Industry Manipulation…

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I don’t know if you saw one of the headlines on the front cover of Travel Weekly’s Power List issue on Monday or not. If you didn’t because you were too caught up in the Power List rankings, I certainly can’t blame you. Regardless of whether you saw the headline or took the time to read the story, it’s another example of why we need to conduct our own due diligence when making any decision.

I’ve told people for years “don’t believe a word I say, unless you can verify it on your own to be true”. I wish I could take credit for such an insightful quote, but I have to give credit where credit is due from individuals who are far more successful than I. I first read this quote at the beginning of “Secret’s of The Millionaire Mind” by T. Harv Ecker, and while I have not listened to Neal Boortz and his syndicated radio show in quite a while, he also quotes this same phrase continually.

Puppet_TimeWith the advent of internet information and the ability to find reviews and opinions on just about any subject you can imagine, it’s not all that difficult finding something you can trust as truth these days. Long before I got involved in YTB I would frequent and post on Cruise Critic. I found it a great resource to ask questions and obtain information about a particular ship, a port of call, or things to do and see while enjoying my favorite form of vacation. Back in March, Cruise Critic and Royal Caribbean came under fire for what Tripso called “paid cheerleaders” who manipulated the board for personal and financial gain. The entire ordeal caused such an uproar that one blogger went as far as calling the Royal Champions “shills” and Royal Caribbean “puppet masters” in his blog.

Now TripAdvisor is facing some of the same issues about the integrity of some of its consumer hotel reviews. It may or may not be of interest that Cruise Critic is a subsidiary of TripAdvisor, but to find this type of manipulation out in the open once again should be noted. News broke about TripAdvisor in early June when another blogger found the following notices, posted in red type above the flagged property’s TripAdvisor rating.

“Message from TripAdvisor: TripAdvisor has reasonable cause to believe that either this property or individuals associated with the property may have attempted to manipulate our popularity index by interfering with the unbiased nature of our reviews. Please take this into consideration when researching your travel plans.”

In all, 92 such notices where found on TripAdvisor, and it has stirred questions concerning how many more reviews have been compromised on the site. When TripAdvisor uncovers hotel employees writing glowing reviews, trashing competitors, persuading guests to remove negative reviews or providing incentives for customers to write positive reviews, it posts the notices. In addition, Travel Weekly reports that TripAdvisor posts this notice regardless of whether TripAdvisor and the property have an advertising relationship.

Both Cruise Critic and TripAdvisor have gained considerable notoriety and respect over the years for its unbiased reviews and opinions when traveling. (Even from me.) Regardless of all the fuss and attention over YTB and claims about being uneducated, untrained, and unqualified to promote destinations, sites like Cruise Critic and TripAdvisor have been regarded as viable sources to collect information to form opinions. Truth of the matter is, people value other peoples experience and the relationships they form either with a site or a person. I’ve participated on a number of forums and sites like Cruise Critic and have used sites like TripAdvisor when researching any subject.

What this all boils down to is integrity. I’ve sat here for several minutes in an attempt to communicate just how we as readers can pinpoint and sense integrity or the lack thereof. It’s a gut instinct that most anyone should be able to ‘out’ when reading. (At least I know I do.) While participating in any forum or blog, I can quickly form opinions on who I can trust and who is blowing smoke simply to manipulate my own beliefs and opinions. If you truly need to understand how all this works, head over to Scam.com or over the NoTravelMLMs and in about two seconds you’ll know what I mean.

Both sites are full of doting parents who need to save you because they don’t believe you have the capability of finding or forming your own opinions. Unlike Cruise Critic or TripAdvisor, if you do form an opinion that differs from theirs…about all I can tell you is good luck with defending it. (Been there, done that, and have a T-shirt they gave me that says so.)

There are many oddities in the Travel Industry and being a doting parent appears to be one of them. While I can appreciate the concern, the way this industry gets all wrapped up in saving everyone goes beyond anything I’ve ever seen. Far too much focus and attention is geared on what’s wrong here, instead of what TripAdvisor has done in attempts to correct the issue.

We are after all adults, and adults should be able to make thier own choices and decisions be it an occupation or a vacation. If the wrong choice is made, we should take responsibility for that choice instead of playing the role of victim. It’s sad to see, especially in a country such as ours that was founded on freedom of expression. Yet there are those who spend all thier time and energy being a watchdog for everyone else and manipulating how you should think and act.

You as an individual have every resource and ability to form your own opinions and choices, especially in this day and age. If it differs from others, so be it. Who’s to say that they’re right and you’re are wrong? (Or vice versa) It’s your life and your choice and that’s what matters most.

I’m okay with that.

Are you?

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Doug & Ronda Bauknight
Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker
Phone: 678.458.5812
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