “issues” with Travel MLM’s, Agencies either downsizing, or disappearing overnight, and involuntary bankruptcy filed by Agents themselves things aren’t as rosy as some claim. Things have gotten so bad for the industry that after decades of fighting to keep banks out of the industry, all of the sudden Agents are willing to look the other way.

And now we find out that the ASTA DID have it’s hand out for part of the $787 billion to stimulate there struggling model once again.

“The inclusion of a direct lending program in the House-passed version of this bill raised hope among ASTA’s small business travel agents,” said Chris Russo, ASTA president and chair. “Sadly, Congressional negotiators, meeting behind closed doors, chose to remove the direct lending provision mere hours before the bill was complete. Whatever small cost savings they achieved came at the expense of the small business community.”

In a letter sent last week, Russo asked President Obama to call for the swift passage of legislation to expand the authority of the Small Business Administration to lend directly to small business owners.

Based on what I heard last night, they’ll be given another shot at even more money to be spent by this new administration next year.

But I have to ask why the ASTA even needs this money in the first place when everyone is telling me that business is better than ever? Some certainly know how to talk the talk, but when it comes to walking the walk we get this? Very odd don’t you think?

The ASTA is still pitching (or promoting) how important they are to the Travel Agent community after this failed attempt to help the industry while even they admit that “the brand damage from the old days when ASTA was perceived as too political”. The ASTA claims agents need an “attitude adjustment” (finally, something we can agree on!) but Agents need the ASTA to help them.

To be fair, I have seen a couple of issues they’ve been helpful in over the last year, but apparently it’s not enough for the majority of the Travel Agent community to shift their perceptions concerning how this organization can help them. Honestly, I’ve come to the conclusion most of these agents who don’t join are just more comfortable about complaining than they are about effective change, so this plea by the ASTA in this article will fall on deaf ears. In addition, most agent don’t truly understand what leverage can do to benefit them. Instead, most ridicule the concept and poke fun at it being only an MLM concept.

It is however comforting to see that even the ASTA is having difficulty getting their message across to a group who believes they know better, and not willing to change their flavor of Kool-aid, because it sounds too much like MLM.

Maloney said that ASTA now has some 200 Premium members and 4,000 Core members, a number that he said “we can grow,” if agents are aware of the range of services they can get from ASTA for “77 cents a day” – the per diem cost of annual Core membership.

This “.77 cents a day” is taken directly from MLM, (or so they think) and it doesn’t play well. Instead of seeing the benifit, they reject this concept because most have been trained to. (It’s also called brainwashing.)

Time will tell if this industry wakes up and pulls ITSELF out of this funk they’re in. I see people everyday who are making smart choices and even sacrifices today that will pay off for them in the long run. I promise you’ll see a good number of people who will come out of this extremely wealthy because of it.

I doubt it will be because of a handout or bailout, it rarely is.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

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Don’t Look Now…

Friday, December 12th, 2008
15
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I’ve been told that the travel industry is just swimming along famously. No problems, no concerns, (other than those pesky MLM’s of course) and everything is just drifting along quite well. I was wondering what planet some of these Travel Agents live on. If you’d like to participate and only focus on one company, one issue, one glass of Kook-Aid you too might come to the conclusion that our MLM model is the ONLY model that has some of issues listed below.

Typically I see single posts or threads about MLM topics so folks can rant and rave about how horrid MLM is. Problem is, as I was reading through some of the trades this week, there were so many similar topics I’ve seen about MLM, it might take weeks to write single posts about each one separately. Don’t really want to spend the time or energy writing about problems, as I happen to be a solutions kind of guy.

dont-look-hereI know it’s a long shot for some, but wanted to see if we could take the blinders off to look outside of MLM and Travel and see what’s going on with the entire industry. Blinders can be great, but sometimes it’s a good idea to look around if nothing more for a status check to gauge how well, or how poor your single perspective might actually be.

Since I don’t want to boar readers, we’ll just give you the Readers Digest condensed version of each of the following topics, and as usual, you’ll find the third party links to actually documentation instead of trying to dig it up yourselves or just taking my word for it. (Remember, don’t believe a word you hear, unless you can verify it on your own to be true.)

First we have Frank Serio, a former owner and operator of Travel Concepts in Rhode Island who was sentenced in federal court to 15 months for wire fraud and defrauding airlines and Amtrak out of $571,000. According to Travel Weekly, he bought tickets at steep discounts and then obtained refunds based on full fares.

Serio had purchased tickets using other names and fictitious names and used phony voucher numbers or numbers reserved for airline/train employees and their relatives.  He also reported the sales through ARC and paid with a business or personal credit card.

Soon after each purchase, Serio requested full-price refunds through ARC, said the U.S. Attorney’s Office. In this way, he extracted $571,000 in refunds from American Airlines, British Airways, Continental, Delta, Royal Jordanian, United, US Airways and Amtrak.

The FBI investigated the case and ARC cooperated. Frank reports to prison on Jan. 5.

I’ve seen the word bankruptcy used all too often, for years in fact. Advantage Rent A Car has filed a voluntary petition with the U.S. Bankruptcy Court seeking Chapter 11 bankruptcy protection. 440 people nationwide received layoff notifications this past Monday. Advantage will explore alternatives during the company’s reorganization, including the possibility of a sale or merger.

In addition to seeking Chapter 11, Advantage has decided to consolidate its network of car-rental locations nationwide — keeping open only its most profitable store locations.

“The current economic environment has dramatically affected the travel industry,” said Jon Austin, a spokesman for Advantage. “We have been hit with a simultaneous drop in leisure travel, with greatly increased costs and frozen credit markets. These factors are affecting many industries and companies and we are not immune from these forces. These painful steps are a recognition of that reality.”

Advantage will employ only 460 people at the remaining locations and its corporate offices in San Antonio.

Some might consider Advantage a small player in the market, and simply can’t compete with some of the big boys in the market. Not necessarily the case, as news of Budget Rent A Car also announced they will be closing it’s contact center in Wichita Falls, Texas early first quarter 2009. (Some 1,400 jobs will be lost overall at Budget due to their cost cutting measures.)

Why one jet is raising a considerable amount of fuss, United has sold 15 Boeing 757s to East Shore Aircraft to raise $150 million in capital. They appear to agree that selling off some assets is a good way to to raise some much needed cash. United has raised more than $250 million of the $300 million by selling off assets in the fourth quarter of 2008.

I also realized that the ASTA is the be all and end all for some. I was shocked to find out that this association hasn’t cleared a profit since 2002. The ASTA took a loss of about $800,000 in 2007 and will take an additional hit of between $400,000 and $500,000 this year. It’s also reported that it’s spent some $2.5 million of it’s reserves to balance it’s budget in just two years time.

And while some can’t see paradigm shift going on in this industry right now…

Maloney said ASTA was “locked into the old World Travel Congress model” through 2005, at a time of “the collapse of the agency system” through disintermediation, and hence a declining pool of agencies from which to recruit members. This occurred, he said, in tandem with the rise of consortia and the conviction of many agencies that, if they had to choose, consortia were more important to the bottom line.

The news also brought to light that it’s lost support from the supplier end, focusing more on the Agencies themselves. Possibly because the ASTA appears to me at least to be completely out of touch and out of sync.

This last article about Royal Caribbean lending a hand to Agents in these difficult times, I couldn’t help but think of my good freind Candi May who was given the same type of lip service when she was struggling, and was told by her peers that “business couldn’t be better”.

I’ve always liked Vicki and it appears that most of the traditionalists respect her as well. But I wonder if her quote about things not being so rosey will wake some of the Agents I’ve seen who are in such denial about the state of thier business right now.
“This economic environment is unprecedented, and our travel agent partners need our unprecedented support,” said Vicki Freed, senior vice president of sales for Royal Caribbean International, in a statement. “Like everyone, they are feeling the pain, and we need to help them through this.”

The only pain some appear to have are those pesky MLM’s who are to blame for all thier troubles. Instead of being grateful for what Royal Caribbean has done for them, on many levels I might ad, my guess is that the focus will continue to be how MLM is a bad mix. Honestly, from what I’ve seen, the obsession, anger, and resentment is only getting worse, and hit an all time low yesterday. (Too embarassing to elaborate, so don’t even ask.)

With all the chatter and focus on how crooked and poorly managed MLM is, it appears that some might need to take the blinders off and look around. (Ya think?)

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

Book Your Travel & Vacations With


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Say It Ain’t So Joe…

Wednesday, November 26th, 2008
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Whatever happened to personal responsibility? When did we start blaming everything and everyone else but ourselves for problems? I found a gem the other day, and come to find out that it’s not the lack of service, it’s not all the time we spend on the internet posting our opinions, it’s not because we forgot just who our clients are and what our customers actually want. And it certainly can’t be because our clients are capable of doing what we do for a living on their own through the likes of web sites called Travelocity, Orbitz, and Expedia.

No, it’s none of that. What it all boils down to is none other than Travel Weekly. Who knew?

Interesting that after a years worth of hammering suppliers to choke out the pariah of untrained and uneducated Yahoo’s to little or no avail, (Royal Caribbean, Perilo, and Celtic Tours were the only three that headed the pleas.) we now move to the media outlets and industry publications to what looks like a new desperate attempt, begging if you will, to stop promoting these blasted MLM’ers who are ruining their business.

It’s not the first time suppliers have turned their back on the traditional travel agents, suppliers need the business, especially in this economy. Speculation that it was the suppliers fault stemmed from the ASTA who took a stand against MLM back in 2005 going all the way to the FTC. The blame fell squarely on the backs of suppliers after their attempt fell flat. Today, the largest cruise line in the world has teamed up with the largest Travel MLM in the world to promote gift certificates to increase sales for both the cruise line and the agency in the 4th Quarter.

A battle that I can only guess critics have resigned themselves to finally let go of.

Now that some have moved past the fact that suppliers just aren’t going to listen, the focus now turns to trade publications as they blast away at one of the most prominent and respected industry publications in the industry, Travel Weekly.

What was thought to be a fluke back in 2007 when YTB suddenly appeared on the pages of Travel Weekly’s Power List at #35 was dismissed as being nothing more than recruiting fees by those who needed to forgive Travel Weekly for their grave error. When news broke later in the year concerning Royal Caribbean’s termination of YTB, the company and its founders were suddenly catapulted to the front pages of just about every travel publication on the market. Most by the way praised the RCL move, as it was believed that this would be the first step in the avalanched of suppliers who would now agree that Travel and MLM’s are in fact a bad mix.

Instead of an avalanche of suppliers, what was found was more media coverage for Kim Sorensen who was named one of the 33 most influential in the travel industry and when you compare that to just 3 suppliers who sided with PATH, most everyone can see how lopsided that slap in the face was.

To add insult to injury the media coverage by Travel Weekly didn’t stop in 2007. While many critics speculated that Travel Weekly had “seen the light” and the nightmare of all this free publicity was now over, not only did Travel Weekly yet again document sales of $414.5 million in travel sales for YTB, but informed the masses that this speculation of “fees” were unfounded. No, the editors took the time to inform and educate critics when they stated that they check “numerous times” and $414.5 million are in fact “travel sales” not the “fees” that were being pitched.

Dag gummit!

I guess the final straw for these agents was Kim Sorensen being named to Travel Weekly’s Virtual Leisure Summit this fall. I could also speculate that this one name brought in a good number of participants who would have never given this new virtual summit a second thought if it weren’t for a name like Kim Sorensen being attached to it. Now I don’t know this for a fact, but I have to wonder just how big the smile were on editors faces over the frenzy this one name created all over the internet. If you know anything about marketing and media, they LOVE people and circumstances that go against the norm. That’s what makes it newsworthy. (I just listened to an audio from Joe Vitale, AKA: “Mr. Fire” yesterday that eluded to this very subject.)

If you find something that works, you keep doing it. A big reason why Kim will be participating in the upcoming “Preview 2009” December 18th and 19th. It’s got people talking all over the internet once again, as the article above pitches the show, and the buzz has also prompted Mark Murphy, President and CEO of Performance Media Group a competing publication to mention both YTB and Travel Weekly in its own publication.

What’s unfortunate is that Mark, like most who’ve never been involved in Network Marketing simply perpetuates more myths about the industry. He’s obviously unaware that A.L. Williams is no longer A.L. Williams, but now Primerica. Nor did he realize that this form of sitting across the kitchen table helped A.L. Williams gain the number one spot in Whole Life Insurance for 7 straight years.

Even sadder, and I see this all the time from ignorant (not stupid) people who don’t know any better. This use of the 2007 Income Disclosure Statement is almost always documented to show that all YTB does is recruit people into the business. I’ve yet to see any outsider realize that this document actually contradicts the very myth their trying to promote. Those I speak with who’ve heard this myth suddenly realize that this fear about everyone recruiting is inevitably washed away when they see that only 20% of the company actually recruits a single soul.

I don’t know if the ASTA was actually informed by the FTC about these recruiting fees back in 2005, based on how their pitch fell flat. I suspect the facts will come to light for everyone once again via California that it doesn’t cost anyone a dime to recruit new members into YTB. Some of our critics already know this as they may be counted in the 2008 Income Disclosure Statement as making squat. But that’s yet another story for another post for 2009.

In the meantime, well enjoy the press and the talk about YTB as it continues to make headlines and front page news for going against the norm and creating its own entity in the travel industry.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

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Do You ZamZuu?
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“Professionals” Come Forward…

Friday, August 29th, 2008
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There are times when I read or hear about something, and it just doesn’t sound right. I’ve been attempting to get my head around this California complaint off and on since the Convention. Something just didn’t fit. It’s a single state, with the help of Illinois who is still on the sidelines, and we’re still doing business in California. (More business by the way than any other state in the country I might add. ;-P)

If you’ve been involved in the Travel Industry for any length of time, you know who the major players are, who gets along with whom, who hates who, and who just doesn’t amount to squat in the Travel Industry. It’s no secret that the ASTA has put together quite a propaganda campaign against these so called “Card Mills”. Doesn’t matter that YTB now has minimum booking requirements before “cards” are issued, YTB is used because we happen to be the most visible in on the internet and in the trade publications. (Legislation YTB was able to overcome and win in California I might add.)

I had an opportunity to read the complaint that was filed some time ago and one term stood out for me that made me think of one particular organization right off the bat. Since I didn’t have anything substantial at the time, I passed it off as nothing more than a logical guess. However based on this organizations educational piece (choke) the complaint read very similar to the 2005 propaganda that is now being regurgitated oddly enough based on similarities to the California complaint.

Like many now who “think” they have the upper hand now that they have a complaint, it’s not surprising that this group feels safe in promoting their position on the issue, along with a few on the internet appear to be rather boisterous.

I do have to add that I also believe that this “announcement” from this group was also predicated by a need to “out” a former President of their organization for coming over and supporting the very company and model they feel is damaging their industry. (Please note: YTB didn’t make the connection or initial statement, a seasoned Travel Journalist did.)

Oh…did you hear the Davidoff’s are now going to conduct three classes on the company Seminar @ Sea? (Check the latest Travel Compass or my Newsletter this weekend.) Like Marc Mancini and his Geography Bowl down at Funshine in a few weeks, looks like this excuse about lack of training from the other side is just that, an excuse.

Unlike the above industry leaders who offer solutions instead of a steady stream of complaints, the ASTA has a rather long history in attempting to derail the MLM business model. The majority of damage however has been nothing more than propaganda that I suppose some people have taken heed in. With such a powerful force, and I use the term loosely, you would think they would have had more of an impact on ridding the travel industry of the “Card Mills” they report to have damaged them so.

Now we have documentation direct from the horses a… err mouth that they’ve already filed one suit some time ago in California, and while not directly implied, sure looks like they feel mighty proud of the weight they are pushing around once again in California.

I caught wind earlier in the week of the ASTA making claims to have filed a complaint with the FTC back in 2006 about this ever so popular “pyramid scheme” excuse everyone likes to throw out. (The e-mail was copied and pasted in the blue response at the bottom of this post.) It wasn’t until yesterday however that I finally got something a little more substantial.

And a whole lot more.

I want to address this complaint with the FTC as to why nobody every heard a word about this from the FTC, and highlight the excuse. (It’s pretty funny actually.) Here’s the gem as it’s worded from the ASTA.

“We also complained to the Federal Trade Commission, but our request for a trade regulation rule was denied in large part due to lack of support from the supplier community.”

I find it hysterical that they blame the suppliers, the very life blood of their business for letting YTB slip through the cracks. Had nothing to do with the fact that they couldn’t come up with valid complaint the FTC would listen too now would it? Nor could it be that are mistaken or more accurately don’t have a clue what a “pyramid scheme” actually is.

You can’t fit a square peg into a round hole. I do have to wonder however why they just didn’t announce a “do over” like they did in their past election.

Did the FTC not realize that this was the ASTA? Look, it doesn’t matter how big and bad you try to make yourself, you still have to prove your case in this country, (THANK GOD) before the Government will find you guilty and actually enforce action.

Why do you think we’re still doing business in California even with such a large amount of money up for grabs?

I often find a blurb from the SEC posted on the Internet concerning the FTC’s stance on pyramid schemes. Why do they use the SEC you might ask? Don’t really know, but my guess is that it “sounds better” than what the FTC has up concerning illegal pyramids.

Again…I need to add that the graphic the SEC has up concerning more participants than the world population has yet to happen in a single solitary MLM. Many of whom have been around for decades. (But don’t let that stop you from listening to a Zealot when they post something like this for you.)

So, the ASTA fails in getting the FTC involved, (as I’m sure many other Zealots have attempted to do) and they spend the next couple of years hitting up any State that would listen and finally found one desperate enough to file a suit. Call it whatever you want. Stupidity – greed – political advancement – I don’t care, but since the FTC, Florida and now Illinois have never stepped up to the plate, what do you think ol’ Gerry has in regard to this complaint?

Nothing more than a very dry bone of contention.

While I know some laugh at this notion that a group or organization in the Travel Industry would have the kind of pull or clout to lobby Politicians. I find it interesting that we have a second article within the last week of more lobbyist throwing money at Politicians, although from the supplier end, but a cool $297K Q2 adds up to organizations getting exactly what they want through what ever Government agency (State or Federal) they think they can purchase.

Those who subscribe to my Newsletter know my stance concerning these suits being nothing more than a personal attack. A complaint filed in an attempt to slow or even destroy a company that is “growing to big too fast”. (The AG’s statement, not mine.) I realize that like terrorists, some flat out deny any involvement, and I’ve stated that I would agree some were not involved. (Not that smart, and not their mode of operandi.)

That doesn’t mean however that there is an organization that does have just enough clout (or money) to push something like this out into the public eye. Unfortunately for them, that’s about as far as their going to get based on the failures they’ve faced concerning past efforts. Which include the FTC, other states who never moved past the investigation mode and California Legislation that was merely a blip on the radar screen and clearly separated YTB from this notion of being nothing more than a “Card Mill”.

Oh, before I go. I did happen to send this “gem” up to the home office with an idea of getting everyone together on the Seminar @ Sea with the Davidoff’s and sending the ASTA a postcard from the Seminar entitled “Greetings from Cozumel”.

PS - If you're involved with YTB, sign up for our FREE Newsletter. As a Website Owner or Website Seller, we'll keep you up to date with all the latest news, acquisitions, and developments with YTB.

PPS - Subscribe to the Just Picture It Now RSS feed, (including e-mail) for all the latest posts and updates found right here!

Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
Learn How To Become A Travel Agent

Book Your Travel & Vacations With


Do You ZamZuu?
Do You ZamZuu?
TSO #588629
  • Share/Bookmark